Marktplaats Reviews 

I created an account and got banned immediately. Contacted the support, waited a whole week for an answer. They told me it was a mistake and they unbanned my account. Tried to log-in but my account is still banned.

Despite their seller advertising procedure offers the possibility for sellers, not residing in the Netherlands, to advertise their goods, in other words, they can select their country of residence - whichever that may be - as the country the items they're selling, will be shipped from.

When one does close a deal, and the seller, not residing in the Netherlands, sends a payment request to the buyer, the shipping label, (which is automatically proposed to the buyer, and the buyer pays for), has to be activated by the seller, which the seller cannot do, since only a sender address in the Netherlands can be entered.

And, since the shipping label cannot be activated, the only other option, is to cancel the sale.

These people are insane.

Marktplaats found a new way of robbing us by not making the buyersprotection optional. This criminal organisation called "Ebay" didn't think the 40 cents they were getting from the payment was enough.

They have blocked my account for "suspicious activity" on the same day I have opened it. I could not sell the items I listed, and was not reimbursed for a product I have paid for but never received due to not being able to contact the seller.

A scammed used my email address (sold items to multiple people). I alerted this site to it and they refused to delete the ads, giving no reason why.
They appear to be profiting from this themselves, at least indirectly by the extra traffic, I dont know if they have any direct involvement with the scammers.

I am very disappointed. I have bought a chimney frame (As you can imagine is a big product). It was very poorly packed by the seller and terribly handled by DHL. I have received the item completely broken, with nails that could have seriously wounded me. I complained with DHL. AT the end they wanted me to send back the item to the seller at my expense, and obviously for me to wrap a damaged big product and take it to a DHL point was not feasible. At the end DHL reimbursed the seller that have received money twice! I cannot believe this system do not protect buyers. I have lost trust in this website.

This entire website/platform is a complete death trap - which the company leads its victims to like 'lambs to the slaughter'. This is a haven for fraudsters & criminals, within MINUTES of entering marktplaats domain for the first time ever, I have fallen victim to a highly sophisticated & systematized financial fraud - whereby my entire bank account has been emptied......Imagine walking into a shop & within minutes having everything stolen......I was already in extreme Financial Hardship, now i'm facing starvation, homelessness & suicide......I inevitably approached Marktplaats themselves to report my horrific, life-threatening experience...... disgusting fraud-facilitators & criminal enablers haven't even been bothered to reach out & contact me directly once by phone, despite being requested several times......lazy, complicit, untrustworthy, despicable & cheapskate, incompetent, reckless, lowlife creeps. They even have a 'user protection' team, who send you default, victim-blaming, self-serving, sickeningly smug emails. All in all, a dangerous platform best avoided on a full-time basis.

Good morning
For other users to know.
There is a kind of person called "Louis" from Dongen, or this is what he pretends to be called.
He has good reviews.
I decided to buy from him a monitor
He publised pictures online showing a good working monitor, and I asked him if he could deliver. He agreed.
At arrival, I found a great package, really well packed, for my monitor.
I opened it, of course, with outmost care, and when I switched it on, panel was broken.
When I contacted him, he was about either transport company or me ??
What he did was to publish a false picture from a different monitor, twin monitor, because it is possible to see that monitor in that picture has NO damage at the bezel , on the right lower corner.
But monitor that was delivered has a damaged lower corner.... How "charming"
ON top, made a mistake,and after some days, I agreed to pay.
Still , platform does not care.
No support , NO nothing.
Believe me when I am saying , this is completely true, and you are on your own when you buy something that could have a defect.
It is amazing that people go so far to scam others for 50 Euros....

Good website, but please do something about the huge amount of fake Rolex watches on the website.

I sent a pacakage in postnl locker. I have photos sent to buyer before sending it. The tracking updated that it was scanned but suddenly the tracking is not updated for few days and when its updated it says my package is not physically sent to postnl point and no package was collected.. W**T*FKKK ! So useless even you documented it. Marktplaats refunded the buyer but as a seller you lost your package and no compensation and you will receive bad reviews from buyer. This is so unfair, even you are being honest and transparent.

I'am writing this review to warn other users about the safety standards on Marktplaats. I recently encountered a seller whose web address and phone number are explicitly flagged as suspicious/fraudulent on the official Dutch National Police database (politie.nl).

Despite reporting this seller and providing evidence from the police background check, Marktplaats informed me that 'nothing is wrong' and that the seller complies with their internal rules.

It is deeply concerning that Marktplaats prioritizes its own internal metrics over official law enforcement warnings. By allowing flagged sellers to remain active, they are failing to protect their community from known risks. Please do your own due diligence and always check the police database yourself, as you cannot rely on Marktplaats' 'approved' status to keep you safe.

customer service is absolutely inadequate. Waited for 20 minutes, then she texted nonsense and closed the conversation immediately. Now I can't connect the customer service

Absolute garbage service
Scammers all over the place and administration is not doing a single thing to help or ban them.
As long as you ad is listed no one can even post a review so you can basically scam ppl eternally and Markplaats won't do anything about it.
Joke of a service.

I bought (or so I thought) a game on marktplaats with their shipping option included. The sender never sent the game. After a week, marktplaats refunded the price of the game but not the shipping costs that were bought through them and not even used... Their helpdesk is non existent and they do not care about their users. A cheap service, with a cheap quality.

The website can block you for stupid reason and it is almost impossible to unblock it. I have my 2 phone numbers, emails, etc. Their recovery email doesn't work and their text messages never arrive. I opened two accounts with them and both have gotten locked out by their stupid algorithms

Review in english
Last week I got scammed by using Marktplaats platform and sensitive information of mine was compromised. I have been trying to find a formal fraud reporting channel in Marktplaats but it doesn't exist. So I tried to report it via the chatbox a couple of days ago. I also shared screenshots related to the incident. However, I am not sure at whay extend these are registed and followed up. So, after I finally found a number, I called just for confirmation. After the customer service lady let me explain the story, she then started talking to me in dutch, saying something like she doesn't understand. I asked her to connect me to another colleague that speaks English, but she told me that she cannot do thay and I have to call again. I asked her what if the next person tells me the same because they don't speak english? How many times do I need to call, 10, 20? She just kept talking to me in dutch. Then I decided that maybe I should switch to Google translate so we can eventually talk about the scam, and I told her a simple 'een momentje alsjeblieft'. And she just hung up on me. I am surprised Marktplaats allowed these people to work there. It's not enough the scams that we experience l, we also need to put up with this type of behavior from someone that's supposed to help us but their ego holds them back!! I used Google translate to create this message in dutch, im sure customer support could have done the same if they actually wanted to help. I feel sorry for the way Marktplaats operates.

Review in dutch (since customer support has a problem with english.. Luckily google translate exists.)
Vorige week werd ik opgelicht via het Marktplaats-platform en mijn gevoelige gegevens werden buitgemaakt. Ik heb geprobeerd een officieel meldkanaal voor fraude te vinden op Marktplaats, maar dat bleek niet te bestaan. Daarom heb ik het een paar dagen geleden via de chat gemeld. Ik heb ook screenshots van het incident gedeeld. Ik weet echter niet zeker in hoeverre deze meldingen worden geregistreerd en opgevolgd. Nadat ik eindelijk een telefoonnummer had gevonden, heb ik gebeld voor bevestiging. Nadat de medewerker van de klantenservice mijn verhaal had uitgelegd, begon ze in het Nederlands tegen me te praten en zei ze iets in de trant van dat ze het niet begreep. Ik vroeg haar om me door te verbinden met een collega die Engels spreekt, maar ze zei dat dat niet kon en dat ik opnieuw moest bellen. Ik vroeg haar wat er zou gebeuren als de volgende persoon hetzelfde zou zeggen omdat die geen Engels spreekt? Hoe vaak moest ik dan bellen, 10, 20? Ze bleef maar in het Nederlands tegen me praten. Toen besloot ik om Google Translate te gebruiken, zodat we het over de oplichting konden hebben, en ik zei simpelweg 'een momentje alsjeblieft'. En ze hing zomaar op. Ik ben verbaasd dat Marktplaats dit soort mensen toelaat. Alsof de oplichting al niet erg genoeg is, moeten we ook nog eens dit soort gedrag tolereren van iemand die ons zou moeten helpen, maar wiens ego hen in de weg zit! Ik heb Google Translate gebruikt om dit bericht in het Nederlands te vertalen. Ik weet zeker dat de klantenservice hetzelfde had kunnen doen als ze echt hadden willen helpen. Ik vind het jammer hoe Marktplaats te werk gaat.

Royal marroc airlines 1 hour waithing time, two hours waithing time on the phone and then comming back with no solution is not an exception. Because of my serious severe health condition I could not fly and this is why I had a non show with my flight. I booked my flight trough edreams.com but in case of illness the client needs to contact the airline directly.

Worthless platform with a worthless buyer protection service (OPP) filling their pockets with those service fees, whether a purchase goes well or not they profit every time. Received counterfeit goods from a seller. So I report it. Ok now I have to send it back at my cost? What? so I paid for delivery, plus buyer protection and now I have to pay the shipping back? In the end I will have lost around €15 and have empty hands at the end. Now imagine this happens 10 times, it's a bit extreme but not outside the realm of reality how is this protecting the buyer? other platforms fully reimburse buyers in situations where fraud and counterfeit merchandise are involved but not here. The last time I will use marktplaats i strongly suggest others turn away from the platform too. Its not real protection they are offering. But look at all the negative reviews here. That 1 star rating is justified. Never again!

terrible- lost money- no help