vidaXL Reviews 

I purchased two products: a clothes rack for hanging on a door, and a nightstand.
Terrible quality!!! Terrible asembly instructions. Some parts were missing, some broke easily during assembly, some did not fit into other parts.
Both products were unusable, so I had to throw these away.
A complete waste of money and time.
I will never use VIdaXL again.
The absoulte worst!!!
Edit: Got a AI bot reply, which clearly did not grasp the situation.
Edit: 29-June
The reply below is an outright LIE. The company did NOT address my concerns after trying to buy me off with 15 euros for two shoddy products that I threw away that I paid 85 euros for.

Original review 1 star: What a joke. I wish I could show you the picture of what I ordered and what I got. Completely false advertising. When I mailed them, with pictures, about how disappointed I was in the product I got, they replied I could return it with a cost of 10 euro's or get a discount of 16 euro's. For something that cost me 150 euro's that doesn't look like the picture and is terrible quality. When I replied I did not agree and wanted to return it for free or get a better discount they just didnt reply anymore. They return policy sais to return within 14 days so like that the possibility to return is over. So now I am left with an overpriced, low quality, ugly product. Very very disappointing. They just dont care at all. If I could give zero stars I would.
Follow up 2 stars: after this post they indeed contacted me and after some back and forward they did propose a solution. Still I give two stars for the low quality and the high price of the product and the lost time and energy to try to get a decent solution for the problem which only came after complaining on here. I still would never buy from them again.

I ordered a bed with drawers more than a month ago, and I am missing the drawers since then. I am sleeping on the floor because I don’t want to mount the bed until I receive all the pieces, and they “escalated” the case without giving me any deadline, my living room is with the boxes there and nothing is happening. It is my first VidaXL order, I wanted to trust them and ignore the bad reviews, but indeed they have a horrible customer service and they make mistakes. Still hoping that the rest of the bed is in good condition and not missing pieces, but for now, not even the full order is complete, which costs for them less than 20€ to send the remaining parts, but of course they don’t do it.

I found the furniture way too complex to assemble. Very uncomfortable. Most of the holes did not match properly which made it very hard to assemble. I actually had to leave one screw out belonging to the small piece in between chairs (arm rest) because the pieces didnt match. Also, the screws were sometimes really annoying to screw with the small tool that is provided, and very little space is there to accommodate the hand to screw them in. I like the final result but the assembling process was a pain.

First and last time I will ever buy something from VidaXL. Stay away from this webshop.

In March 2026 I received a wooden tabletop that deformed within a week. I contacted customer service on 29-3-2026 and was offered a replacement if I returned the product, which I did. Cost me a lot of time and effort. The replacement tabletop VivaXL then sent me had surface damage in two places and was furthermore made of untreated wood, while I had purchased an oil-treated tabletop.

I complained, upon which I was offered a replacement without having to first return the damaged tabletop. This never materialised however and after being ignored and sent conflicting messages by several servicedesk employees, I concluded that VidaXL was not going to make things right and I decided to ask for my money back.

I submitted my third complaint, with a request of a full refund, on 24-04-2026. This was sent to the 'escalation team' and I was promised to get a response within 3 working days. Since then, 6 working days have passed and I have heard nothing back. Today it is the 5th of May 2026, more than a month since I first contacted the customer service of VidaXL. I will now have to file a complaint with the Geschillencommissie to try get my money back.

Obnoxious company and defective products. Received a defective couch, customer support is behaving like they do not understand the problem and refusing a return while I am eligible for one legally.
Companies like this should be sued and close down. Taking advantage of people.

I ordered garden furniture from VidaXL, and during assembly it became clear that the product has a manufacturing defect.

I contacted customer service via chat to request a return and refund. I was told the issue would be escalated and that I would be contacted by email—this never happened.

I then called on April 29th and was assured (on a recorded line) that I would be contacted within 24 hours. Again, no follow-up.

Instead of resolving the issue, I was offered a replacement during the phone call, which I explicitly declined. I do not want a replacement. I expect a return label so I can send back the defective item and receive a full refund, without having to pay for return shipping myself.

To make matters worse, I received an email from the escalation team asking whether I had assembled the furniture correctly. This is dismissive and avoids addressing the actual defect.

At this point, there has been no meaningful follow-up and no resolution. The lack of communication and accountability is unacceptable.

VidaXL: arrange the return of the defective item and issue a full refund without further delay.

I am updating my situation because vidaXL has reached out only to disappear again. I bought a shed 1 month ago that arrived with missing parts, making it impossible to assemble. I have been trying to return this useless package for over 3 weeks now without success.An agent named Luana contacted me but has since "ghosted" me. I have already bought a replacement elsewhere and I just want this bulky package out of my house and my money back.As a customer in the Netherlands, I am protected by Dutch Consumer Law (ACM), which you are clearly ignoring. This is my final warning before I take this case to Thuiswinkel Waarborg and Klachtenkompas.

Do not buy from here - VidaXL sent me incorrect parts (2 different colours that don't fit together) for a €300 bed base, their customer service is not responding to my emails (it's been over 2 weeks now), I explained that I am pregnant and cannot carry these incorrect parts to a post office to return (even though it's their fault they sent me incorrect parts and should collect from my house), all I want is this incorrect product out of my house now so I can buy from a better supplier before my baby comes. Unacceptable service and I am laying a formal complaint with consumwijzer

the LDE light it is not good

I ordered a projector screen. Good quality for the price

A bad purchase in a nutshell. The instructions made no sense and the design as well. The product looks good, but it was super difficult to assemble. The communication was also off - I received an email that my order is delayed by a few days and 30 mins later, the product was delivered. For the price, the product quality is not worth it.

I got what i ordered Multiple times. Everything was fine. You get what you paid for, its cheap so you cant expect solid Stuff. But it works and im still happy after a year. Deluivery was great and fast.

Horrible service.

There is no contact possible with them. They don't answer the phone and in the chat they can't help you.

It's impossible to even ask a question

I can't get an answer to the return. Fix a broken piece. It has been going on for more than a month. Without a result. Just answers with other questions. I've already sent the broken piece for a long time. Now I'm left without the piece I sent. I have asked countless times to send the piece back or money on it. I have already ordered from another manufacturer

I tried to use their online auction service. But it turned out to be a waste of time. I got confirmed of winning the auction of two items but was unable to buy them because they didn't appear in the shopping cart automatically (as it should). I contacted their service team 3 times at 3 different days. They promised to look into the issue but never did give me any answers. All in all, it was a waste of time to participate in VidaXL online auction.

Update: about two months after I make the complaints, someone from VidaXL looked into the issues. It turned out that for both items I won the auction for, there was a system error which misjudged the availability of the item. In another word, they auctioned items that were not available at the time of the auction. But I found it so strange that one of the two items I won the auction for immediately appeared in the next round of auction, which means they were continuesly auctioning the same product even though it was not deliverable! I got compensated for my troubles in participating in the auctions. However, I don't know if this issue is solved or not. I do hope so.

I order few times two times i had little demage on my order but help desk was very helpfull and i know i gonna order more for sure

Awful shop and service!
The products we ordered were incompleted and just not built or designed correctly. The parts didn't fit. We asked for a refund and the servuce told as that it was fine. After organising a collect date, the package man denied to take 2 of our 4 packages. This was 6 weeks ago. After trying to contact VidaXL many times, we have not been offered any solution. We still have half of our order at hom, which is useless. And we didn't get any money back. It looks that the service is provided by robots, just terrible.
No warranty, no friendly service, no reaction, awful poor service.
Never ever again!