Rubbish Chinese products that fall apart
I purchased two products: a clothes rack for hanging on a door, and a nightstand.
Terrible quality!!! Terrible asembly instructions. Some parts were missing, some broke easily during assembly, some did not fit into other parts.
Both products were unusable, so I had to throw these away.
A complete waste of money and time.
I will never use VIdaXL again.
The absoulte worst!!!
Edit: Got a AI bot reply, which clearly did not grasp the situation.
Edit: 29-June
The reply below is an outright LIE. The company did NOT address my concerns after trying to buy me off with 15 euros for two shoddy products that I threw away that I paid 85 euros for.
Reply from vidaXL
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We are truly sorry to hear that your experience did not fully meet your expectations. Please accept our sincere apologies, as this is not the level of service we strive to provide to our customers.
At the same time, we are pleased that we were able to address your concerns, and we sincerely appreciate your patience, understanding, and cooperation throughout the process.
Should you have any further questions or require additional assistance, please feel free to contact us at feedback@vidaxl.nl.
We are always happy to help.
Kind regards,
John
vidaXL