home24  Reviews 

trusted online shop for furniture from germany. bought several from them, reasonable price with decent quality.

My experience with this shop has been very disappointing. Despite repeatedly reaching out and asking to be contacted, I only received a call once, when I was offered two option to return the chairs.

I agreed to the first option, which was to return them myself via PostNL, but this turned out not to be possible. During the same only phone call, I was advised to contact them again to arrange the second option if the first doesn’t work, which involved having the chairs collected. However, despite following this advice after attempting the first option and contacted them multiple times to arrange the second option, I never received a response.

The lack of communication and follow-up has been extremely frustrating. I still have the broken chair at home and no guarantee of receiving a refund.

The customer service is TERRIBLE with a very poor option to contact them. No phone number, direct email. They are the only to contact you when they want to. IF they contact you

Inpossible to return your purchase. Whatever I clicked on there was no possibility to get to a returnform. I am very frustrated. So dont'n buy at Home24

So far so good! Alles verliep vlot duidelijke info !

good prices, natural materials.

I was disappointed that the reduction code send by email after creating an account could not be applied, for strange reasons...

Extremely disappointing experience.
I waited two months for a pendant lamp to arrive (Hanglamp WERNO), only to receive a product that was not as described.
It was advertised as solid pine wood but arrived as metal with a wood-effect finish, already full of scratches and black marks.
On top of that, the suspension cables were tangled and could not be adjusted, making the lamp impossible to install.

What was even more frustrating was the customer service. Despite emails and messages explaining the problems, nobody actually responded or addressed my concerns. Instead, I simply received an automated refund email offering a small discount or voucher, neither of which solved the issue.
For a professional purchasing a product for a client, this level of product quality and customer care is simply unacceptable.

I would not recommend home24 based on this experience.

I have ordered furniture for the balkon and the woon kamer and everytime I am a little bit more satisfied with the quality as it is exactly as it appears on the website.

Ordering was very easy and goods arrived much earlier than expected. Very impressed with the service.

Is was easy to purchase and select products

There's something wrong with the website, when I try to magnify the image of the product, the whole website disappears. I just hope i get the product and that it is ok. Quite pricey I must say.

they work with very unprofessional couriers who 3 out of 5 times deliver damaged items.

p.s. i can add the photos of damaged articles (during delivery).

Very good. Always happy.

The only payment method available was Ideaal. One expects at least a few options these days, you know. It is 2026.

Update: thank you for letting me know that you offer them. It would be fine if they were actually offered when one tries to pay, but no such luck.

Client service doesn't exist on the website, so if it wasn't delivered you're on your own. Notification emails are sent from an apple private relay no-reply address. I purchased a number of times and in one case email with URL to book delivery appointment was never sent, but after a week of delay and talking with local post office support we received the goods.

Clean interface, good options to view and zoom into each site. Easy selection of different options without going into individual product page (colors can be selected from the main search page).
Simple ordering experience if you are buying goods sold by home24.

Problems arise when you want to order stuff from other sellers on the same website.

I ordered a large set of furniture back in April, with the promised delivery date in July. The delivery date has been moved on 4 times now, every time I email their customer support I get the same old response "we are sorry for the delay", with no reason why, just that we have to wait.

The delivery is now in mid September. I think its time to cancel the order. It's never coming. Such a shame.

This is my first purchase for me, But your company name is familiar with me. You are famous in your best service and quality.