vidaXL Reviews 

Hey.problem solved .it take a week after a year..but thanks. Better now than never..hope im alone with the same..otherwise just fight.no matter 10 or 1000 kr
Otherwise is a good place)

When the package arrived it was tossed on my doorstep and left there for 3 days until I could come and move it as it was too heavy for my elderly parents to move inside.

The instructions are vague, totally false at points and are totally unintuitive. The machining is abysmal, holes different sizes, wood already cracking.

Only reason this isn’t one star is I managed to build the thing after much frustration and it’s a working piece of furniture.

I would never buy from vidaXL again, nor would I recommend anyone else to do so.

My issue is not only with the product itself, but with the way the complaint has been handled. For weeks, I have been repeatedly asked to provide more and more documentation. I have already submitted multiple photos and videos clearly showing the defect, yet I continue to receive requests for additional evidence without any meaningful explanation of what is supposedly missing from the material already provided.

At this point, the entire process feels less like customer service and more like an automated system sending standard responses. It genuinely gives the impression that customers are repeatedly asked for more documentation simply to prolong the process until they eventually give up and stop pursuing their claim.

I have spent a significant amount of time recording videos, taking photos, uploading files and responding promptly to every request. Despite all of this, there has been no real progress and no actual solution offered.

As a customer, I have done everything that could reasonably be expected. In return, I have experienced delays, repetitive requests, and what feels like an endless cycle of asking for "just one more video."

This has been one of the most frustrating customer service experiences I have ever had. Based on my experience, I would not purchase from vidaXL again and I certainly would not recommend the company to friends, family, or colleagues.

The color of the book shelf does not match the color on the website. It is not like anything you have in any of the pictures.

Absolutely the biggest rip off in my life and I am 73. The chairs are cheap looking urly and look NOTHING like the pictures the Black and White carpet was a purplest black with white marks all over it. The customer service was horrible if you could get through they offed me a 100kr. Back on the carpet I am not going to waste my time complaining about the chairs which look like they came from Temu. Please Please do not buy anything from these crooks it’s a total scam
Am not done running this place down to whoever I can!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Worst experience ever. I ordered a bed and it came in 100 pieces at least 200 bolts and screws. It literally took the whole day to put together.
Yes you get what you pay for so I cant really complain. It came on time only a few things missing and a lot of extra pieces. But would i buy something again from here? No.

I have been a customer of vdxl Auctions for a while, but this experience has been the worst by far.

I won an auction, and before the auction ended, my card was already authorized for payment. Once I won, I expected the item to be shipped within a reasonable time. Instead, it has now been over 20 days, and my order still hasn’t been shipped.

What makes this even more frustrating is the complete lack of customer support. I tried contacting customer service through multiple channels:

* Waited around 40 minutes on live chat.
* Spent 35–40 minutes on the phone without getting a proper response.
* Chatted with three different customer service agents, none of whom provided a clear answer or a solution. Some even ended the conversation without resolving my issue.

Ironically, the automated chatbot was more helpful than the actual customer service representatives.

I also don’t understand why my payment was authorized in advance if the company wasn’t ready to ship the product. If an item is listed for auction and a customer wins it, the company should be able to deliver it promptly. Holding customers’ money while failing to ship the item is simply unacceptable.

This isn’t even my first purchase with Auctions. Unfortunately, almost every order I’ve placed has had one problem or another. Until now, I gave the company the benefit of the doubt, but this experience has completely changed my opinion.

On top of not receiving my item, I have wasted over an hour of my own time trying to get help, including being kept on hold for long periods. Customers shouldn’t have to spend their own time and potentially pay phone charges just to find out where their paid order is.

Overall, this has been an extremely disappointing experience. Poor communication, delayed shipping, and one of the most unhelpful customer service experiences I’ve encountered. I sincerely hope the company improves its order handling and customer support because, based on my experience, I cannot recommend buying from them.

Rating: ★☆☆☆☆ (1/5)

Missing part and rude agent.
A part of the order was missing and the agent hung up in the middle of the conversation.
Very dissatisfied.

Fast delivery. Nice product. But needs some experience to put it together.

I ordered a bed frame 10 days ago, the company has the worst custom service I have ever experienced. No one take responsibility. Keep telling me to be patient. The bedframe was supposed to arrive 5 days ago the latest. I can not get a track & trace link that works. Custom service keep providing one after another that is for the wrong country (unordered to Denmark. They gave me links to France, Luxembourg & Slovakia). Extremely incompetent! When I ask for more specificity or to get in touch with someone higher up in the company, they don’t offer help. Now after 5 consecutive days of asking for help, they said that they will forward this to “the right department”. I am utterly disappointed and will never ever try to purchase anything from this scam website. Luckily I did not pay for my order, so there will be another round of complaints when the invoicing company will demand payment for a product that never arrived I guess… my advice: stay away!

I needed a longer bed for my tenant and VidaXL turned up among the first searches. I ordered a bed and payment was deducted promtly from credit card but the item that later arrived was far from teh AI generated image advertised. To add insult to injury, the main mattress of the bed never arrived and I had to write them for delivery, which came much later. The product qulity is poor. I will never use them again nor recommend them to any. Feels like a scam. Don't fall for it.

I’ve placed multiple orders and initially I’ve had a bad experience both with delivery and customer service, however after the intervention of Lorand, the entire process have changed to premium. There was attention on freight and delivery, product satisfaction and in multiple ways I was very pleased with the service that I’ve experienced.

The size delivered was not the size I bought. The manual is very poor stepwise described. You would not know this before you started the screwing and then you have taken the product into use.

The product quality was poor but they were fair and they offered me a partial refound

I got help for my order. Very nice service. The products arrived as expected.

We bought a chicken coop that came late, missing all screws and nails, with an incomplete manual, and last but not least, during its first night with our 6 chickens, it did not withstand a fox that broke in and all the birds.
All in all, we've lost over 3.000 Kr., between chickens, the coop, and screws we had to buy to build it.
Needless to say, I do not recommend this site.

I bought an adjustable mannequin and it arrived very fast, straight to my door. It was easy to assemble, it works perfectly fine and it looks great. Couldn’t be happier.

I had a very disappointing experience with VidaXL’s customer service today.

I contacted their live chat regarding a missing order, and the support I received was extremely poor. The agent was rude and unhelpful, and it felt like they had no interest in resolving my issue.

I was informed that they send packages separately, which was never clearly communicated when I placed the order. On top of that, they do not seem to respect the delivery time they advertise.

The most frustrating part was that the agent ended the chat without providing a proper answer or solution.

Overall, this was a very unprofessional experience. Based on this, I cannot recommend VidaXL, and I hope they seriously improve both their communication and customer service.

Jeg modtog et tilgodehavende efter jeg klagede over mangler i manual til at samle metalskab
All is Well now

Actually really pleased with the TV cabinet. Although the instructions were annoying as they told me to put screws in which later needed to be removed so I could add another piece on top and secure it all together. I had friends look over the instructions to see if it was just me making a mistake but I wasn’t alone 😅
But price was good and delivery was quick.