Wiggle.co.uk 

Bicycle tools from Wiggle are top-notch

- Competitive prices.

- Great service.

Purchased a wetsuit in the sale. It didn't fit. Returned it 2 days after receipt in the same packaging it came in, including a cover letter with order number, reason for return and credit card details for refund. Well within the 28 days allowed. Package was signed for 3 days after postage. There's no customer services telephone number or email address on the new website. And I'm still waiting 1 month later for my money back. This company completely ignores Consumer Contract Regulations. Beware.

Use to rate Wiggle highly but seemingly they’ve changed. Ordered some shoes with cleats which I really wanted and added some glasses. They took full payment then emailed to say shoes and cleats cancelled. I wanted to cancel the whole order and go elsewhere or speak to someone to get advice but there was no way of contacting them. Could return glasses but wouldn’t get postage back …. sorry Wiggle won’t be using you again

Dear Wiggle,

I want to buy a gift card for a relative's birthday.

There is no option I can find on your Web page to do so.

Obviously you don't want my business.

NO I WILL NOT DOWNLOAD YOUR APP FOR A ONE TIME PURCHASE.

This is completely unacceptable, I can't even send you a message, all your "contact us" options take me to a FAQ page.

All I want is to buy a gift card, is that unreasonable?

Yours frustrated.

My gift voucher for £50 was not recognised.
No phone number to speak to anyone.
My E mail asking for help when sent was returned as unreceived.
Do not order from this company, if you need to return goods or do not receive your item, then there is no way to contact the company!
Caveat Emptor

Site now redirects to the .com and account details have gone. Order in mid march hasn't arrived. Evri said to go back to company. No response from form via original order email. Order number is not recognised on new site. Raised complaint with bank (Monzo) copied in the full order details. Received refund within the hour.

No response regarding my gift voucher not working. Since the website update there phone number and email no longer working and they do not respond when using there website contact form. Bad customer service

£671 owed to me by Wiggle. I bought a Garmin Epix watch from wiggle a few weeks ago on next day delivery as needed it quickly for an event. It arrived 8 days later so in the meantime I had no other option to buy another one elsewhere. They agreed to take my return and I set that up via their website, they received the watch back on March 9th, I have all of the tracking details. I’ve had no refund, I’ve contacted them several times. This is a lot of money, I’ve been completely ripped off!

I returned an item during the sale. I have been told my item had been processed on 19th March and would receive a refund 3-5 working days. I still do not have my refund in my bank account and cannot get hold of anyone at wiggle to find out what is happening. There is zero way to contact on website. There is zero customer service if you get an issue. Avoid.

Just placed an order on Wiggle.
Happened to notice exact same items are being sold on Sports Direct for half the price. Not great seeing as they are owned by the same company.
No ability to cancel the order and absolutely no ability to contact Wiggle other than reading FAQs.
AVOID

LEAVE WELL ALONE!
They have now been over and they have not moved the accounts so returns do not seem possible.
Until the dust settles (if it ever will) I would find your products at a place whereby they have returns and operate in a transparent way - Wiggle no longer do

Changed their returning rules to 28 days without telling me after a purchase, then wouldn’t accept my return.

Have ordered a number of DHB (Wiggle's own brand) clothing items, very well made, comfortable and comparable quality to premium branded items. Under the circumstances despatch time quick. I do worry if the purchase of the Wiggle CRC trademarks / intellectual property by Frasers will either see a demise in quality or some of the quality products disappear forever which will be a shame for consumers.

I hope the staff are able to quickly find employment.

Just warning everyone. Don’t shop at wiggle and chain reaction anymore. Ordered a fork. Wasn’t compatible. They accepted the return. Sent me a return label. The got the item back. Then they sent me a message which basically just says thanks for sending your item back we will keep that and your money because we are on liquidation.

Received dangerous Vitus bicycle with shoddy quality control on dispatch. Customer service just went AWOL and ignored emails. Avoid this company, any problems they will leave you high and dry.

Bought a pair of Salomon quest gortex boots for £42 with free postage. After reading some of the reviews about cancelled orders I thought it was too good to be true but worth the risk. And low and behold a few days later the boots turned up. So very pleased 🙂

Ordered tyres - no news since since. WHY ON EARTH ARE THIS COMPANY STILL ALLOWED TO TRADE. THIS IS CRIMINAL. BROAD DAY LIGHT ROBBERY. WEBSITE SHOULD BE DOWN.

I did initially want to cancel the previous order and could not get through to customer services, I do know that Wiggle are in trouble and may be going into administration. As it turned out the helmet I ordered (for a great price) turned up a bit late but was great and did fit me so no need to cancel or return. I have bought many items over the years from Wiggle with very competitive prices and with no problems at all, if they do go I will be very disappointed and miss their service.

Ordered my items over a week ago, and the status remains ‘processing’. Ive been assured that the stock has been reserved and I will receive my items, but Im very concerned reading some of the reviews. Wiggle have not responded to my online request and the chat function appears to now be disabled.

Shocking and none existent customer service as trying to return an item through the paperless return option but never received my QR code so i can return it.
Filled out the contact services form 4 times now over a 2 week period and not heard back.