Great quality frame, great price and prompt delivery. My second purchase here, didn’t get disappointed. Previous purchase was my favourite frame and longest usage so far. This new purchase will gonna... See more
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Review summary
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Reviews shaping this summary
I love these glasses. I had multi focal progressive lenses added with dark grey polarisation. Superb quality. I couldn’t be happier with all aspects - quality original brands, great options for adding... See more
Vision Direct has a huge range of frames at incredibly reasonable prices. Ordering online is easy and exact, and my new glasses arrived quickly and safely. They were correct first time with no adjustm... See more
Amazing service, quick turn around on placing order to delivery. Answered questions quickly. Only place where I found frames I needed and the price I could afford. Great warranty service, easy to comm... See more
Company details
- Glasses Store
- also in
- Contact Lenses Supplier
- Eye Care Center
- Fashion Accessories Store
- Optician
- Sunglasses Store
Written by the company
Vision Direct is a leading local eyewear e-commerce in Australia. With over 15 years of expertise in the eyewear industry, Vision Direct sells an extensive range of eyeglasses, sunglasses and contacts at the best prices. They offer frames from both designer and affordable brands, with free standard lenses that can be fully customised with a variety of high-quality lenses and coatings. Whether you want single-lens, progressive, blue light block or photochromic, Vision Direct has everything you need for the clearest vision and optimal eye health.
Vision Direct
Written by the company
- 180+ designer brands for less
- The largest selection of designer eyewear online
- 100-days returns
- Shop with confidence! With our 100-day return policy, you can find your perfect pair.
- Expert optical advice
- Get professional optical advice from our in-house opticians and Optical Centre.
- Unbeatable customer service
- When it comes to questions, our customer service team is all ears. They are happy to support you with anything you need.
- 24-month warranty
- Our exclusive 24-month warranty covers all manufacturer defects for sunglasses and eyeglasses. For contact lenses, we have a 3-month warranty.
- Help us envision a better world
- We partner with organisations such as WWF Australia and 1% for the Planet to drive environmental and social change. Your purchases from SmartBuy Collection, Arise Collective, LMNT, and Oh My Woodness! help give back to communities to make a difference.
Contact info
4.7
Excellent
19K reviews
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Awesome
Awesome! Very Happy with my New Oakley reading glasses!! Great price and service!
5 November 2026
Great price and very covenient
5 November 2026
Great service
5 November 2026
Glasses exactly as ordered
Glasses exactly as ordered, script is great and clear. nice work!
4 November 2026
Incredibly fast and great quality lenses
4 November 2026
Fast and efficient
They rectify the issue without trouble and were very understanding of the situation.
4 November 2026
Great service
2 November 2026
Responsive to enquiries & quick easy…
Responsive to enquiries & quick easy process to order sunglasses.
31 October 2026
Very helpful
Very helpful, fast delivery, have used many times, returns and refunded processed quickly - have recommended to family and friends
31 October 2026
The quality of the prescriptions lenses…
The quality of the prescriptions lenses is exceptional. The frames are gorgeous and exactly as advertised. Service was timely and met all expectations.
1 November 2026
Great Service
Super easy to order. Great customer service and support. Shipping was quick and arrived on time. Thanks.
1 November 2026
as shown in the webpage
No dramas, got the product as expected with all the required fitting parts
31 October 2026
Love the virtual try on feature
Love the virtual try on feature. Easy to order, deal with and so quick to get the product. Already bought multiple glasses! Now I’m addicted and will be buying more!!
31 October 2026
Great quality frame
Great quality frame, great price and prompt delivery. My second purchase here, didn’t get disappointed. Previous purchase was my favourite frame and longest usage so far. This new purchase will gonna top that, and has become my favourite now.
31 October 2026
Perfect sunglasses delivered on time…
Perfect sunglasses delivered on time and at a great price.
31 October 2026
the company is very good The people…
the company is very good The people working are very nice and helpful. I am very happy and will buy from this company in the future. I am very happy with the service.
31 October 2026
Ordering reading glasses from Vision…
Ordering reading glasses from Vision Direct was extremely easy and quick. They arrived within a week, and I couldn't be happier with the entire process.
31 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Paid for 2 seperate glasses and after…
Paid for 2 seperate glasses and after payment was told they were not available. then they left the glasses on their website available for 4 weeks even though they knew they were not able to supply. misleading conduct!! There was NO delay in my order . you advertised a pair of glasses . I PAID. Then i was told they were no longer available. YET you kept advertising the same pair as available for at least a month even though you could not supply. CLICK BAIT!!!
1 October 2026
Unprompted review
Reply from VisionDirect.com.au
Hi Lewis,
I understand that your experience with us regarding your order was unsatisfactory. Such occurrences are not typical of our service standards, and it's certainly not the experience I aim for you to have with us.
To fully help you with this, could you kindly please help to provide your Order ID or the email address you used when you placed this order?
I hope to hear from you again soon.
Sincerely,
Elveen
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