Clearly.com.au Reviews 

7,910
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the remarkably simple online ordering process. Consumers frequently mention the friendly assistance provided by the team, along with lovely little extra gifts included in the package. Some reviewers were not happy with delayed order updates, poor communication, and difficulties when chasing missing invoices or receipts. A few people experienced extremely long delivery wait times, received no tracking information, and encountered unhelpful responses from staff regarding order mistakes. People also noted that customer support agents could occasionally be dismissive or slow to resolve shipping issues.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting impressively fast shipping... See more

Order

People report positive experiences with order, highlighting the simple online purchasing and efficient... See more

Product

Users describe positive interactions with product, highlighting the vast range of quality lenses and... See more

Service

Consumers find service to be exceptionally positive, reliable, and responsive. Reviewers consistently mention... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Awesome customer service. My enquiry was handled extremely well, especially after I realized I'd put my prescription in wrong. I've now been buying my glasses and contacts for a few years through C... See more

Rated 5 out of 5 stars

Thank you so much team for supporting eye contact lenses for costumers , amazing time shipping in 3 days wow , I love the small gifts in the packaging. Will continue ordering contact lenses if stil... See more

Rated 5 out of 5 stars

The best price for Biotrue contact lens solution on the market. The delivery arrived faster than expected, and I didn’t pay a single cent for shipping 🙂 They even included a Haribo candy gift, whi... See more

Rated 5 out of 5 stars

Struggled to create return label on my iPad and Claire from online chat was able to do so for me and attached link. Every experience I’ve had with Clearly these last five years for my contacts has bee... See more


Company details

  1. Eye Care Center
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Sunglasses Store

About Clearly.com.au

Information provided by various external sources

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(7,910)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow.

Wow.. The delivery was way too fast than i was expecting…. Happy with the purchase. 😃🫶🏻

4 September 2026
Unprompted review
Rated 1 out of 5 stars

This company seemed to have been sold…

This company seemed to have been sold to some foreign company, and no longer supported by an Australian team here. I used to order from here and had very reliable service. Unfortunately a recent order was late by 1 week, and there were no email updates whatsoever. I had to contact their customer service who was unable to identify the issues at first. It was then discovered that there were some data input into the order form that was incorrect and therefore the order did not get through. I was initially assured that it was fixed but then no further updates for another day. I had to contact them again to ask, and they tried to rectify the same issue again for the second time. Then no updates on whether the products were dispatched. I had to call back on the third day, only to be told that I will get an update in 1-2 days. Every customer service rep seemed unsure and have no authority to do anything.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to navigate the website

It was easy to navigate the website. I bought coloured contact lenses and the description including how many in a box to how what use time they had was all on the website. Express shipping had them to my door in under 48hours. I will definitely be purchasing again from Clearly.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

very impressed

Very impressed with the low pricing, fast delivery and quality contact lenses. cute little bag of gummy bears was a nice addition too. I will continue to order from here.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome! Absolute lifesaver for contact lenses, online and fast shipping so never screwing around in stores and travelling extra. PLUS their prices are so competitive with all the brands why wouldn’t you! One stop shop 10/10
Second or third order now and I recommended them to everyone

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Delayed several weeks past the…

Delayed several weeks past the estimated delivery time. No contact until I queried this, and had to follow up a second time after I had requested that the partial order be shipped and that I was more than happy to pay a second lot of shipping fees for this.

Clearly weren’t willing to do so.

I also still haven’t received my invoice so I can claim against my private health insurance so I guess I will have to contact them again.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Actually I ordered same contact lenses…

Actually I ordered same contact lenses with Specsavers at Glen Waverley store in Melbourne, more than 2 months ago, they promised they would be delivered in store within one week...but failed to arrive...they promised that they would be delivered in the next days or so...I told them that in 6 days I am travelling to Remote destination in western Australia,(marble bar)...they said don't worry, they will be delivered before you leave!!!sure enough, no delivery, they said the would post them to me, not to worry...they still have not arrived, even though fully paid for!!!
So I decided to try your company, I ordered about a week ago, they arrived today in Marble Bar, exactly as promised...thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

See Clearly

I’ve been buying my contact lenses ‘Clearly’ for over 10 years and they have never let me down. Delivered door to door in 2 weeks (or 1 week if you choose express delivery). The range is vast with quality lenses and they often have discount deals or free shipping. I won’t shop anywhere else, not even my local optometrist can beat their prices or offer the variety or range.

20 July 2026
Unprompted review

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