Clearly.com.au Reviews 

7,902
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, often noting that orders arrive faster than expected. Reviewers appreciate the high quality of products and the wide selection available, making it easy to find suitable items. The ordering process is generally described as simple and user-friendly, complemented by excellent overall service. However, some customers also noted concerns regarding customer service and order fulfillment. A few people experienced significant delays in receiving their orders or issues with initial processing. There were instances where customers reported a lack of communication or updates about their orders, sometimes requiring them to follow up repeatedly. Additionally, some reviewers felt that customer support was unhelpful or dismissive when addressing problems, leading to frustration.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Order

Customers had positive experiences with order, often praising the efficient ordering process, quick postage,... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the amazing and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service is always good but I have one complaint, why do they always send haribo gummies I’m not a fan of the sugary Haribo gummies, please dont include them in my package. Instead, I will be happy if... See more

Rated 5 out of 5 stars

Thank you so much team for supporting eye contact lenses for costumers , amazing time shipping in 3 days wow , I love the small gifts in the packaging. Will continue ordering contact lenses if stil... See more

Rated 5 out of 5 stars

The best price for Biotrue contact lens solution on the market. The delivery arrived faster than expected, and I didn’t pay a single cent for shipping 🙂 They even included a Haribo candy gift, whi... See more

Rated 5 out of 5 stars

Awesome customer service. My enquiry was handled extremely well, especially after I realized I'd put my prescription in wrong. I've now been buying my glasses and contacts for a few years through C... See more


Company details

  1. Eye Care Center
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Sunglasses Store

About Clearly.com.au

Information provided by various external sources

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.5

All reviews

(7,902)

140 reviews in the last 12 months

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Rated 5 out of 5 stars

Actually I ordered same contact lenses…

Actually I ordered same contact lenses with Specsavers at Glen Waverley store in Melbourne, more than 2 months ago, they promised they would be delivered in store within one week...but failed to arrive...they promised that they would be delivered in the next days or so...I told them that in 6 days I am travelling to Remote destination in western Australia,(marble bar)...they said don't worry, they will be delivered before you leave!!!sure enough, no delivery, they said the would post them to me, not to worry...they still have not arrived, even though fully paid for!!!
So I decided to try your company, I ordered about a week ago, they arrived today in Marble Bar, exactly as promised...thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

See Clearly

I’ve been buying my contact lenses ‘Clearly’ for over 10 years and they have never let me down. Delivered door to door in 2 weeks (or 1 week if you choose express delivery). The range is vast with quality lenses and they often have discount deals or free shipping. I won’t shop anywhere else, not even my local optometrist can beat their prices or offer the variety or range.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

I needed my contact lenses urgently, and Clearly absolutely delivered. the process on their website was seamless and my package arrived in just 3 days flat

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Consistently Great Service and Hassle-Free Returns

I’ve ordered from Clearly multiple times over the past 8 years, and every experience has been outstanding. I’ve needed to return a few pairs over the years, and it has never been an issue.

Most recently, I created a return for one pair of glasses and then, a few days later, realised the second pair wasn’t suitable either, so I created another return. I didn’t realise the return numbers were different and accidentally sent both pairs back in the same box. I contacted customer support via chat and spoke with Claire, who was incredibly helpful. She explained that a ticket would be raised with the finance team and advised me to follow up within 24 hours. When I checked the next morning, the return and credit for the second pair of glasses had already been processed.

There have been two occasions where my glasses were made incorrectly or the quality wasn’t quite right, but even then I can’t fault the company because the process to resolve it was so easy.

The customer service is amazing. I’ve also tried to reorder glasses that had been discontinued, and the staff were extremely helpful in suggesting similar styles to suit my face, which made the process much easier without having to constantly adjust all the filters myself.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy experience

Was easy to order, subscription option is very useful (prev company didn’t seem to have this) and delivery was within a reasonable time frame. Thanks!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Been buying from Clearly for years

Been buying from clearly for years, both daily normal contacts and monthly astigmatism they are cheaper than any other options in Australia.

Their customer support is also extremely helpful, one of my packages was shipped to an old address and they were extremely helpful with sorting it out.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

I've been buying my contact lenses from…

I've been buying my contact lenses from Clearly for almost 2 years now, and they've never let me down! Ordering is always easy, delivery is quick, and I've never had any issues with my products or orders.

And a little shoutout for the Haribo that come with every of my orders😂. It's such a small touch, but it always makes me smile when I open the package!

12 June 2026
Unprompted review

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