Service is always good but I have one complaint, why do they always send haribo gummies I’m not a fan of the sugary Haribo gummies, please dont include them in my package. Instead, I will be happy if... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Clearly.com.au
Information provided by various external sources
Clearly's Promise
Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.
Our Story
We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.
Our Mission
When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.
Our Products
What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.
Clearly's Company Guarantees
We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.
Contact info
Australia
- www.clearly.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returning customer
Easy to navigate site (no pun intended) and fast delivery. Impressed
Very fast delivery service
Great range of products and beyond
Great range of products. Competitive pricing - better than my own health fund provider got yo offer. Easy purchase & ordering process. Fast delivery.
Well done, Clearly 👏
Actually I ordered same contact lenses…
Actually I ordered same contact lenses with Specsavers at Glen Waverley store in Melbourne, more than 2 months ago, they promised they would be delivered in store within one week...but failed to arrive...they promised that they would be delivered in the next days or so...I told them that in 6 days I am travelling to Remote destination in western Australia,(marble bar)...they said don't worry, they will be delivered before you leave!!!sure enough, no delivery, they said the would post them to me, not to worry...they still have not arrived, even though fully paid for!!!
So I decided to try your company, I ordered about a week ago, they arrived today in Marble Bar, exactly as promised...thank you!
See Clearly
I’ve been buying my contact lenses ‘Clearly’ for over 10 years and they have never let me down. Delivered door to door in 2 weeks (or 1 week if you choose express delivery). The range is vast with quality lenses and they often have discount deals or free shipping. I won’t shop anywhere else, not even my local optometrist can beat their prices or offer the variety or range.
Incredibly quick and efficient service!
Incredibly quick postage, thoughtful packed and extremely efficient ordering process. I will be returning!
My contact lenses arrived well packaged…
My contact lenses arrived well packaged and much faster than I expected. I was able to track the entire delivery process online, which was very convenient. I'm very satisfied with both the product and the service.
Amazing service
Amazing service. My contacts arrived super quickly. I was happy to get free express shipping. I needed them before my trip. 🤩
So unhappy with the product colour and…
So unhappy with the product colour and also with the optical
Fast delivery
I needed my contact lenses urgently, and Clearly absolutely delivered. the process on their website was seamless and my package arrived in just 3 days flat
Consistently Great Service and Hassle-Free Returns
I’ve ordered from Clearly multiple times over the past 8 years, and every experience has been outstanding. I’ve needed to return a few pairs over the years, and it has never been an issue.
Most recently, I created a return for one pair of glasses and then, a few days later, realised the second pair wasn’t suitable either, so I created another return. I didn’t realise the return numbers were different and accidentally sent both pairs back in the same box. I contacted customer support via chat and spoke with Claire, who was incredibly helpful. She explained that a ticket would be raised with the finance team and advised me to follow up within 24 hours. When I checked the next morning, the return and credit for the second pair of glasses had already been processed.
There have been two occasions where my glasses were made incorrectly or the quality wasn’t quite right, but even then I can’t fault the company because the process to resolve it was so easy.
The customer service is amazing. I’ve also tried to reorder glasses that had been discontinued, and the staff were extremely helpful in suggesting similar styles to suit my face, which made the process much easier without having to constantly adjust all the filters myself.
Super quick postage and easy ordering
Super quick postage and easy ordering
Amazing
Arrived 2 days early super comfortable fit very easy to use website I highly recommend
Easy experience
Was easy to order, subscription option is very useful (prev company didn’t seem to have this) and delivery was within a reasonable time frame. Thanks!
Claire was amazing and answered all my…
Claire was amazing and answered all my questions. She was kind and knowledgeable.
Been buying from Clearly for years
Been buying from clearly for years, both daily normal contacts and monthly astigmatism they are cheaper than any other options in Australia.
Their customer support is also extremely helpful, one of my packages was shipped to an old address and they were extremely helpful with sorting it out.
I've been buying my contact lenses from…
I've been buying my contact lenses from Clearly for almost 2 years now, and they've never let me down! Ordering is always easy, delivery is quick, and I've never had any issues with my products or orders.
And a little shoutout for the Haribo that come with every of my orders😂. It's such a small touch, but it always makes me smile when I open the package!
Always great!
Always great!! Good prices, fastest au shipping and I love you sooo much clearly kiss kiss kiss
2 day turn around is crazy
2 day turn around is crazy. I’ve had contacts for 16 years and I have never been able to get my contacts so quick cause I’m so blind. THANK YOU!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.