Clearly.com.au Reviews 

7,928
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, accompanied by highly competitive prices, reliable product quality, and impressively fast shipping services. Shoppers also praise the responsive customer support and express delight in receiving unexpected small gifts inside their delivered packages. However, some reviewers were not happy with unexpected delays in order processing, backorders, and excessively long delivery windows. A few consumers additionally experienced poor communication regarding tracking updates, missing invoices, and unresolved mistakes with their received purchases. Some people encountered difficulties when trying to resolve these order discrepancies through customer service representatives.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting impressively fast shipping,... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers praise the fast... See more

Product

Reviewers mention positive feedback about product, noting that items are of high quality and descriptions on... See more

Price

People report positive experiences with price, frequently highlighting competitive rates, great value, and... See more

Service

Consumers find service to be positive, highlighting fast delivery, efficient communication, and helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Service is always good but I have one complaint, why do they always send haribo gummies I’m not a fan of the sugary Haribo gummies, please dont include them in my package. Instead, I will be happy if... See more

Rated 5 out of 5 stars

Thank you so much team for supporting eye contact lenses for costumers , amazing time shipping in 3 days wow , I love the small gifts in the packaging. Will continue ordering contact lenses if stil... See more

Rated 5 out of 5 stars

Struggled to create return label on my iPad and Claire from online chat was able to do so for me and attached link. Every experience I’ve had with Clearly these last five years for my contacts has bee... See more

Rated 5 out of 5 stars

The best price for Biotrue contact lens solution on the market. The delivery arrived faster than expected, and I didn’t pay a single cent for shipping 🙂 They even included a Haribo candy gift, whi... See more


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 000025758

  1. Eye Care Center
  2. also in
  3. Contact Lenses Supplier
  4. Glasses Store
  5. Sunglasses Store

About Clearly.com.au

Information provided by various external sources

Shop Glasses
Shop Sunglasses
Shop Contact Lenses

Clearly's Promise

Steam rising off fresh coffee. Snow on the mountains. Your best friend’s smile. There are so many amazing things to see in the world, and we want to make sure everyone has access to eyewear that helps them see their world clearly. That’s why we’ve created a platform that makes it easy to get contact lenses, glasses, and sunglasses online.

Our Story

We have Canadian roots, Canadian hearts, and a true Canadian drive. Our story begins in Vancouver, in the year 2000. The first Canadian retailer to offer eyewear online, we’ve always been ahead of the curve and have since grown to become one of the biggest (and the best) providers of glasses, sunglasses, and contact lenses in the world. Today, we help people from the west coast of BC to the east coast of Australia get the eyewear they need to hit important deadlines, watch the sun set on the horizon, and see all the amazing things waiting just around the corner.

Our Mission

When we say that we believe everyone has access to the eyewear they need, we truly mean everyone. That’s why we launched Our Mission. For every pair of glasses purchased through our Buy One, Give One initiative, we donate a pair to someone in need. We also work with organizations across the world to help provide education, eye screenings, and access to eye care in communities near and far.

Our Products

What are you looking for? We’ve got it. Designer and budget-friendly, retro and modern, simple and statement-making, we offer eyewear options to suit everyone. Our selection of contact lenses includes daily, weekly, and monthly varieties from the leading brands and new, innovative labels alike. In the glasses and sunglasses cabinet you’ll find 2,000+ styles, including frames starting from just $9 alongside the world’s favourite designer labels including Ray-Ban, Michael Kors, Oakley, and more. Our Virtual Try On tool allows you to try frames on using the camera on your mobile phone or computer. We also have stores across Canada, where you can pop in to test out frames in person or have your eyes examined by our partner optometrists.

Clearly's Company Guarantees

We want to be the place you go when it's time for contacts, glasses, or sunglasses, which is why we’re determined to make it as easy for you as possible to get what you need. When you shop at Clearly.ca, you can rely on: 24/7 support in English and French, via phone, live chat, and email. The fastest delivery, with same-day options for contact lenses. Free shipping on glasses orders $50+, and free returns. Low Price guarantee, so if we don’t already beat it, we’ll match it.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(7,928)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy buyer for years

Website is straightforward and easy to find and purchase what you need. Subscription option is great for the cost saving. Cheapest place to buy from.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

i got gummy bears so yay

i got gummy bears so yay! i wish they were bigger tho cuz i love gummy bears but thats just me being greedy lol thanks!!

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Very Efficient

Delivery was fast, a day early! Im so happy with that. Their portal for ordering is so easy to navigate. Website is great and user friendly.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

They have won me over

They have won me over!
Website is incredibly simple to navigate! Just set your profile up and enter in your script!

Contacts came the next day! And feel so comfortable on par if not better than the optometrist ones I have been using!!

The value is amazing for the 5th of a price even with express shipping!

And what a beautiful surprise to get a little bag of lollies when I opened my package!

Will 100% look into a subscription next order!

8 October 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

I attempted today to order a pair of computer glasses from them. I just lost time: I selected single vision, as I only wanted computer glasses, so I spent time to find some nice glasses, uploaded the prescription, checked the computer read etc. , got to the end, but as no question on what glasses I need from my prescription (as you know there is only 1 prescription with all the data for: reading, computer and distance glasses), so I got worried. On the chat I asked to talk with an agent ... Of course I had to wait for an actual person etc, but the person (Jonas) instead of reading my question: how I can make sure I order computer glasses and not reading or distance from my uploaded prescription, started to tell me that "Single vision is only for distance vision. Not for reading or computer use." and then he went on to say something about lenses. Clearly no idea of what how glasses prescriptions work and what they are actually in the business to sell.
Very disappointing. Just a great waste of time.
And by the way the 30% off first customer is applied to full prices only, they forget to mention this...

5 October 2026
Unprompted review
Rated 5 out of 5 stars

NEVER TURNING TO ANY DIFF STORE FOR EYE PRODUCTS

It was an amazing experience delivered so much earlier then expected perfect product and I got candy and it made my day thanks a lot 1000000% RECCOMEND TO EVERY SINGLE PERSON WANTING ANYTHING EYE RELATED CONTACTS FRAMES THEY DO IT ALL!!! AND DO IT ALL PERFECTLY SERVICE ON TOP ORDER ON TOP AND DELIVERY SERVICE ESPECIALLY ON TOP

25 September 2026
Unprompted review
Rated 1 out of 5 stars

Garbage website

Garbage website won't allow me to proceed past the credit card details point. Customer service tried their best but couldn't resolve. What a waste of time. Went to Specsavesr and ordered my contact lenses with minimal effort.

24 September 2026
Unprompted review
Rated 1 out of 5 stars

Really disappointed

Really disappointed. Ive been using clearly contacts for around a decade. I had to return an order and they received it but im still waiting on a refund almost 3 weeks later. Ive emailed twice and did a chat with them 4 separate times and they keep ending the chat or saying to wait longer. Its very disappointing to be completely ignored after being a loyal customer for so long

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow.

Wow.. The delivery was way too fast than i was expecting…. Happy with the purchase. 😃🫶🏻

4 September 2026
Unprompted review

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