Quick fast proffessional service. Dr listen to my previous history of current illness and what I had been treated with prior and prescribed what we both felt was an appropriate treatment. I am an act... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my mone... See more
Company replied
I live on the central coast of NSW. Frankly, after finding none of my local practitioners were not accepting new patients, short of going to an emergency ward, Qoctor was my only option. Nobody inte... See more
Company replied
It is great to be able to stay home in bed while unwell rather than worrying how to get a certificate for your workplace & managing a doctor appointment locally. Able to have Telehealth & Speak to a d... See more
Company replied
Company details
- #3 of 3 best companies in Home Health Care Service
- #7 of 8 best companies in Pharmacy
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
14K reviews
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The dr listened perfectly
The dr listened and was able to provide the solution I hoped for. Great service. Fast appointment.
3 September 2026
Reply from qoctor
Hi Damien,
Thank you so much for taking the time to share your experience with us!
We’re especially pleased to hear that you felt listened to and that the doctor was able to provide the solution you were hoping for. Knowing that we could help you move forward with confidence means a great deal to our team.
It’s also wonderful to hear that you found the appointment fast and convenient. We truly appreciate your kind words, and we’ll be sure to share your feedback with the team.
We hope to assist you again whenever you need us.
Kind regards,
The Qoctor Team
Very happy thank you
Very happy thanks
Qoctor saved me going out into the cold which would only have added to my cold. Being able just to stay home in the warm definitely aided in my recovery
3 September 2026
Reply from qoctor
Hi Bruno,
Thank you so much for your kind words!
It’s wonderful to hear that you were happy with your experience. We truly appreciate you taking the time to share your feedback, as it means a lot to our team.
We’re glad we could make things a little easier for you, and we hope to be here for you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Zachary,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our service streamlined and simple to use. We really appreciate you taking the time to share your experience with us.
We hope to assist you again whenever you need us.
Kind regards,
The Qoctor Team
The only thing that wasn’t great was…
The only thing that wasn’t great was the actual phone hook up with the doctor but that is likely due to my unfamiliarity with the system.
The doctor was great, and the prescriptions easy to fill at the local rural pharmacy.
27 August 2026
Reply from qoctor
Dear Palma,
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a great experience with the doctor and found it easy to fill your prescriptions at your local pharmacy.
We appreciate you letting us know about the connection issue during your phone call. We are always working to improve our systems and services, so your feedback helps us ensure an even smoother process for our patients moving forward.
If you ever need assistance in the future or have any questions about navigating our platform, please feel free to reach out to our team—we are always happy to help.
Best regards,
The Qoctor Team
Fast and easy service
26 August 2026
Reply from qoctor
Hi William,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Stacey,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Fiona,
Thank you for your feedback!
We’re delighted to hear that you found the process simple and that your consultation was completed on time. We truly appreciate you taking the time to share your experience with us.
We hope to assist you again in the future.
Kind regards,
The Qocto Team
Quick service.
30 August 2026
Reply from qoctor
Hi Joseph,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Fiona,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
GP and Cardiologist mix up
Seeking a referral
Qoctor Doctor was pleasant but he got my GP and Cardiologist mixed up in the document, despite explicitly stating to whom the referral was required.
Contacted support to be informed the Doctor was extremely busy and may take a few days to amend the error.
I used the service because I was informed it was quick and convenient.
29 August 2026
Reply from qoctor
Hi David,
Thank you for your feedback. Due to Australian privacy and medical compliance regulations, we are unable to discuss specific details regarding your consultation in a public forum.
We have sent a direct email to your registered address explaining the details of your questionnaire input and outlining how we are resolving this for you.
Kind regards,
The Qoctor Team
Great service,easy to book…
Great service,easy to book appointment,friendly helpful doctor
31 August 2026
Reply from qoctor
Hi Peter,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
I specifically asked for scripts to be…
I specifically asked for scripts to be RPBS as my enitlement and i was ignored and it was sent as per a normal scipt.
31 August 2026
Reply from qoctor
Hi there,
Thank you for your feedback, and we sincerely apologise that your request for an RPBS prescription was not addressed as expected.
We understand that you specifically requested for your prescription to be issued under the RPBS based on your entitlement. If you had contacted us via live chat or email at info@qoctor.com.au, we would have been able to further assist by escalating your request to the doctor and asking them to review whether a PBS/RPBS prescription could be issued, where clinically and legally appropriate.
Please also be advised that Tadalafil is listed on the Australian Pharmaceutical Benefits Scheme (PBS) only for specific approved conditions, such as benign prostatic hyperplasia (enlarged prostate), and PBS/RPBS prescribing is subject to the applicable eligibility and prescribing requirements.
We sincerely apologise for any inconvenience or frustration this may have caused. We appreciate you taking the time to provide your feedback, as it helps us improve our service.
Kind regards,
The Qoctor Team
Quick and efficient.
23 August 2026
Reply from qoctor
Hi Stanley,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Nikolaos,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick and easy
Very quick and easy but long wait time almost 1 hr. Need to have better callback mechanism.
Medical certificates could be cheaper also as the dr doesn't need to do anything. Great however in refunding the consultation fee.
21 August 2026
Reply from qoctor
Dear John,
Thank you for taking the time to share your feedback. We are committed to keeping our pricing as accessible and low as possible while delivering efficient, high-quality care.
We offer a range of medical certificate options to suit different customer needs, with services starting from $14.99.
Our team has sent you a direct email to discuss your experience further and see how we can best assist you.
Warm regards,
The Qoctor Team
Great service
28 August 2026
Reply from qoctor
Hi Debra,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience with our service. Your kind words truly mean a lot to our team and motivate us to continue providing the best support and care we can.
We really appreciate you taking the time to share your experience, and we hope to be able to assist you again whenever appropriate.
Warm regards,
The Qoctor Team
Refunded me when they couldn’t do telemedicine
I am a foreigner visiting Sydney and contacted qoctor for an eye infection. The doctor said it was impossible to diagnose by telemedicine and required a doctor’s visit. They ended up refunding my money pretty quickly and easily because they could not actually diagnose me virtually. This left me with the impression that qoctor is a stand-up company and I would use them again for something that could be diagnosed over telemedicine. It was easy to book and the doctor seemed competent.
20 August 2026
Reply from qoctor
Hi Bea,
Thank you so much for taking the time to share your experience with us.
We truly appreciate your understanding and your kind words. While we’re sorry that we were unable to assist with diagnosing your eye infection via telehealth, patient safety is always important, and our doctors will recommend an in-person consultation when they believe a condition cannot be appropriately assessed online.
We’re pleased to hear that you found the booking process easy and that you were satisfied with the doctor and the refund process.
Thank you again for your understanding and for considering Qoctor for future telehealth needs. We truly appreciate your support and look forward to assisting you again in the future where appropriate.
Kind regards,
Qoctor Support Team
I specifically asked twice to have the…
I specifically asked twice to have the words ‘Upper Respiratory Track Infection - URTI’ put on my medical certificated. This was not done.
20 August 2026
Reply from qoctor
Hi David,
Thank you for taking the time to share your feedback with us.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. However, please rest assured that we have reached out to you directly via email to follow up on this issue and work towards a resolution.
If you require any further assistance, please feel free to contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Eugene,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Maricel,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
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