The customer support team is great, however their 3rd party delivery drivers are the main reason I am cancelling. They keep delievering to the wrong house. As a customer of Mosh you already pay a larg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with MOSH and WEGOVY has been fantastic. I was a little sceptical about how well WEGOVY would work for me, but it has been remarkably successful in all respects. I started at just over 1... See more
Company replied
Mr Dennis Briones (cust service rep)was so helpful in my inquiry & sorted everything. If not for him I would have cancelled my subscription & transferred to Pilot. Really apprecite his help. Do... See more
Company replied
Marlene was absolutely incredible and by far the most helpful representative and customer service experience I have had. If it weren’t for her service I wouldn’t have continued with my weightloss jour... See more
Company replied
Company details
- #3 of 4 best companies in Online Prescription Medication Vendor
- #3 of 5 best companies in Medical Clinic
- #5 of 7 best companies in Online Pharmacy
- #7 of 8 best companies in Pharmacy
- #4 of 5 best companies in Weight Loss Service
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everyone has been realy super clear and…
Everyone has been realy super clear and supportive on my request, process was easy and service was spot on. Special mention to Dennis for their prompt help
23 July 2026
Unprompted review
Customer service
22 July 2026
Reply from Mosh
Hi Michelle, thanks so much for taking the time to leave this review, we really appreciate it. Thanks again, Alex - Mosh team
They have no idea where their packages are.
I have been advised of delivery every day since 16th July, which has wasted six days of my time. No tracking information has been updated other than to estimate delivery the next day. On 20th July, I was promised delivery by support on the 21st.
I have made at least three contacts to support and none of them have achieved anything except false promises and wasting my time. They have no idea where my treatment is and no intention of living up to their delivery promises. I suppose I'm meant to believe it's been kept in cold storage too? It's an uphill battle to get their AI support to do anything about it, and the humans are no better.
I am now late to administer my medication because of the languid pace of their support team, who can only confirm that they have not received a reply from their delivery partner. I am unsure of how I am supposed to trust that the medication is shipped according to the specific conditions required for its efficacy.
Absolute junk service, avoid.
22 July 2026
Unprompted review
Reply from Mosh
Hi Jesse, I'm really very sorry to see this. I have taken a look and can see we handed your order off to our delivery partners on the 16th and it definitely should have been with you by now. We expect them to get the treatment to you quickly and without issues. I'll do some investigation, and be in touch to try and make this right. Thanks, Alex - Mosh team
Great service
Marvin was super helpful when my medication was lost in the mail. Quick to respond and resolve the issue
15 July 2026
Unprompted review
Reply from Mosh
Hi Aaron, thanks so much for taking the time to leave this review. Sorry to hear the previous order was lost, but delighted to see Marvin was able to step up quickly and have this resolved. We really appreciate your feedback, and I'll make sure Marvin see's it too. Thanks again, Alex - Mosh team
Customer service is great
Customer service is great! I started 5 days ago and already seeing changes in the way I eat and exercise. Ive already lost weight . Im extremely happy so far!
21 July 2026
Unprompted review
Reply from Mosh
Hi Chloe, thats amazing to hear you have already lost weight. Thanks so much for taking the time to leave this review, and for sharing your experience. We'll do our best to keep standards high, and your happiness extreme :) Thanks again, Alex - Mosh team
Reply from Mosh
Hi Anthony, thanks so much for this wonderful review, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Siri, thanks a lot for this fantastic review, we really appreciate your feedback, and will do our best to keep standards high. Thanks again, Alex - Mosh team
Marvin Baja was direct with his support…
Marvin Baja was direct with his support and understanding. Thankyou again.
15 July 2026
Unprompted review
Reply from Mosh
Thanks very much for this great review, we really appreciate it. From the Mosh team
The customer service has been great
17 July 2026
Unprompted review
Reply from Mosh
Thanks so much for this awesome review we really appreciate it, and will do our best to keep standards high. Thanks, Alex - Mosh team
AI enshitification has taken hold.
AI enshitification has taken hold.
I have used Mosh for years without issues. They took my money last week, so I expected my delivery. Today I received an email saying I didn't have any repeats left. Why did they take my money when I didn't have any repeats? According to their AI email bot, I'm the confused one! Now the AI bot tells me a person will be in touch in 1-2 business days. Their online chat appears offline and there is no phone number. They still have my money!
After Alex from Mosh made things right I have increased my review to 3 stars. I still stand by my comments on the AI bot, and the difficulty in reaching a person without resorting to leaving negative reviews.
15 July 2026
Unprompted review
Reply from Mosh
Hi Jason, I'm really sorry to see this, it sounds like something has gone wrong, I'll dig into this and be in touch with you asap to resolve. Thanks, Alex - Mosh team
Amazing experience
Amazing experience, had an urgent issue and it was taken care off with the utmost care and dudillgence.
15 July 2026
Unprompted review
Reply from Mosh
Thank you very much for taking the time to leave this review, we really appreciate it, and its great to see the team were able to sort your urgent issue with care. Thats what its all about. Thanks again, Alex - Mosh team
Reply from Mosh
Thank you so much for this great review, we really appreciate it. And will make sure Sol see's the feedback. Thanks again, Alex - Mosh team
Callum was amazing and made sure I got…
Callum was amazing and made sure I got what I needed easily and in a timely fashion.
29 June 2026
Unprompted review
Reply from Mosh
Thank you so much for this review, we really appreciate it, and very glad to see Callum was able to help. Thanks again, Alex - Mosh team
Really helpful and responsive customer service
Really helpful service. Responsive and friendly. Sorted out the issue very quickly and kept me updated so communication was fantastic
3 July 2026
Unprompted review
Reply from Mosh
Hi Lisa, thank you so much for this fantastic review, we are pleased to see the team were helpful, responsive and friendly. Thats what its all about. Thanks again, Alex - Mosh team
quick and expert response
9 July 2026
Unprompted review
Reply from Mosh
Hi Terry, thank you so much for this review, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Mosh team
Overall happy, might see me again
Overall Mosh has been great to deal with. Over the 14 months I had a treatment with them I had a few small hiccups which were able to be resolved quickly by a support agent. They price matched for me and gave me a further discount to lock in for 3 months. Overall, happy with their service. If I need weight loss support again I would probably reach out again to Mosh.
6 July 2026
Unprompted review
Reply from Mosh
Hi Ross, sorry to see this issue. It sounds like when you joined you went for a 3 month commit plan which gave you a reduced price based on a 3 month commitment, and this would be why the system wouldn't automatically cancel it for you until the end of that agreed commitment. I'm really glad to see our team were able to cancel it for you at your request, and I'll reach out today to see if I can help any further. We really strive to deliver a 5 star experience for our customers. Thanks, Alex - Mosh team
Painless consult and process
Painless consult and process. Friendly with great communication!
7 July 2026
Reply from Mosh
Thank you very much for this review, we really appreciate it. Thanks again, Mosh team
Reply from Mosh
Hi Adam, thank you very much for this awesome review. We really appreciate the recommendation. Thanks again, Alex - Mosh team
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