The customer support team is great, however their 3rd party delivery drivers are the main reason I am cancelling. They keep delievering to the wrong house. As a customer of Mosh you already pay a larg... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with MOSH and WEGOVY has been fantastic. I was a little sceptical about how well WEGOVY would work for me, but it has been remarkably successful in all respects. I started at just over 1... See more
Company replied
Mr Dennis Briones (cust service rep)was so helpful in my inquiry & sorted everything. If not for him I would have cancelled my subscription & transferred to Pilot. Really apprecite his help. Do... See more
Company replied
Marlene was absolutely incredible and by far the most helpful representative and customer service experience I have had. If it weren’t for her service I wouldn’t have continued with my weightloss jour... See more
Company replied
Company details
- #3 of 4 best companies in Online Prescription Medication Vendor
- #3 of 5 best companies in Medical Clinic
- #5 of 7 best companies in Online Pharmacy
- #7 of 8 best companies in Pharmacy
- #4 of 5 best companies in Weight Loss Service
Written by the company
Australia's first end-to-end, entirely digital healthcare platform for prescribing and delivering medicines direct to consumers (partnering with doctors, nurses and pharmacists)
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- getmosh.com.au
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mosh
Hi Adam, thank you very much for this awesome review. We really appreciate the recommendation. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Julie, thanks very much for this review, we really appreciate it. Thanks again, Alex - Mosh team
Herman was very responsive and helpful…
Herman was very responsive and helpful in resolving my issue
2 July 2026
Unprompted review
Reply from Mosh
Hi Avi, thank you so much for this review, we think Herman is great and its nice to see you agree. We'll make sure they see this feedback. Thanks again, Alex - Mosh team
Super quick and helpful
Really quick, clear communication. Appreciate that I was advised that my appointment was cancelled and provided with a different time almost immediately after I asked for an alternative option to the one that was suggested. Thanks for your prompt assistance Herman!
1 July 2026
Unprompted review
Reply from Mosh
Hi Kirsty, thank you very much for this awesome review. We think Herman is great, and its nice to see you agree. Thanks again, Alex - Mosh team
The dealing I had was professional and…
The dealing I had was professional and very helpful.
30 June 2026
Reply from Mosh
Hi Brett, thanks for taking the time to leave this review. We really value your feedback, so if you have advice how we could turn this into a 5 star please let our team know. Thanks again, we really appreciate it. Alex - Mosh team
Marlene was absolutely incredible and…
Marlene was absolutely incredible and by far the most helpful representative and customer service experience I have had. If it weren’t for her service I wouldn’t have continued with my weightloss journey. She helped me with every question and query I had and went above and beyond. Thank you.
29 June 2026
Unprompted review
Reply from Mosh
Thank you so much for this review, and for sharing your experience with Marlene. We think she is fantastic, and its awesome to see you agree. We will do our best to keep standards high, so you can continue your weightloss journey. Thats what its all about. Thanks again, Alex - Mosh team
STAY AWAY WHILE YOU CAN
I was very disappointed with my experience with Mosh.
My initial medical consultation lasted only around one minute. I did not feel that my medical history or suitability for treatment was properly assessed before medication was prescribed.
The delivery experience was also concerning. Mosh states that orders are shipped in discreet packaging, but my parcel arrived in a box with large Mosh branding. The courier also knocked loudly on my front door instead of simply ringing the doorbell, which resulted in my family becoming aware of my medical treatment. This was very upsetting as I expected my privacy to be protected.
When I had questions about my medication, I contacted the medical team expecting personalised advice. Instead, I was simply sent links to general online videos, and my concerns were not properly addressed.
To make matters worse, part of my order was missing when it arrived.
When I decided to use the advertised 30-day money-back guarantee, the process became extremely frustrating. Rather than processing my cancellation, I was asked to complete another questionnaire. After doing so, I automatically received an email asking me to book a video consultation for a prescription that I no longer wanted.
I made it clear that I wanted to cancel and request a refund, but communication was slow and confusing. The overall experience did not match the expectations created by Mosh’s website, and the cancellation process felt unnecessarily complicated.
I cannot recommend this service based on my experience.
The courier knocked loudly on my front door. While I understand the courier is a third party, the prominently branded packaging meant my medical treatment was no longer discreet.
27 June 2026
Unprompted review
Reply from Mosh
Thank you for taking the time to leave this review. We are really sorry to see this, as we pride ourselves on delivering a great experience and journey for all of our customers and it sounds like this was not the case for you. I'd like to clarify some of this feedback with you, as our logs show the consult was much longer than a minute, we don't have boxes with external Mosh branding, and would love to learn more on the other points so we can learn & improve. We do appreciate you giving Mosh a go, and I'll do my best to help here. Thanks, Alex - Mosh team
My experience with MOSH and WEGOVY has…
My experience with MOSH and WEGOVY has been fantastic. I was a little sceptical about how well WEGOVY would work for me, but it has been remarkably successful in all respects. I started at just over 105kgs with a target weight of 85. I e actually achieved a bit more than that since I commenced in August 2025 - 10 months. I commenced on 1.5 then 1.7 then to 2.4 and I started reducing about 2 months ago to 1.7. I have had regular medical supervision through MOSH and their communication with mr had been great. All deliveries have been well planned in advance and come in well sealed ice cold containers- very clever. I have gradually reduced my eating and my appetite including alcohol and I am in a good position to maintain my weight loss.
27 June 2026
Unprompted review
Reply from Mosh
Hi Mark, thanks so much for this fantastic review, it is great to see you have had a fantastic experience, and are achieving your goals. Thats what its all about! Thanks again, Alex - Mosh team
was given a discout when the promo…
was given a discout when the promo codes werent working
26 June 2026
Unprompted review
Reply from Mosh
Hi Sam, I'm glad to see the team were able to help, and we really appreciate you leaving this review. Thanks again, Alex - Moshy team
Reply from Mosh
Hi Jodie, thank you so much for this great review, we really appreciate it, and will do our best to keep the support speedy and helpful. Thanks again, Alex - Moshy team
I really appreciate the Customer care…
I really appreciate the Customer care team especially Dannie for their support and service.. keep up the good work
22 June 2026
Unprompted review
Reply from Mosh
Hi Mitch, thank you so much for this awesome feedback, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Mosh team
Mr Dennis Briones (cust service rep)
Mr Dennis Briones (cust service rep)was so helpful in my inquiry & sorted everything.
If not for him I would have cancelled my subscription & transferred to Pilot.
Really apprecite his help. Doing a very good job.
24 June 2026
Unprompted review
Reply from Mosh
Hi Christian, thank you so much for taking the time to share this feedback. It is fantastic to see Dennis was able to help, we think Dennis is amazing and glad you agree. We'll do our best to keep standards high. Thanks again, Alex - Mosh team
Immediate assistance to solve my issue.
Immediate assistance to solve my issue.
25 June 2026
Unprompted review
Reply from Mosh
Hi Mich, thanks so much for taking the time to leave this review, we really appreciate the feedback. Thanks again, Alex - Mosh team
Great (Customer service) communication…
Great (Customer service) communication and following up from Darlene.
Kept me well informed of what was happening which put me at ease.
There was no problem just a solution.
25 June 2026
Unprompted review
Reply from Mosh
Hi Shaun, thank you so much for this fantastic review. We think Darlene is great and its awesome to see she was able to keep you informed and at ease. I'll make sure she see's this feedback. Thanks again, Alex - Mosh team
Fast and clear responses
25 June 2026
Unprompted review
Reply from Mosh
Hi Steve, thanks so much for this great review, we really appreciate it. Thanks again, Alex - Mosh team
The customer service staff were fabulous
The customer service staff were exceptionally helpful and empathetic. Sheila was fabulous and followed through on my issues and made sure that my needs were met. Thank you!
6 June 2026
Unprompted review
Reply from Mosh
Hi Al, thanks so much for taking the time to leave this review. We really appreciate it, and its fantastic to see the team and Sheila were empathetic and followed through. Thats what its all about. Thanks again, Alex - Mosh team
Reply from Mosh
Thank you so much for this amazing review, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Ron, thank you so much for this review, we really appreciate it, and appreciate your feedback. Thanks again, Alex - Mosh team
Reply from Mosh
Hi Kevin, thank you so much for this review, we really appreciate it, and will do our best to continue delivering 100% for you. Thanks again, Alex - Mosh team
Friendly
Friendly, kind, empathetic and very helpful. Was very stressed but it was sorted in under a minute
22 June 2026
Unprompted review
Reply from Mosh
Hi Kanika, thank you so much for taking the time to leave this review, we really appreciate it, and will do our best to keep standards high. Thanks again, Alex - Mosh team
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