InstantScripts Reviews 

406
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenience and efficiency of the service, especially for quick prescriptions or when their regular GP is unavailable. Reviewers often highlight the professionalism, helpfulness, and caring approach of the doctors and staff. However, some people were dissatisfied with prescription issues, including short-term supplies, lack of repeats, or being denied expected medications. Others reported negative interactions with doctors, finding them rude, dismissive, or not thoroughly reviewing patient information. Additionally, several customers felt the pricing was excessive or that they paid for services without the desired outcome.

What people talk about most

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction with the... See more

Staff

Consumers report mixed experiences with staff, with many expressing dissatisfaction due to perceived... See more

Customer service

Reviewers express significant dissatisfaction with customer service, often feeling unheard and dismissed.... See more

Product

Customers consistently note negative experiences with product, often reporting issues with script fulfillment... See more

Price

Customers had negative experiences with price, often citing unexpected charges and a lack of transparency.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

When I listed Scripts to be renewed, was told there were “a lot”. Doctor has prescribed them, what can I say. Then I was scolded because the Doc could not access my records, that’s my choice, as I und... See more

Rated 2 out of 5 stars

Confusing - different drs have different options.my inhaler ran out and I called for an instant script only to be lectured by the dr there for not going to my regular GP for it. Isn’t that the whole p... See more

Rated 1 out of 5 stars

Rubbish service, doctor provided only 2 scripts for blood pressure medication. Normally get 6. So $17 of medicine cost $49. And when I questioned them about it they said scripts are regulated more hea... See more

Company replied

Rated 5 out of 5 stars

Dr Michael was quick, I didn’t have to wait long, and very easy to understand. My script was running out today and my regular GP was supposed to give me a repeat last week direct to the pharmacy. It... See more


Company details

  1. Medical Clinic
  2. Community Health Centre
  3. General Practitioner
  4. Local Medical Service
  5. Medical Center
  6. Medical Certificate Service

Written by the company

Fast, Safe & Secure Telehealth Consultations, Online Prescriptions and medical certificates in Australia.


Contact info

3.0

Average

TrustScore 3 out of 5

406 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(406)

220 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The doctor was absolutely terrible

The doctor was absolutely terrible. He was arrogant, rude and a total jerk. He needs to check himself. He thinks of himself highly because he’s a doctor. Well mate it’s not that hard to get a doctorate lol.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Be very careful they will charge you…

Be very careful they will charge you but will not give you a script for something new. They will tell you to go to your local GP. Which totally defeats the purpose of this Insta script. Existing scripts would probably be fine.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous service

Absolutely horrendous service. Needed medication I’ve been on because that’s for treatment of a painful infection. Cost me $49 and got a lecture with no medication given to me. So now I’m left untreated and ripped off. Do not go here!

18 July 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time and money

Waste of time and money.
I was not listen to at all..
I was recommended by my local pharmacist to get a script for over the counter medication to make it cheaper... the "doctor" didn't listen and wanted me to have blood work done to check for blood loss ??? What?
Then when I questioned him, he tells me that they aren't a GP service ?? What? The site says GP Consults....what does that mean? It also lists my complain on their site.
The call was cut short...without me being heard.
Then I got the referral for the blood work... and it said I had a swollen throat! Nope.. i do not have a swollen throat!
I complained to the email address provided... they offered me a $49 credit for a second opinion... i declined.
Don't waste your time.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Unhelpful, didnt listen

I was wanting a script filled. I explained multiple times that I had the script before but she kept asking if I had it before so first point of not listening.
She asked me for proof of the script because it wasnt on my health record and that it had to be from a doctor.
I found the script and asked how to send to her. Kept talking over me. Asked her again. She said there was an upload button and started talking over me again. I had to interrupt her and say Ive asked 3 times now I need help on how to send it through. And then she said again that it wasnt on my health record and was I sure it was a doctor that prescribed it. I said yes I am looking at the script.
I had to end the phone call because she was so unhelpful & wasnt listening

12 July 2026
Unprompted review
Rated 1 out of 5 stars

Not worth getting a consult

I paid more per repeat to get 3 repeats than i would have paying for a single repeat. I usually get 6 repeats with a dr consult and i only received 3.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Scammers- lazy doctors and staff

Scammers- lazy doctors and receptionists who send you pathology tests on Medicare for things you don't clinically need and refuse to add things you need without booking another consult with them. Greedy and incompetent staff. As a healthcare professional myself I will not recommend. Robotic AI services rather than real human interaction with professional doctors.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Bait and switch on pricing.

Bait and switch on the pricing. Quoted $19AUD for a single script that is currently being used. Get to checkout and it was $49. Dishonest. Cant recommend a business that operates like that.

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Bedside manner - non existent.

Doctor was very cold, abrupt and quite dismissive - I felt as though I was using up valuable time even though I paid $50 for a 2 minute call. Got what I needed, however, the experience wasn’t the best.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

I already paid for my medical…

I already paid for my medical certificate but I can’t download and customer support didn’t help west of money

19 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

We're very sorry to hear of your experience. So that we can investigate the matter and provide further information, would you please connect with our Customer Support team via support@instantscripts.com.au. We're here to help.
Kind regards,
The InstantScripts team

Rated 5 out of 5 stars

The doctor was incredibly kind and…

The doctor was incredibly kind and understanding. She clearly stated the reasons of my sickness and not only gave me an easy to access prescription she also gave me advice on where to get additional remedies that can reduce my symptoms

18 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

So glad we were able to help and thank you for the review.

Rated 5 out of 5 stars

Amazing service

Amazing service. Quick response, at a time that is convenient for people that work, and no after hours penalty fee!

16 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

Great to hear that you found the service helpful. Thank you for the review.

Rated 1 out of 5 stars

They cancelled my prescription after i…

They cancelled my prescription after i made a complaint about their unprofessional behaviour toward me, which feels a lot like retaliation.

They also make misleading claims when you're booking which I've reported to ACCC - they can charge you more for providing no additional service by misleading you to book as a different type of appointment. The complaints process is impossible, it's like they don't care that people's lives are at risk when they don't fulfill their duties.

16 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

We're sorry to hear you were dissatisfied with the service. We do everything possible to provide transparent pricing and to get people to the right service as easily as possible. We're very sorry to hear of your experience. So that we can investigate the matter and provide further information, would you please connect with our Customer Support team via support@instantscripts.com.au. We're here to help.
Kind regards,
The InstantScripts team

Rated 5 out of 5 stars

Good place to get Telehealth Consultations

I had a very good experience at InstantScripts and had a Doctor appointment on the very same day within two hours. If I were to go to a local GP, I had to wait for three to five days even to get the first consultation appointment. Also, had a shame-free and non-judgmental consultation on the Video call.

13 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

That is great to hear thank you Rajesh. We are here for patients like yourself who can't get to a doctor when they need one. We're so glad we could help.

Rated 4 out of 5 stars

Highly recommended and trustworthy…

Highly recommended and trustworthy service available when you need it.
They also provide efficient and effective customer service & follow up

11 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

Thank you for the lovely review and we're very glad we could help.

Rated 1 out of 5 stars

Horrible

Horrible, the AI chat bot gives misinformation and doesn't help. I was trying to request a medical certificate for my daughter because apparently it's okay to get one if 'parent or legal guardian requests it for them' then after i buy it it says you cant and you need a telehealth consultation or something. CONFUSING!

11 June 2026
Unprompted review
InstantScripts logo

Reply from InstantScripts

Hi there, sorry you were dissatisfied with the service. Any online health requests for people under the age of 18 require a telehealth consultation for clinical safety. If you'd like any further information, please contact our customer support team via support@instantscripts.com.au. We're here to help.
Kind regards,
The InstantScripts team

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