Fabulous service from Anna and all the Mosh team, even the AI chat lol 🤪 . I caused a delay and some confusion from being overseas for extended period all was sorted, credit applied and new dose... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My package had gone to the incorrect address so the courier wasn’t able to deliver to me. The courier contacted me to organise delivery with my correct address so all was well. Via the Moshy App,... See more
Company replied
I have been with Moshy for almost three months and I have found them open and honest in their communication. My relationship with them has been underpinned by Manaaki, whanaungatanga and kaitiaki. I f... See more
Company replied
The app is very convenient and easy to use when renewing prescriptions and changing doses. The customer service team has been very responsive and helpful - thanks Dianne! One thing I would change -... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.7
Excellent
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous customer service
Not only do I feel the product is working but the customer service is exceptional. They have accommodated my needs and adjusted with me to ensure I am receiving the best help and assistance. Thank you once again
3 November 2026
Unprompted review
Alexander Dimaculangan was incredibly…
Alexander Dimaculangan was incredibly helpful and kept me updated daily. Best customer support I have ever experienced.
5 November 2026
Unprompted review
Reply from Moshy
Hi Shanz, thank you very much for taking the time to leave this feedback, it is so good to hear that Alex was helpful and kept you updated. We pride ourselves on delivering the best customer support, so I'll make sure he see's this, and we'll do our best to keep standards high. Thanks again, Moshy team
Byron was so efficient and…
Byron was so efficient and professional- great asset to the team! Thanks so much for your amazing service- hope I get Byron every-time! ☺️
5 November 2026
Unprompted review
Reply from Moshy
Hi Carissa, thank you so much for this wonderful feedback, it is great to hear Byron was able to help, we think he's awesome and its nice to see you agree. We'll do our best to deliver this experience, no matter who answers your next query :) Thanks again, Alex - Moshy team
Very good experience
Very good experience. Very quick customer service responses.
5 November 2026
Unprompted review
Reply from Moshy
Hi Ruby, thank you very much for this wonderful feedback, it is great to hear you had a good experience, we'll do our best to keep this up. Thanks again, Alex - Moshy team
My experience talking to Renee Robles…
My experience talking to Renee Robles was so nice, easy and responsive. I had to reach our regarding an easy fix and that's exactly how they dealt with it.
Thank you Renee
4 November 2026
Unprompted review
Reply from Moshy
Hi Roberta, thank you very much for taking the time to leave this review, it is sooo good to hear Renee was able to help, that she was nice and made it easy. Thats what its all about. Thanks again, Alex - Moshy team
Easy to use app and clear communication
3 November 2026
Reply from Moshy
Hi Kylie, thanks a lot for taking the time to leave this feedback, we do appreciate it. We really pride ourselves on delivering a 5 star experience, so if you have any feedback on how we can get to that level, please let us know and we'll do our best. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Rebecca, thank you very much for this great feedback, it is awesome to hear you loved it, thats what we are here for! Thanks again, Alex - Moshy team
Herman Sol Jr provided efficient…
Herman Sol Jr provided efficient service and kept me up to date on my request at each step.
3 November 2026
Unprompted review
Reply from Moshy
Hi Adri, thank you very much for this wonderful feedback, it is great to see Herman was able to provide efficient service, thats what its all about. We'll do our best to keep it up. Thanks again, Alex - Moshy team
Quick and easy communication
Quick and easy communication. Ease of ordering and delivery.
26 October 2026
Reply from Moshy
Thank you very much for taking the time to leave this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Dianne was prompt and reorganised my…
Dianne was prompt and reorganised my appt.
2 November 2026
Unprompted review
Reply from Moshy
Hi Crystal, thank you very much for this great feedback, it is awesome to see Dianne was able to help promptly. I'll make sure she see's this. Thanks again, Alex - Moshy team
So far communication has been great and…
So far communication has been great and the process has been quick and easy.
24 October 2026
Reply from Moshy
Hi Tara, thank you very much for this wonderful feedback. It is great to hear the communication and process have been quick and easy. We really pride ourselves on a 5 star experience, so if you have any thoughts on how we could get there, please let us know. Thanks again, Alex - Moshy team
I was hesitant about starting at first…
I was hesitant about starting at first but the nurse I spoke to was great. She answered all my questions and put my mind at ease. It's only early days but I have already been seeing progress.
31 October 2026
Unprompted review
Reply from Moshy
Hi Jojo, thank you very much for this great feedback, it is awesome to hear the nurse was helpful and answered all your questions. And, most importantly, to hear you are already seeing progress, thats what its all about! Thanks again, Alex - Moshy team
Super helpful
Super helpful! Thanks Dennis for resolving my payment issuse & checking that everything was ok with my order.
Great customer service!
Thank you so much.🙂
30 October 2026
Unprompted review
Reply from Moshy
Hi Melissa, thank you very much for this wonderful feedback. It is great to see Dennis was able to help resolve the issue. We'll do our best to keep standards high, thanks again, Alex - Moshy team
Reply from Moshy
Hi Scott, thank you very much for taking the time to leave this feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
Excellent customer service, and service generally.
Customer service was excellent at all stages of care. I highly recommend Mosh for their professionalism, easy to use portals, and prices.
30 October 2026
Unprompted review
Reply from Moshy
Hi Emily, thank you very much for this great feedback, it is fantastic to hear the team have been excellent, and we really appreciate your recommendation. Thanks again, Alex - Moshy team
Excellent customer service
Excellent customer service. Every person I have been in contact with has been so quick to help you resolve your issue.
30 October 2026
Unprompted review
Reply from Moshy
Hi Heather, thank you very much for this great feedback, we really appreciate it, and we'll do our best to keep standards high. Thanks again, Alex - Moshy team
I feel like I am achieving results
I feel like I am achieving results, I am so happy with my progress so far
Thank you Mooshy
29 October 2026
Reply from Moshy
Hi Leanne, thank you very much for this kind feedback, it is awesome to hear you are achieving results, thats what its all about! Thanks again, Alex - Moshy team
Accommodating and always willing to…
Accommodating and always willing to assist me with my queries.
30 October 2026
Unprompted review
Reply from Moshy
Thanks so much for this terrific feedback, we really appreciate it, and we'll try out best to keep a high standards. Thanks again, Alex - Moshy team
Great service
Great service, easy to deal with. The whole process so far has been very easy, highly recommend
29 October 2026
Reply from Moshy
Hi Maria, thank you very much for this awesome feedback and recommendation, we really appreciate it. We'll do our best to keep it up. Thanks again, Alex - Moshy team
They are great !!!!
29 October 2026
Reply from Moshy
Hi Loretta, thank you very much for taking the time to leave this review, we really appreciate the kind words, and we'll do our best to keep it up! Thanks again, Alex - Moshy team
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