I like the service in general. But updates are very slow to appear online. Sometimes you complete a task, and it continues to show incomplete for a day. Also, it would be great to get periodic advice... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything has been fine, except the shampoo. You automatically sent me a second shampoo after 2-3 weeks. My shampoo is still 75% full and I had no idea I was getting a second one until I got an email... See more
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It was a quick process to get doctors approval. But took a long time to get prescription. I thought product worked great so before refil date I changed it to 5 months. Credit card charged and then ref... See more
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I like the responsiveness and clear knowledge of the issue I’m currently trying to resolve. The only issue I have is that the first prescription you get is for a few months and you have to pay upfront... See more
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Company details
About HIMS
Written by the company
Hims is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized.
Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals.
We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible.
Visit hims.com to start exploring treatment options and non-prescription products. Already a Hims customer? Share your review about your experience here.
Contact info
United States
- hims.com
2.9
Average
9K reviews
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Reply from HIMS
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
Trying to regrow hair
I am roughly 7 - 8 months in on trying to regrow hair. I see very little improvement, but there is some. I was told it should really take to sessions of treatments, so we will see. I changed from the topical to a chewable, as it is a lot easier to ensure it is done in a routine and not something you need to maneuver around workouts, showers & sleep.
5 September 2026
Reply from HIMS
Hey,
Thank you for taking the time to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
First time ordering
First time ordering, they prescribed me the wrong medication, double charged me and refused to respond to my requests. HIMS is a scam site. Look at all the negative reviews.
5 September 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
I received a duplicate order and billed…
I received a duplicate order and billed twice. I don’t need a double order
26 August 2026
Unprompted review
Reply from HIMS
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
Haven't delivered on paid orders
5 September 2026
Reply from HIMS
Hi Jason,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
Having the same issue as most
Having the same issue as most. I have used their product for 1.5 years and have been happy up to the point. I received an email my order was delayed due to shipping issues. I contacted customer service and had to wait five hours before getting a response from a human. The solution they gave me was they could write script for my local pharmacy for a month prescription but I would have to pay for it. So not only do I pay for the normal subscription but then I would have to pay extra for a month prescription that was caused due to their supply chain issues.So I am getting penalized and paying more because their company failed to meet their promises. How is that an acceptable business model?
4 September 2026
Unprompted review
Reply from HIMS
Hi Kyle,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
Pathetic Incompetence
Nothing but slick marketing and AI responses for the failures.
You can get everything WITHOUT paying them $150/month for their incompetence. Cancelled after two months.
Save yourself some $$ by going ANYWHERE else.
5 September 2026
Unprompted review
Reply from HIMS
Hi Scott,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
I feel the price is a little steep
I feel the price is a little steep, but great communication and customer service!
26 August 2026
Reply from HIMS
Hi there,
We appreciate you sharing your experience and providing us with feedback! Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
Hims is a very shady company
Hims is a very shady company. I ordered weight loss medication, and they charged a "membership fee". The initial charge was $39. The next month they charged $149. I'm not sure why it was so high. I messaged them to complain, and they didn't care and would not refund me. They are currently being sued by the FTC for their sleazy business practices. I hope the FTC puts a stop to this.
4 September 2026
Unprompted review
Reply from HIMS
Hi Paul,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
work in progress!
so the dose is a lil low but love the results and love comunicating my findings and getting support going forward..very impressed!
4 September 2026
Unprompted review
Reply from HIMS
Hi David,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
Appetite has not changed much
4 September 2026
Unprompted review
Reply from HIMS
Hi there,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
So far I am happy with the service
So far I am happy with the service. I’m early on to my treatment to tell if it helps but the meds are easy to take and customer service is great.
4 September 2026
Unprompted review
Reply from HIMS
Hi Frank,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
This platform is a very sophisticated…
I will not publish my email address and telephone number for the whole audience to have available to them. You may look up my account by the zip code 66213. I have spoken at length with numerous customer service agents regarding the fact that I specifically requested compounded tirzepitide. The intake personnel neglected to inform me that you did not compound tirzepitide and then quoted me $1,800 for a month supply. That is greater than retail by $800. You took my money and provided no service. You owe me $39.00.
This platform is a very sophisticated scam. They couldn't compound the medicine I was on and knew in advance. They processed my information and said they couldn't supply me the medicine. I got ripped off for $39.00 for the "care team service!" A complete money grab with horrible customer service. Save your money!
13 August 2026
Unprompted review
Reply from HIMS
Hi there,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
Surprise surprise
Surprise surprise, they said yesterday that they were gonna fix the issue. They have not now they are not even returning my emails.!!!!😡
3 September 2026
Unprompted review
Reply from HIMS
Hi Lori,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
Not a lot of hair growth that I've…
Not a lot of hair growth that I've noticed if any. Nothing against the company; it's probably just my luck.
4 September 2026
Unprompted review
Reply from HIMS
Hi Anthony,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
It's working I feel more confident
19 August 2026
Unprompted review
Reply from HIMS
Hey Rich,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
I cancelled my subscription (after…
I cancelled my subscription (after following at least six different prompts that asked me if I was sure) and I received the medicine two weeks later anyways. I had cancelled the credit card, so they could not bill me (I didn't trust them) but they billed me nonetheless.
Do not subscribe, unless you want to be in a doom loop where you can never get out. So not trust Hims.
3 September 2026
Unprompted review
Reply from HIMS
Hi Keil,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
You guys make it super easy and I…
You guys make it super easy and I grateful for your efforts. I just really wish it wasn't getting more expensive with every refill. I don't have a lot of dough. I really hope there is not another price increase. But so far it's been great. Thank you.
3 September 2026
Reply from HIMS
Hey Rob,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
The customer service is so bad that it…
The customer service is so bad that it feels like they are doing it on purpose. Trying to order initially and keeping the following deliveries somewhere before you you run out is not possible. Automated 'check the box' for faqs, scripted auto resonses or sugested links, bots that are not helpful and will not transfer you to a human with an AI argument, and finally, if you do get a human they are so scripted that they might just a well be a bot. The product is ok but everything about this company sucks l.
1 September 2026
Unprompted review
Reply from HIMS
Hi Gregery,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
So that we can help you as quickly as possible, we have requested the email and phone number attached to your Hims & Hers account to locate your account.
We look forward to hearing back from you soon.
The Hims & Hers Team
Credit to Laura and the team
I made a mistake with my order whereby Laura reached out to me and resolved the issue in a single email. She was courteous and understanding, and the solution offered was first class. I'm in Northern Ireland and found the whole process moved very quickly.
2 September 2026
Unprompted review
Reply from HIMS
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
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