Voy UK Reviews 

25,785
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 15,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that packages arrive quickly, securely, and within the expected timeframes. Consumers also highlight the exceptionally helpful and professional staff, who provide clear guidance, answer questions in depth, and make the entire onboarding process smooth and straightforward. Some reviewers were not happy with customer service delays, reporting issues regarding lost blood tests and slow response times. A few other people also felt that communication could be inconsistent when trying to reach out for assistance, noting difficulties in getting timely follow-up support.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are supportive,... See more

Service

People report positive experiences with service, describing it as professional, supportive, and exceptionally... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward, and professional... See more

Staff

Customers report overwhelmingly positive experiences with staff, describing them as supportive, professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to Will from Optimale on the phone this regarding blood tests. Was increadibly helpful and fastidious from the offset. At one pointvwe got cut off and he rang me back. Very personable and was a... See more

Company replied

Rated 5 out of 5 stars

I was asked the right questions, given the right advice and have now almost regained my body back. A very professional service, a wonderful product. Personally, I didn`t experience any side effects an... See more

Rated 5 out of 5 stars

I ordered Saturday morning and received a confirmation email that my order would be delivered Sunday night - but it didn’t arrive until Monday afternoon. The cooling pack had almost completely mel... See more

Rated 5 out of 5 stars

Seeing the weight come off slowly but surely, now feeling more energy, blood pressure has decreased as has my cholesterol. I can move better and feel more like I used to. Not keen on the nausea but ha... See more


Company details

  1. Online Pharmacy
  2. Weight Loss Service

About Voy UK

Written by the company

Voy
Voy - science-led healthcare. Led by the country's leading medical experts.
Our no-nonsense, science-backed approach to healthcare resets both mind and body to help you reach and maintain a healthy, happy lifestyle. Voy UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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4.7

All reviews

(25,785)

14,936 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor service and expensive

Signed up to a 6month subscription that I now regret as much cheaper elsewhere Poor customer team I asked to transition from pills to injection which they agreed, I was told I could do this and increase my dose since I’d completed my first month on pills with no side effects. They sent the lowest dose pen and are now making excuses why. Wasted >£100 due to their error . Much easier to go to an online pharmacy and cheaper

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Very personalized experience. Easy to make an appointment and very qualified discussion with an HRT physician. I am receiving treatment and I'm very happy with the process and support I've received from Voy.

4 September 2026
Rated 5 out of 5 stars

Life changing

Changed my life, lost over a stone in 6 weeks. Hunger noise eroded massively. First week switching Strengths can be a little uncomfortable but overall seamless.

19 July 2026
Rated 5 out of 5 stars

This was my last resort

This was my last resort, I have been struggling with menopause weight for a few years.Joining Voy was straight forward, gave all information then waited for the team to approve, once approved my injections where delivered straight away, well packed. The app is fantastic and I would highly recommend to anyone who is struggling with menopause weight.

4 September 2026
Rated 5 out of 5 stars

Everything has been fantastic

Everything has been fantastic I couldn't be happier. So straightforward and didnt take long at all. I'd highly recommend Voy to anyone who's on the fence about going ahead. Thank you

5 September 2026

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