Specsavers logo
Visit website

Specsavers Reviews 

12,118
•
TrustScore 4.5 out of 5

4.6

Optician
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,005 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and knowledgeable during thorough eye examinations. Consumers really appreciate the clear explanations, patient guidance, and professional care provided when choosing new glasses or hearing aids. Many visitors feel truly valued and supported, noting that appointments are handled efficiently with great attention to individual needs. However, some people mentioned occasional issues with incorrect prescriptions, poorly adjusted frames, and ongoing vision problems following their visits. A few reviewers also noted occasional communication gaps or unhelpful service experiences when seeking after-sales support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professional, friendly, and... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently professional,... See more

Product

People report ambiguous experiences with product, reflecting a mix of satisfaction and frustration. Some... See more

Customer service

Users describe positive interactions with customer service, noting that staff are helpful, understanding, and... See more

User experience

Clients share positive opinions on user experience, highlighting helpful and patient staff throughout eye... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Optometrist was informative, clear & helpful and I am very happy with the contact lenses he decided on as a good option for me so thank you very much. The staff were all helpful and patient whilst the... See more

Company replied

Rated 5 out of 5 stars

The most amazing staff, Nicole and Lynne from the crescent in Midland store were incredible. They were both extremely helpful and supportive. They had great personalities and humour to go with the... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new... See more

Company replied

Rated 5 out of 5 stars

I have never been to Specsavers before, but went to them because I was having trouble with dry eye disease.Mimi,the otician was excellent and explained everything to me,and booked me in for the thera... See more

Company replied

Company details

  1. #2 of 2 best companies in Optician
  2. #3 of 5 best companies in Contact Lenses Supplier
  3. #2 of 2 best companies in Glasses Store
  4. #3 of 3 best companies in Hearing Aid Repair Service
  5. #3 of 3 best companies in Hearing Aid Store
  6. #2 of 2 best companies in Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(12,118)

2,832 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

No patience

The lady didn't have the time of day to give my 3yo an eye test, said she wasn't listening when she clearly was she was just having trouble understanding my daughter.. even after I tried to tell her what she was saying.. suggested another optometrist that was 2 hours away...

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Consistently good staff and they all…

Consistently good staff and they all know their roles.
AS I said, I always ask for the male asian optometrist who checks my eyes and guides me in the direction I need to go, like getting the 'grow back' film over my eyes that needed to be lasered off.

3 September 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thanks for your amazing review!

Rated 1 out of 5 stars

The new glass from you

The new glass from you
It is hard making any difference
I could only 1/2 views what I could see blue sky.

5 September 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Liu, thanks for taking the time to share your experience. We take feedback like this seriously and our customer care team would like to look into this for you. Are you able to send your message through here: https://www.specsavers.com.au/about/customer-service/feedback/? This will mean that the appropriate teams are able to look into your concern and reach out to you as required. Thanks, The Specsavers Team

Rated 1 out of 5 stars

What Specsavers do not tell you when…

What Specsavers do not tell you when you spend in excess of $800 on a pair of specs is that the expected life span of your lenses is 2 years especially with the “special coating” they up-sell you. And they will not remove and recoat the lenses either. They simply tell you to have another eye test and to buy another pair of new specs.

5 September 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Hi Marcelle - thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue. Thanks, Specsavers Team.

Rated 5 out of 5 stars

Best service

Staff are welcoming & kind
Attended clients immediately

20 August 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look