Banner for Shade Station

Shade Station Reviews 

31,643
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often noting their authenticity, high quality, and beautiful presentation. Many people appreciate the competitive pricing, finding significant savings compared to high street retailers, making designer items more accessible. The ordering process is frequently described as smooth and easy to use, contributing to a positive initial experience. Reviewers frequently highlight the fast and efficient delivery service, with many receiving their orders quickly and well-packaged. The overall service is described as professional and reliable, with clear communication and helpful support throughout the process.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that prices are competitive and... See more

Service

Customers consistently report positive experiences with the service, describing it as excellent,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of the glasses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb company from start to finish ! Including price & customer service….they arrived very quickly knowing i needed them by a certain date too thanks to a free postal upgrade from Natalie !….unfortu... See more

Company replied

Rated 5 out of 5 stars

My genuine new Ray-Bans arrived on the next working day after ordering, well packaged, and for a great price. I saved over 30% compared to the Ray-Bans official site, and maybe 20% off the price on... See more

Company replied

Rated 5 out of 5 stars

Quick service, great product. RayBans were boxed beautifully. Glasses were in their case and official Ray Ban box with lots of wrapping paper to secure in the packaging. Fantastic price. Love the fa... See more

Company replied

Rated 5 out of 5 stars

Great experience ordering first pair of prescription glasses online. Online process was easy and really simple to get the right frames, with digital try on and measurements from existing glasses etc.... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(31,643)

5,566 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent prices

Excellent prices, speedy delivery. Really like the virtual try on option. 5th pair of sunglasses ordered, one prescription. None have gone back.

16 July 2026
Rated 4 out of 5 stars

Mistakes can happen, it’s how they fix them and they did ok

I ordered some Ray Bans with a prescription lens. Order process was quick and easy. Delivery was quick …. but quality control had not been done as one lens was coated with anti reflective coating and the other had not….making them very odd to wear. The return process was ok and the glasses were delivered yesterday and they are now what i wanted. So overall good but the process to fix them took over a month, 6 weeks from initial order to actually wearing them. comms in this period was lacking.

17 June 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such detailed feedback. It’s good to hear the prescription glasses were eventually right for you, though we’re sorry the quality issue and delay made the process far more frustrating than it should have been. We appreciate you highlighting the communication too, and we’ll make sure this is fed back to the team.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service.

Great service delivery was quick great value for money will definitely recommend.

14 July 2026
Shade Station logo

Reply from Shade Station

Thanks for the lovely feedback. We’re pleased to hear the delivery was quick and that you’re happy with the value. We really appreciate your recommendation.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Super products

Super products, fab glasses at competitive prices. Very happy with my purchase.

17 June 2026
Shade Station logo

Reply from Shade Station

Great to hear you’re happy with your purchase and the value. Thanks for taking the time to leave us a review.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great price and really fast delivery

Great price and really fast delivery. Will be using again

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased to hear you were happy with the price and delivery, and it’s great to know you’d use us again.

Best Regards,

Shade Station

Rated 4 out of 5 stars

Ray-Ban sunglasses

Excellent quality and looking forward to using them

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad you’re happy with the quality of your sunglasses, and we hope you enjoy using them.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Affordable and very fast delivery

Affordable and very fast delivery

15 June 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad you were happy with the price and delivery, and appreciate your support.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent experience

Excellent experience

15 July 2026
Shade Station logo

Reply from Shade Station

Great to hear you had an excellent experience. Thanks for choosing Shade Station and for leaving your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Good selection

Good selection. Prompt delivery

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for your review. We’re pleased you found the selection good and that delivery was prompt.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great prices

Great prices, quick delivery and exactly as described.

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re pleased everything arrived quickly and was exactly as expected. Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service and good value

Excellent experience for my sunglasses.

15 July 2026
Shade Station logo

Reply from Shade Station

Glad to hear you had a good experience with your sunglasses order. Thanks for the feedback and for choosing Shade Station.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Ordered 2 pairs of Raybans

Ordered 2 pairs of Raybans, way cheaper than official site and arrived in a few days, very easy and stress free.

17 June 2026
Shade Station logo

Reply from Shade Station

Great to hear everything arrived quickly and that the whole process felt easy. Thanks for taking the time to leave a review and for choosing Shade Station for your Ray-Bans.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Very keen prices and good service.

Very healthy discount on sunglasses compared to manufacturers' prices. Delivery was prompt and the sunglasses were delivered in good condition, in original packaging with all accessories. Good service.

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for sharing this. We’re pleased the sunglasses arrived promptly and in good condition, with everything as expected. It’s good to know the service met the mark.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Excellent product

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for the feedback. We’re glad the delivery was quick and that you’re happy with the product.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Great service and quick delivery well…

Great service and quick delivery well recommend

17 June 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave a review. We’re glad to hear the service and delivery were quick, and it’s great to know you’d recommend us.

Best Regards,

Shade Station

Rated 1 out of 5 stars

Damaged goods with no option to return!

I purchased a pair of sunglasses, first time wearing them realised they wear damaged and the frame was super wide and unwearable, sent and email and had no reply for a week, after going on live chat was told there was nothing they could do! What a waste of money and terrible customer service!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

Was unsure if I should order because I hadn’t heard of them before & they were so much cheaper (red flag) but after checking other reviews I gave it a go and I am over the moon, they came in 2 days and are a beautiful pair of shades - thanks so much

22 July 2026
Unprompted review
Shade Station logo

Reply from Shade Station

We’re pleased to hear the sunglasses arrived so quickly and that you’re happy with them. Thanks for giving us a try and for taking the time to leave your feedback.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Customer service was spot on and the…

Customer service was spot on and the lady I spoke to resolved my email issue straight away.

15 July 2026
Shade Station logo

Reply from Shade Station

Glad our team could sort that out for you so quickly. Thanks for taking the time to leave your feedback — we really appreciate it.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Excellent Service

Very good price, excellent communications keeping me up to date with delivery, glasses arrived very quickly. Really good service. Would definitely use again.

15 July 2026
Shade Station logo

Reply from Shade Station

Thanks for taking the time to leave such a positive review. It’s great to hear you were happy with the price, communication and how quickly your glasses arrived. We really appreciate your support and hope to see you again.

Best Regards,

Shade Station

Rated 5 out of 5 stars

Perfect sunglasses for my needs

Perfect sunglasses for my needs
Good company to deal with , fast delivery

15 July 2026
Shade Station logo

Reply from Shade Station

Glad to hear the sunglasses were just what you needed and that delivery was quick. Thanks for choosing Shade Station and for leaving your feedback.

Best Regards,

Shade Station

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look