Vanilla Underground Reviews 

Great speedy service, delivered quickly and my grandson is so pleased with his gift! Thank you.

Ordered through matalan who can’t fault through this as they don’t package the items. But when item containing a two piece arrived they were in two different sizes. Shambolic especially when one piece broke after wearing for ten minutes!

No response whatsoever to repeated pleas for help. Only one jumper delivered instead of two. Christmas present for one son snd not the other. I have literally been begging for help and getting no response. Now pm on 23rd Dec and increasing frustrated and upset. Please please help

They gave the option to subscribe to newsletter to get 10% off first order yet when you put details in you don't get the email to get the 10% off. Even checked spam folder and signed up for an account thinking that would help, got the email straight away for that but still nothing recieved for the discount. So they have basically got my data and I got nothing. Won't be ordering now, I don't have time to wait for this email that will probably never come. Please remove my account and all data you collected.

I order 4 sets of onsies from matalan, they were supplied by this joke of a company, evri failed to deliver, matalan refunded their part of the order with 2 days, these jokers im still waiting for my £65 12 days later!

was unsure of what the bags would be like and the size I was very impressed I ordered the small but it is a lovely size and the pictures are really nice. I would order again and would recommed to anybody to purchase I am so pleased with them and I hope my grandaugters are at christmas.

Exactly what I wanted. Speedy delivery. Better than expected.

I ordered what I thought was the same onesie that I bought last year, but a size up. However, when it arrived, the quality was nothing like what we got last year. The last one is beautiful fluffy fleece, well made and arrived nicely packaged. What we received today was of terrible quality. Im deeply disappointed. I can only assume they’ve changed suppliers. The quality of the product is comparable to something I’d expect from a low-cost, expedited overseas seller—not from a reputable and significantly higher-priced brand like Vanilla Underground. I will have to send it back because the fabric is horribly cheap and it is even stained. So so disappointed because my previous orders with Vanilla Underground were brilliant.

Diabolical company. Avoid at all costs. I have no idea how this company has products in high street stores and online websites. I have ordered numerous products from this company from different stores online and every time there has been a major issue. I had ordered an item that didn't even get delivered, i don't know what kind of couriers they use but they must be braindead. I have then spent over £200 on products online, items fully paid including shipping, have confirmation items are ordered and set to be shipped to then get an email to say they've canceled some items without an explanation, find out from Matalan they couldn't ship at item because they couldn't find it in the warehouse (why are you advertising them as available then when you know you don't have them in the warehouse?) I smell a scam...
I then have further items pending that state they may not be available but will confirm closer to the delivery date (considering delivery is due on Wednesday 26th November) Absolutely useless. Not to mention i can't cancel items because they're saying i have to wait for it to be delivered first. I shall refuse delivery and NEVER use this company again. Incompetence at its finest. Avoid.

Great company great choices the store stocks different items and thinks outside the box great prices kept in the loop item sent well packaged and fast delivery you can't ask for better than that huge 10/10

Lovely quality, fast delivery. Will be buying from Vanilla Underground again.

Ordered a Foo Fighters hoodie and the print was all smudged and there was glue all around the print from the transfer, such poor quality and so disappointed after reading good reviews. The return process was straight forward.

Never used before so was a bit skeptical, anyways completely satisfied order was delivered very quickly and love it so would recommend and be happy to use again 🙂

Prompt delivery of a good reasonably priced item of clothing

The item we ordered arrived on time and it is exactly what we wanted

The product is great value for money. Also, when the courier failed to deliver the parcel, this company resolved my problem by immediately sending a replacement. 5☆ service

While my order still hasn’t been delivered as it’s being delivered from Evri all I would advise to people is that be mindful when ordering something and expecting it to be delivered on a certain day as we all know what evri is like, evri was supposed to delivered on Thursday afternoon which then going pushed to Thursday evening then it didn’t turn up and from then I haven’t heard anything about my parcel only that evri has my parcel and being processed again which was Friday morning and well today’s Saturday and i still haven’t had an update
So just be mindful

Ordered a paw patrol hoodie for my sons 3rd birthday present after being washed once the colour has faded, real shame as he had found lots of items he liked on your page but won’t be buying anymore items, thought it would have been better quality.

My mom ordered my Christmas present from Vanilla Underground and they used the ever unreliable EVRI to deliver it…. EVRI didn’t bother to find her address and delivered the package to a building a 5 minute walk away from her building, and they showed a photo of it left outside on the street! We contacted Vanilla multiple times about this and Vanilla are refusing to refund or even understand that (with proof) the package was delivered to A TOTALLY DIFFERENT ADDRESS THAN WHAT WAS ON THE PACKAGE… we went to the persons address that EVRI left it at and the package was gone. we have sent proof of the address pin pointed on the EVRI tracking number map compared to where the address on the package is, given proof from EVRI themselves, Vanilla still refuse to resolve. It’s like a robot is reading the emails not an actual human. So now I am without a Christmas present and we also had our money stolen because of a careless EVRI delivery person + Vanilla’s unprofessionalism. Expect an open Paypal case incoming! I also am a regular customer of Vanilla myself and will no longer be purchasing from them ever again for the stress of this situation

My daughter saved for a Pusheen sweater. Wanted to ensure we bought from a licensed retailer. Sadly the sweater screenprint cracked within a few washes. Poor quality, perhaps print curing issue. Contacted the customer service and they could not care less. No solution offered.