Privatefleet Reviews 

The first contact, vehicle search and loan process was very smooth, responsive and professional-and I have recommended your services to others on that basis.
However I was disappointed with the number of providers I then had to manage to register the car, arrange delivery and then pick up of the trade in. I understood that would all be taken care of by Private Fleet. I now know others who have experienced similar frustrations.

A very good price was arranged for my new vehicle and trade in. As I live near the QLD border, it took a few weeks for my new SUV to be delivered from Sydney and many weeks for my trade to be collected from my home. Very happy with the new SUV.

This is my second purchase through Private Fleet in particular Terry & Mel who always gave upfront & honest advice whilst assisting my purchase. Thoroughly recommend.

The Private Fleet team were great and very responsive. The process overall was easy, which is why I have given 4 stars.
However, I would rate 2 stars for the lack of transparency regarding delivery. It was only once the negotiations were done that I was informed the Dealer was not prepared to deliver my new car to me / collect my trade-in. I had stressed how important transparency was when first speaking by phone to the Private Fleet Consultant and was reassured this offer was part of the Private Fleet service.
Private Fleet website states: ‘You will be kept up to date as to estimated delivery times and at your convenience, your new vehicle will be delivered to your door with a full tank of fuel.’
At no time was I advised before engaging Private Fleet that this offer was dependent on the Dealer's acceptance to do so as part of the negotiated sale price. At the end of the day, I begrudgingly accepted to pay an additional $330.00 to have the car delivered to me and my trade-in taken away. On delivery, I was further disappointed to find the tank was ¼ below full having not been topped up before arrival.

Great people to deal with..very helpful and a great experience

The staff were very helpful from selecting car, helping organise finance and organising delivery.i would happily recommend to family and friends etc
Many thanks

Great service, very professional and efficient.The purchase of my new vehicle was hassle free, no haggling with sales reps and the likes. They did it all and I got a great price. Will definitely be contacting them again to manage the purchase of my next purchase.

i accepted the proposal from Private Fleet. The delivery date was an ongoing issue which caused concern. Eventually I had to contact the Dealer supplier then the carrier to arrange delivery. Private Fleet did not return my enquiries about the delivery.
The car arrived without the "full tank of fuel" which at about $2.12 per litre would be (76 litres) $161. the tank had about 15 litres worth $33.90. gift cards were provided totalling $100 which did not cover the dealer oversight.
The vehicle handbook is very thick and covers several models and at times the handbook does not cover the items on my vehicle. Again this seems a dealer issue.
Private Fleet should take steps to ensure these items are more adequately dealt with and the product they are promoting, is properly presented when issued.

I got my dream car to the exact spec that i always wanted. I personal at Privatefleet where honest and backed up there words with actions.

instead of asking the customer how much would you like to pay for the new car they should go out and get the best price and than present the price to the customer( instead they put $1000 dollars on hold upfront before they do anything) in my case they took my trade in 5 weeks before the new car was ready for delivery. I was not paid for the trade in at that time ( i consented to this though) Ideally both transactions should have been on the same day There was also delays receiving the new car from original date mentioned. They did get the new car at the same price i was able to negotiate for myself, so overall no benefit to me regarding a big discount through private fleet. Next time i will buy my own car .

Sales person was excellent, mix ups with accounts ie requesting papers more than once,hold up with delivery, vehicle was 20ltrs short of a full tank, external part of vehicle was filthy however private fleet did supply a $100.00 voucher towards the cleaning.

Great staff to deal with were kept informed with progress of the deal answered questions promptly The vehicle was delivered on time very happy with the service from private fleet

Terry was very helpful and quick at finding my car. Melanie kept me informed from the time the order was placed until the delivery. Very helpful with addressing any concerns I had. The whole experience was hassle-free as this was the first time using a broker.

What they promise on the first day regarding the full tank but then no communications and fuel tank was half full.
Is gonna be really appreciated if they don't promised which cannot be delivered.

Terrible customer service. Anton was the first the blame his entire team for every mistake. If you are to use private fleet for anything, get EVERYTHING through email as they will talk the talk on the phone but not hold true to it.

Ive already answered one survey with my disappointment and that was never responded to, so im not going to do it again.
If you sincerely want to know what needs improving, give me a ring. The issues are simply too numerous

It's fantastic experience with your service, quick and fine, also saved some money. Thank you!

Sam Vasserman the agent I was allocated did a great job in sourcing me an excellent purchase price , but he was provided me with terrific customer service .He was contactable and when not was responsive in returning my enquiries. His manner was friendly and easy going , he was very knowledgable and he made me feel like he was doing everything he could to get me the best deal , not just earn a commission for his company . I was very happy with his performance .The support crew to the Sales team were also very efficient with their communications .