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Privatefleet Reviews 

565
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and dedicated agents for making the car-buying process entirely smooth, professional, and stress-free from start to finish. People also appreciate the exceptional support provided throughout the negotiation, successfully securing competitive pricing and significant financial savings on their new vehicles. Buyers consistently note how easy it is to communicate with the team and find the exact vehicle they desire without traditional dealership hassles. However, some customers also noted unexpected delays and communication gaps during the finalization of their contracts. A few reviewers experienced unfulfilled promises regarding fuel tanks or encountered frustrating issues regarding trade-in vehicle arrangements and follow-up support.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely professional, helpful,... See more

Staff

Clients share positive opinions on staff, frequently praising team members for their professionalism,... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and sharp deals... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings ranging from great satisfaction to... See more

Customer service

Users describe positive interactions with customer service, noting that queries are handled professionally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used your service a few times. experience was good. disappointe that salesman whoiniated the sale, i was told had left the compny, so I was left in "limbo" through the finalisation of the serv... See more

Company replied

Rated 5 out of 5 stars

The team member who assisted us was great. No high pressure , just gave the info and advice we needed and was patient and professional to wait until we were able to give a decision to purchase. Was hi... See more

Company replied

Rated 5 out of 5 stars

Private Fleet were super efficient and professional in the manner they analysed and quantified my requirements and then translated that into a super deal/offer the very same day. Saved me thousands... See more

Company replied

Rated 5 out of 5 stars

I found the patience shown by Chris and the team was greatly appreciated. When the time came to chase a deal. The professionalism shown, communication and a deal set up with chosen accessories includ... See more


Company details

  1. #2 of 3 best companies in Auto Market
  2. #3 of 3 best companies in Auto Broker
  3. #3 of 4 best companies in Car Dealer
  4. #19 of 20 best companies in Car Finance and Loan Company

Written by the company

Since 1999, Australia's leading automotive broker. 4.8* on Trustpilot for verified purchasers (excludes competitors and buyers who change their mind and cancel after signing the contract). Price-match guarantee.

Price-Match Guarantee

Never pay too much

We are confident that through our buying power and dealer connections, we can obtain a cheaper price than you can yourself. If by the remote chance, after ordering to happen across a better deal (same car, delivery conditions etc), then let us know and we'll happily match that price.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

565 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.3

All reviews

(565)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service

I was impressed by the ease of communication at almost every stage of my car purchase. From my initial call until I took delivery, any questions were easily addressed with a phone call.

5 August 2026
Rated 5 out of 5 stars

I rang Private Fleet to get a price on…

I rang Private Fleet to get a price on a new Ford Ranger V6 Wildtrak after approaching another main dealer on the coast who had one that I liked for $74.500 which was a very competitive price but it had been sold, when I asked if they could supply me with a similar model for the same price they weren’t very helpful, Private fleet sourced one for me within 24 hrs , the exact same model and colour I was looking for , then after getting me the Ute for exactly the same price they said give me an hour to ring a few more and then came back with a price that was $1500 less and with 5 free services. I was extremely impressed with how much money they’d saved me just by playing one dealership against another , I’d definitely recommend them to anyone looking for a vehicle

28 July 2026
Rated 3 out of 5 stars

New vehicle good, trade-in disappointing

Service provided for purchase of new vehicle was very good. Response to queries was provided professionally. However for the trade-in vehicle, I was disappointed in receiving toll notices for the amount of $59.42 when I deposited my vehicle at a dealership as requested and then it was subsequently driven to a new destination when I no longer had possession of the vehicle.

30 June 2026
Rated 5 out of 5 stars

I found the patience shown by Chris and…

I found the patience shown by Chris and the team was greatly appreciated. When the time came to chase a deal. The professionalism shown, communication and a deal set up with chosen accessories included in the price made it worth wile.
Overall if I purchased without Private Fleet in Tasmania I would have paid around $4k more AFTER I flew to Melbourne business class and hotel accomodation at the Crowne Plaza and the Spirit of Tasmania Ferry and registration costs was well worth the efforts by Private Fleet to seal the deal.

1 July 2026
Rated 5 out of 5 stars

very satisfied

Any questions, just a phone call away. Call responded promptly.
obtained a good price and an excellant trade-in value

29 June 2026
Rated 5 out of 5 stars

I w as kept in the loop from start

I w as kept in the loop from start to finish. All my questions were. Answered promptly with patience as this was

a new experience in car purchase for me I could not have been happier with the outcome

2 July 2026
Rated 5 out of 5 stars

Purchasing a new car.

This was the first time that I had used Private Fleet. I knew the car that I wanted to purchase and I also wanted to get the best possible price for my trade in. Private Fleet were able to find a dealer that met my expectations. I’m very happy with my brand new car, happy with the trade in figure and happy with the wonderful all round service from private Fleet. I would have no hesitation in recommending them to anyone looking to buy a new car. Thank you Private Fleet for all of your assistance.

8 July 2026
Rated 5 out of 5 stars

Supplied the vehicle I was after at a…

Supplied the vehicle I was after at a very good price

30 June 2026
Privatefleet logo

Reply from Privatefleet

Thank you for your 5-star review!

We're pleased we could source the vehicle you were looking for and secure it at a great price. Thank you for choosing Private Fleet, and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, streamlined and easy to navigate. Dev was amazingly professional and efficient with impeccable communication throughout the process. Thank you

1 July 2026
Privatefleet logo

Reply from Privatefleet

Thank you for your fantastic review!

It's great to hear you found the process streamlined and easy from start to finish. We'll be sure to pass your kind words on to Dev. Thank you for recognising his professionalism, efficiency and communication throughout the process.

Thank you for choosing Private Fleet, and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Sabine was excellent to work with.

Sabine was excellent to work with, she did all the leg work and made things super easy. Many thanks Sabine.

30 June 2026
Privatefleet logo

Reply from Privatefleet

Thank you for your wonderful review!

We're so pleased to hear Sabine made the process easy and took the hard work out of finding the right vehicle for you. We'll be sure to pass your kind words on to her.

Thank you for choosing Private Fleet, and we hope you enjoy your new vehicle.

Rated 5 out of 5 stars

Great experience!

Great experience. Helpful, fast and persistent.

30 June 2026
Privatefleet logo

Reply from Privatefleet

Thank you for your fantastic review!

It's great to hear you had such a positive experience. Providing helpful, responsive and dedicated service is exactly what we strive for, so we're pleased we could make the process easy for you.

Thank you for choosing Private Fleet, and we hope you enjoy your new vehicle.

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