Fingo by Automotive Lease Packaging Reviews 

1,609
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 265 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff members for being exceptionally friendly, approachable, and extremely professional when guiding them through every single step of the journey. Consumers mention that the helpful team makes complex procedures feel completely straightforward, comfortable, and very easy to manage from start to finish. People also deeply appreciate the prompt responses and clear, transparent communication, which make the entire process remarkably smooth, reliable, and stress-free. Reviewers often state that consultants go well above and beyond to answer every question thoroughly and ensure a wonderfully quick turnaround time for everyone.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

People report positive experiences with service, highlighting the quick, polite, and professional approach of... See more

Customer service

Consumers find customer service to be exceptionally positive, reporting a smooth and supportive experience... See more

User experience

Customers report a high level of satisfaction and delight with the overall user experience, describing the... See more

Response time

Reviewers mention positive feedback about response time, highlighting constant communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Fingo, especially Julie. The whole team are amazing to deal with and make the process very easy. Julie went the extra mile and left me with such confidence that everything... See more

Company replied

Rated 5 out of 5 stars

I absolutely love the work Fingo has done for me. Julie was fantastic to deal with, friendly, responsive, and extremely helpful from start to finish. I compared quotes from three lease providers and... See more

Company replied

Rated 5 out of 5 stars

From the first encounter with Wes at Fingo his genuine professional behaviour and service was number one. He made me feel completely comfortable in asking questions and he was always on the... See more

Company replied

Rated 5 out of 5 stars

Absolutely great experience partnering with Fingo on securing my brand new Mazda via novated lease. Shout out to Dan H. and Alistair R, for covering the process through and through with me, from quota... See more

Company replied


Company details

  1. #2 of 20 best companies in Car Finance and Loan Company
  2. #1 of 4 best companies in Car Dealer
  3. #2 of 23 best companies in Finance Broker
  4. #1 of 3 best companies in Leasing Service
  5. #1 of 2 best companies in Used Car Dealer

About Fingo by Automotive Lease Packaging

Written by the company

fingo


fingo

At Fingo , we provides a wide range of innovative and competitive finance solutions tailored exclusively to your situation.

Our finance team have a wealth of industry knowledge and provide a level of service unparalleled in the industry.

Click on the links below or call us on 1300 134 646 now and experience our class leading services.


Novated Lease
Personal Finance
Business Finance
Car Broker
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Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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5.0

All reviews

(1,609)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful consultant

Dina was a great help from the beginning. She was always prompt in replying to any of my queries and made the whole process go smoothly.

4 September 2026
Rated 5 out of 5 stars

I would like to sincerely commend Adina…

I would like to sincerely commend Adina Basserabie for her exemplary service and outstanding professionalism in managing my novated lease.

Throughout the entire process, Adina has consistently demonstrated a high level of professionalism, responsiveness, and attention to detail. She has been extremely flexible in accommodating my requirements and has always taken the time to explain things clearly, ensuring that I felt informed and supported at every stage.

What particularly stands out is her willingness to go above and beyond to assist, her prompt communication, and her genuine commitment to delivering an excellent customer experience. Managing a novated lease can involve a number of moving parts, but Adina has made the process straightforward, seamless, and stress-free.

Her dedication and customer-focused approach are a real credit to her and the organisation. I would have no hesitation in recommending Adina to anyone looking for knowledgeable, professional, and exceptional service.

Thank you, Adina, for your outstanding support and for making my novated lease experience such a positive one.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Phil Sheen and Fingo

From first contact all the way through to support was first class. I'd like to particularly thank Phil Sheen who continues to assist me with the lease package. Phil goes above and beyond what is expected.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Raja, Michelle and Fingo Fleet!

Excellent service from Raja, Michelle and Fingo Fleet!

I recently arranged my Tesla through Fingo Fleet on a novated lease, and I couldn't be happier with the experience.

Raja was exceptional throughout the whole process — very knowledgeable, informative and always available whenever I had questions. He explained everything clearly and made what could have been a complicated process feel simple and straightforward.

Michelle was also fantastic and provided great support throughout the process. From the initial enquiry to the final delivery of my Tesla, the team made sure everything went smoothly.

I would highly recommend Raja, Michelle and Fingo Fleet to anyone looking for a novated lease. Excellent customer service and a genuinely smooth experience from start to finish.

Thank you, Raja and Michelle, for all your help!

26 August 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

What a fantastic review, Rav. Thank you for sharing your experience. It’s great to hear Raja and Michelle kept everything clear, responsive and well organised from your first enquiry right through to the delivery of your Tesla. We’ll be sure to pass your kind words on to both of them. We’re delighted Fingo could make arranging your EV novated lease feel simple and straightforward.

Rated 5 out of 5 stars

Great service

Veronica and her team have been a pleasure to deal with. They have transparent and prompt in followup, and providing all the required information. The pricing could have been more competitive when compared to other providers but overall good service.

1 September 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thanks for taking the time to leave such balanced feedback, Sidharth. We’re pleased Veronica and the team provided the transparency, prompt follow-up and information you needed throughout the process. We also appreciate your comments around pricing and will take that feedback on board. Thank you for choosing Fingo for your novated leasing needs.

Rated 5 out of 5 stars

Huge thanks to Nick for truly…

Huge thanks to Nick for truly outstanding support. He was incredibly responsive and very proactive with communicating with the dealer. Even though dealership delays meant waiting months for delivery, Nick pushed through, escalated to the right team, and made sure things got done. Couldn't have asked for a better experience!

31 July 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Nick will be very happy to hear this, Abigail. Dealership delays can be frustrating, so it’s wonderful to know his proactive communication, follow-ups and willingness to escalate helped keep things moving for you. Thank you for recognising the extra effort he put in. We’re glad Fingo could support you throughout the novated lease process.

Rated 5 out of 5 stars

Veronica was amazing!

Veronica was amazing - terrific customer service. Managed me through the process magnificently, even wrangling the dealer for me! Great communication throughout, and post settlement too. Thanks Fingo team!

24 August 2026
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Reply from Fingo by Automotive Lease Packaging

We love hearing this, Chris. It sounds like Veronica went above and beyond to keep everything moving, including chasing the dealer when needed. Great communication shouldn’t stop once the paperwork is complete, so we’re especially pleased you felt supported after settlement as well. Thanks for trusting Fingo with your novated leasing journey.

Rated 5 out of 5 stars

Our experience with Fingo was…

Our experience with Fingo was fantastic, Daniel and Alistair were extremely helpful and supportive, given it was our first time buying a new car and our first experience with novated lease, they were very helpful in answering all our questions and supporting us throughout the whole process.

30 August 2026
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Reply from Fingo by Automotive Lease Packaging

Thanks, David. Buying a new car for the first time while also learning about novated leasing can bring plenty of questions, so we’re really pleased Daniel and Alistair made you feel supported throughout. It’s great to know they took the time to explain things clearly and help make the experience an enjoyable one. We hope your first novated lease serves you well.

Rated 5 out of 5 stars

The service was exceptional and they…

The service was exceptional and they were all very knowledgable.

25 August 2026
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Reply from Fingo by Automotive Lease Packaging

We really appreciate the five-star feedback, Hamish. It’s great to hear you found the team knowledgeable and the service exceptional. Providing clear guidance and making getting a novated lease as easy as possible is exactly what we aim to do.

Rated 5 out of 5 stars

Great for a one-person company

As a solopreneur, I knew I wanted to find a leasing company that would work with me personally and patiently. Nick and the team at Fingo were continuously responsive and communicative. No question was too small and I am very grateful for all of their support. Thank you!

1 August 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you for such thoughtful feedback. Having someone who listens, responds patiently and takes every question seriously can make a big difference, especially when you’re running a business on your own. We’re pleased Nick and the team gave you the personal support you were looking for. Thanks for choosing Fingo to guide you through your novated leasing options.

Rated 5 out of 5 stars

Veronica Burrows and the team at Fingo…

Veronica Burrows and the team at Fingo were very helpful, knowledgeable and made the process easy!

26 August 2026
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Reply from Fingo by Automotive Lease Packaging

Thanks, Steve. We’re really glad Veronica and the Fingo team could make the process feel easy while giving you the information and support you needed along the way. We’ll make sure your feedback reaches Veronica. Helping customers understand how a novated lease works without unnecessary complexity is something we take seriously.

Rated 5 out of 5 stars

The whole experience was great

The whole experience was wonderfully easy. Rob was brilliant, from the initial phone call, quotes and options to driving away in a great new car.

20 August 2026
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Reply from Fingo by Automotive Lease Packaging

Great to hear, Mike! From that first conversation through the quotes, different options and finally driving away in your new car, it sounds like Rob helped make the whole experience refreshingly simple. We’ll be sure to pass on your feedback. Thanks for choosing Fingo for your novated lease.

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Dina from Fingo for my novated lease. She was very helpful, professional and easy to deal with throughout the whole process.

Dina took the time to explain the lease, payments and the overall process clearly and was always happy to answer my questions. She kept me updated and made the process of setting up the novated lease much easier than I expected.

I really appreciated her responsiveness and willingness to help whenever I needed clarification. The whole experience was smooth and straightforward.

Highly recommend Dina and Fingo to anyone considering a novated lease.

23 July 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Thank you for the detailed review, Yasar. It’s fantastic to hear Dina took the time to walk you through the lease, payments and each stage of the process rather than leaving you with unanswered questions. Her responsiveness and clear communication are exactly what we want customers to experience. We’re pleased she made getting a novated lease much easier than you expected.

Rated 5 out of 5 stars

This is our first time leasing a…

This is our first time leasing a vehicle, our consultant Gehan has been fantastic. He guided us through the process, listened to what we wanted and delivered on what he said he would. What was impressive was the constant communication throughout the exchange . Nic from the car purchasing team got us a great price on our Sorento and we are extremely happy. We definitely recommend Fingo should anyone need assistance.

14 April 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Hayden, thank you for sharing your review with us.

We are delighted to hear that your first experience leasing a vehicle was such a success. Knowing that Gehan listened closely to your needs, delivered constant communication, and that Nic secured a great price on your Kia Sorento is wonderful feedback.

Thank you for your high recommendation and for trusting Fingo with your novated lease journey. We look forward to assisting you with any future car finance needs. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Wes and Alistair have been super helpful

Wes and Alistair have been super helpful in getting me set up with my novated lease and new car!!
Very attentive and answered all my questions quickly.

26 August 2026
Unprompted review
Fingo by Automotive Lease Packaging logo

Reply from Fingo by Automotive Lease Packaging

Hi Mercedes, thank you for sharing your review with us.

We are delighted to hear that Wes and Alistair were super helpful and attentive in getting you set up with your new car. Providing quick, thorough answers to all your questions is what we aim for on every journey.

Thank you for choosing Fingo to guide you through your novated lease setup. We look forward to supporting you with any future car finance needs. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Fingo...Excellence in Service, Value and Price!

I absolutely love the work Fingo has done for me. Julie was fantastic to deal with, friendly, responsive, and extremely helpful from start to finish. I compared quotes from three lease providers and Fingo came out on top with the best pricing and overall value.

The combination of competitive pricing and genuine customer care made the decision easy. A big thank you to Julie and the team for delivering such a positive experience. Highly recommended!

26 August 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Murray, thank you for sharing your review with us.

We are delighted to hear that Fingo stood out for value, price, and overall service when comparing quotes. Knowing that Julie was friendly, responsive, and genuine from start to finish makes us very proud.

Thank you for your high recommendation and for choosing Fingo for your novated leasing journey. We look forward to supporting you with any future car finance needs. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Had a great experience with Fingo

Had a great experience with Fingo, especially Julie. The whole team are amazing to deal with and make the process very easy. Julie went the extra mile and left me with such confidence that everything was in good hands. Super professional, friendly and extremely competent team.

16 June 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Josh, thank you for sharing your review with us.

We are delighted to hear about your great experience with Julie and the team. Leaving you with complete confidence that everything was in good hands is exactly the level of professional service we strive to deliver.

Thank you for your review and for trusting Fingo with your novated lease arrangement. We look forward to assisting you with any future car finance needs. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

From the first encounter with Wes at…

From the first encounter with Wes at Fingo his genuine professional behaviour and service was number one. He made me feel completely comfortable in asking questions and he was always on the ball with following up. I would absolutely recommend Fingo and especially Wes. I want to personally thank him for all his help with my novared lease and purchase. Thanks Wes

25 August 2026
Unprompted review
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Reply from Fingo by Automotive Lease Packaging

Hi Mehm, thank you for sharing your review with us.

We are delighted to hear that Wes provided top-tier professional service from your very first encounter. Making you feel comfortable to ask questions while staying on the ball with follow-ups is standard practice for Wes and our team.

Thank you for your personal recommendation and for choosing Fingo for your novated lease and purchase. We look forward to supporting you with any future car finance needs. Kind regards, The Fingo Team.

Rated 5 out of 5 stars

Awesome customer service and attention to detail

Very detailed information provided throughout the process.
Veronica was very helpful and she made sure I understand all the steps involved. My novated lease was settled in no time.
She was just a phone call away for all my queries. 10/10 service!

25 August 2026
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Reply from Fingo by Automotive Lease Packaging

Hi Vidhi, thank you for sharing your review with us.

We are delighted to hear that Veronica delivered 10/10 service and was always just a phone call away. Ensuring you understood every step so your agreement could be settled in no time is central to how we work.

Thank you for your feedback and for choosing Fingo for your novated lease settlement. We look forward to supporting you with any future car finance needs. Kind regards, The Fingo Team.

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