Good quick service , booking was straight forward. Delivery was quick and as advertised. How ever how to pack a heavy parcel was confusing especially as ours was an awkward shape. Small print is i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pain free to book with my chosen courier, on this occasion Parcel Force. Very easy, reasonably priced, and was able to add insurance to the value of the goods. At an additional cost of course, but... See more
Company replied
After carelessly leaving a small bag with many personal belongings (car keys iphone credit etc) on a boat in France, the boat sent it to head office in Basel. The bag then spent 12 days in a post off... See more
Company replied
my first time sending a box to australia when the delivery driver picked it up he asked for a invoice which i said dosent say nothing about printing a invoice and giving you but he took it anyway a... See more
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Company details
Written by the company
Parcelhero makes sending parcels and documents simple and affordable, whether you're shipping across the UK or to over 220 international destinations. We compare prices from leading couriers like DHL, UPS, and FedEx to bring you the best deals in seconds. With door-to-door tracking, £50 free cover, and express or economy delivery options, we take the hassle out of shipping. Perfect for both businesses and individuals. Book online 24/7 and save up to 60% on every shipment.
ParcelHero Details
Written by the company
- Heroic Customer Service & Care
- At ParcelHero we absolutely love what we do, and we always go beyond the call of duty to help our customers. In fact, we are renowned for going that extra mile and our customer service is simply heroic! Not only does ParcelHero track your parcels for you - we also help resolve any delays in transit on your behalf. ParcelHero staff are always courteous, polite and ready to assist you.
- Competitive Prices & Fast Transit Times
- ParcelHero provides industry beating prices and fast transit times to 220 countries worldwide.
- A delivery service you will LOVE!
- ParcelHero offers a worldwide parcel delivery service that you can trust and rely on. We take pride in our services, and we love looking after our customers and their parcels. It's that simple!
Contact info
PO Box 658 , TW8 1BS, Brentford, United Kingdom
- info@parcelhero.com
- www.parcelhero.com
3.5
Average
26K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would have gave 5 stars if I was sent…
I would have gave 5 stars if I was sent confirmation of my pick up, apart from that, overall good job
16 July 2026
TERRIBLE SERVICE AND A TOTAL CON!!!!
Shocking service right from the beginning. Parcel was delivered 4 days later than originally quoted. Tried contacting which in itself was a nightmare, to then be told it was out of their hands and to read terms and conditions. 2 months later receives an invoice for extra charges due to dimensions. parcel was exactly the dimensions i paid for at booking. Cannot get through to speak to anyone and automated system goes round in circles. Impossible company to deal with. Awful service, save yourself all the grief and go straight to the courier, not the middle man. WOULD NEVER USE THEM AGAIN EVER
29 May 2026
Unprompted review
Wish I checked here first..
Wish I checked here first..
Just cost me £60 to return something.. and not once did it says I needed a printer. I pay and think it's all complete and it says I need to complete booking.. so I do that and it says 'Print documents'
I don't own a printer.. nor do I know anyone that owns a printer. So I have to cancel it.. and they charge you £5!
23 July 2026
Unprompted review
The system was easy to use
The system was easy to use , I got a good price for my parcel delivery and it was delivered on time. What more can you ask for?
15 July 2026
not recommended!
booked a parcel collection through this company with fedex, they never collected. i had to get the parcel back which cost me time and wasted fuel. i sent it with ups after, great service btw!
i paid £6.78 but they only refunded me .78p ripped me off £6 for what ?
DONT USE THIS COMPANY, I NEVER WILL AGAIN! SPREAD THE WORD!
i may have lost £6 for no reason but you will lose more through this! congrats...
14 July 2026
Unprompted review
DO NOT USE
DO NOT USE
I posted a dyson air wrap with insurance and they lost it. I am trying to claim the insurance but they are asking for single documents one at a time. Now I sent them all they want them all in JPEG. Then they want proof of invoice to my bank account. Then a photo of my card ending in those numbers. Then invoice. Then initial invoice. All separate the service is SHOCKING and they are taking the piss.
31 January 2026
Unprompted review
Very prompt collection,& the most…
Very prompt collection,& the most lovely delivery driver-helpful, cheerful, & English speaking!
22 July 2026
Reply from Parcelhero.com
Hi Chatley,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Reply from Parcelhero.com
Hi,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
terrible did nt arrive tutter PNTS SERVICE DONT DO IT o collect and…
terrible did nt arrive to collect and then it took five days for the others yo u did collect, so am out of pocket for two collection you never got and then another £80 for them to be resent and £450 to have acquirer send direct,,,not f in happy at all useless will never ever come back , bet you also don't give a ,,,, and don't come back to me on this,,,poor service had to date now a 80 delivers sent Royal Mail and now dx...you really lost out
14 July 2026
Reply from Parcelhero.com
Dear Richard,
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We greatly appreciate the time you've taken to provide us with feedback about your booking. Below is our link to contact us via our support pages, we also have live chat
https://www.parcelhero.com/en-gb/about-us/contact-us
Rest assured we take customer satisfaction seriously and are continually working on ways we can improve.
Kind Regards,
Jane
The ParcelHero® Team
WARNING - DO NOT USE PARCEL HERO
WARNING: DO NOT USE PARCEL HERO. I tried to send a parcel. Paid the money and then never got a label, code or tracking number. The online support will absolutely not do anything without a tracking number so you have to try and raise a support ticket. Good luck with that. You get an email that has a link in it that takes you back to where you started. I wasted an hour going round in circles. My Advice: Use parcel hero to help choose but do, then go direct to your chosen parcel company website. DO NOT WASTE YOUR TIME WITH PARCEL HERO. I am still waiting to get my money back. Crooks.
22 July 2026
Unprompted review
Glad I chose Parcel Hero
Easy to find the best option and great to have a quickly accessible, updated tracking service
22 July 2026
Reply from Parcelhero.com
Hi Hazel,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Really smooth pick up and delivery very…
Really smooth pick up and delivery very polite and friendly excellent service
22 July 2026
Reply from Parcelhero.com
Hi Vikki,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
Reply from Parcelhero.com
Hi,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
Super easy to use
Super easy to use - one thing to consider is a further document will be need to be drawn up to pass through customs but I got AI to create a non sales invoice and it worked successfully.
15 July 2026
Reply from Parcelhero.com
Hi,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
Fantastic experience with this company…
Fantastic experience with this company and so fast and reasonably priced, we will definitely recommend you and use your services again for sure.
22 July 2026
Reply from Parcelhero.com
Hi,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
The parcel was delivered to BD within 2…
The parcel was delivered to BD within 2 weeks. It was quicker than expected. The driver collected the parcel on time; they were polite. Also, it was very straightforward to book online.
15 July 2026
Reply from Parcelhero.com
Hi,
Thank you for taking the time to leave us a review. We are happy to know that you've had a positive experience and we're thrilled to receive such great feedback. We hope to have you back soon.
Kind regards,
Jane
The ParcelHero® Team
As Easy As It Gets
The whole procedure was very easy which was especially refreshing as the parcels were being delivered to Sweden from the UK, and the goods arrived in perfect condition
21 July 2026
Reply from Parcelhero.com
Hi Richard,
We're happy to see you had a 5* star experience with ParcelHero®. Thank you for being our customer and taking time to rate us.
Thank you
Jane
The ParcelHero® Team
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