KPN Reviews 

1. Prices are more for all products
2. Price variations everyday. They have designed software only to update when the prices increase but it remains when prices go down in open market
3. They offer a useless milk coupen and charges 100 for 30 days coupen. You need to buy min Rs.125 to claim Rs 24 worth KPN milk or cash discount when milk is not available.
For Rs.125, when you ask for 5 pkts of 500ml, they discourage and restrict 2 to 3 pkt only. So you need to buy Rs.50 some other product forcefully.

In short, KPN shopping is BS.

Absolute scam! Avoid at all costs!

I’ve been trying to get them to fix my broken phone number for days. Every time I called at first, they assured me everything was paid and that it would be fixed within a few days. Now, after calling again, they are suddenly demanding money even though my phone is still not working! They haven't fixed anything and are just trying to extort more cash. Total frauds and scammers. I am taking this to court!

A very good Company, if you give it a positive possibility

Today, I had a very good experience, with the Costumerservice of Kpn.com, in the Netherlands

Through my own doing, I had a Problem with my mobile Connection, of a Iphone.

Two Costumerservice Agents, did everything, to take care of my problem, and the solution was simple, but it took 30 minutes of Time to get the problem solved.

They stayed proffesional, while I was not, it was a very cosy conversation.

Short en Simple, there is a lot of Critics about this Company, but If you are Friendly, they absolutely are too.

Greetz,
Linda

Ridiculously careless people and rude people. They charged me 60 euros for NOTHING. I bought inflight wifi. I put my phone on flight mode. YET I was charged 60 euros and customer service was extremely rude.

Over priced and no value for anything. Even for small changes have to pay so much amount. Such a money grab. Finally changing my service to other providers.

I contacted KPN via the app on my phone, I couldn't find information on the TV app available for Apple TV. I was informed there is no app, and there will be no app. Moreover, this is not a KPN problem, but an Apple TV problem. But I pay my TV subscription with KPN not with Apple TV, Apple TV provides the services I pay for already. The customer service person closed the call unexpectantly.

Koray was extremely helpful and he helped me sort out many problems!

We were moving from the Netherlands by the end of June. We notified KPN in advance to cancel our Internet subscription. Nothing happened. When we deregistered from gemeente, we again made this deregistration. Again no feedback from KPN. We returned the router. Now, 3 weeks later, still nothing from KPN, but they regularly charge the money. We did the 3rd cancellation and complain - and somehow now some bot answered that in a month they will cancel it. They charge us for non-existing service and their malfunctioning processes. This is unfair business practice. Shame on you, KPN!

Feell happiness

KPN has recently become active on Trustpilot.

Unfortunately, 95% of their replies so far is copy-pasted 'hope everything's fine now' when if they had read the actual complaint they'd understand it probably isn't and that it comes across as ignorant and disrespectful. The other few are asked to fill out a contact form.

There's a 'replied to % of negative reviews' statistic that they're trying to boost. Anyone who comes here to read complaints will find them 'replied' to for show, but there's nothing but 'hope it's already solved' or 'contact us', not even a hint of them having read and understood the complaint.

Moved to the Netherlands, order wifi with kpn, have to wait 2 weeks for them to come, okey fine, cancles our subscription 2 days before without letting us know, have to call them, they say its because they camt actually deliver what was promised so we have do downgrade, sure fine, but we have to wait 2 more weeks. 2 weeks later turnes out they added TV without telling us, we ask them to remove it they say we have to do it during our "trial" and they cant so it now. Now we have the modem but they refuse to turn on the Internet for 6 more days, without telling us why. Horrible company.

Had a 200 Mbit internet subscription for 5 years and paid 61 euros a month for it. Found out today that a new subscription WITHOUT a discount with the same speed would cost me 45 euros. On my last invoice it said that they are going to raise my price with another 2 euros because on inflation. How about not making me pay 16/18 euros too much in the first place and offering me a better discount than a price that would still be more than a new 1Gbit connection without a discount? Tried to discuss with customer service and spoke with a nice young gentleman who agreed with the absurdity of it all. He told me that there are pre-calculations in place at all of these companies so they suck out every cent they legally can from unsuspecting customers. He couldn't help me further unfortunately. Apparently they aren't even afraid to lose customers anymore or get bad reviews. Consumentenbond, Ombudsman, Radar, you have a case to bite into! I'm going to Odido for now but I will look around for the next offer the day my contract ends with them too. We as consumers need to protect our own wallets from these legal 'scammers'. Check your contract and get a better offer elsewhere.

Terrible. I signed a contract for fiberglass in May, with start date of June 29th. Since then, I called them multiple times to ask for an appointment to connect it (they need to dig a hole to connect the cable), every time they promised me that they will do it before July, and that they will call me back with the appointment. It's July now, and I finally reached the scheduling department of KPN Netwerk. They explained they don't have capacity to connect me and if KPN promised it, they lied.

Where is this companys customer service? non existant.

Signing up is easy while canceling is a nightmare. KPN hides the cancellation button behind layers of dead ends, confusing menus, and broken web pages.

The price is premium. The service is not. The connection drops constantly. Signal strength stays low. You pay top-tier rates for a third-rate network.

I refused to call their hotline and fight a pushy retention agent. I forced myself to use their broken web interface instead. A modern company offers a single digital button to leave. KPN weaponizes poor user experience to trap your money.

They design the system to break your patience. Zero transparency. Zero reliability. Avoid them.

Signing up for KPN takes a few clicks, but trying to cancel your subscription is an absolute nightmare. They actively hide the cancellation options behind layers of confusing menus, dead ends, and unhelpful automated wizards. Navigating their website and the MijnKPN app to end a service is practically impossible by design.

To make matters worse, you pay a premium, super high price expecting top-tier, reliable service. Instead, the internet connection is highly unstable, frequently dropping out when you need it most, and the signal strength is consistently poor.

Will avoid them forever.

this company become a scam from a reliable supplier in years. I have used their internet and mobile services 7 years ago and had no major complaints. I stopped using their services due to a move. This year I tried their internet and mobile services again, both ended up with very bad experiences. Their mobile coverage is very bad and internet speed is not stable. When I tried to cancel my subscriptions within the first 2 weeks that I have right to cancel without and fines, their customer service tried everything they can to stop cancellation. Many times my call broke in the middle of the cancellation process; CS offered a lot of useless services to stop me cancelling; when I insist on cancelling they sid I have to pay for another month and wait for another month for the canellation (because their system force them to wait for the end of invoice period). In fact, after 1 month my subscriptions were not cancelled. When I called to check they said they don't see my request in their system and force me to pay penalty for cancellation. big big scam. don't recommend anybody to use their services.

I'd advise everyone to stay away from KPN. My experience with them has been nothing less than insane. From the first day.

It started with me having issues with my mobile internet. The issue was that it stopped working about 10 times a day. Most of the times the issue could be fixed by turning off and then on mobile data. This worked 9 out of 10 times. 1 out of the times I had to restart the phone.
I contacted KPN and they insisted that the issue was with my phone. So I bought a new phone. The issue wa not the phone.
I called KPN about once a month over 18 months and eventually I reached someone who was able to figure out that the issue was with some settings that should be set up automatically but weren't. So a very simple issue for got very expensive and time consuming for me due to KPN.

Over time I also realized that the subscription had big issues with receiving and making calls and sending and receiving messages. So I started a case with KPN on this topic to. Which has been both expensive and time consuming since I am not able to call KPN 90% of the time due to the issue. And KPN do not reach me when they try to call. They always just try and call once and then they give up.
I have asked them to call my Swedish number but they can't call abroad. I've also asked them to email me but that also seems hard and when they do it they use a no-reply email making it impossible for me to answer to their emails.

I decided to cancel my subscription with them since it's causing more issues than it's helping. And I have requested compensation for services not delivered. But this is also an insanely costly and time consuming process due to not having a phone I can call with.

So id advise everyone to not fall in the same trap I did and sign up with KPN.

Customer service non existent. Disgusting service and very expensive too. Will switch to another company this week.