Youfone Reviews 

I still have not received the instructions on bow to install the e-sim. Therefore I have not yet activated it. It's best if you ask your users for review affer they have actually used your service

My SIM card service stopped working four days ago for no apparent reason.
Contacting customer service simply confirmed that this company couldn’t care less: I was placed on hold multiple times without any prior warning, which felt like I was being disconnected each time. When I asked for clarification, I was given inconsistent responses, including claims such as “I asked you three times what phone you had and you never replied” and “So you don’t speak any English or Dutch now?” as if a manager was just passing by and needed to hear those remarks.
I am very disappointed with the service provided and will be sharing my feedback with others.

Faster, and easy

My experience with Youfone has been extremely disappointing.

I unexpectedly incurred high out-of-bundle mobile data charges. From the very beginning, I made it clear that I was not trying to avoid paying for the extra data I had used. I simply asked for a fair solution: charge me the price of the equivalent 1 GB data add-on that Youfone itself sells, since I would have purchased it immediately had I been able to do so. Instead, Youfone insisted on charging the much higher out-of-bundle rate and only offered a partial goodwill credit.

The customer service experience made the situation even worse. Most of my interactions resulted in generic, copy-and-paste responses that did not address my arguments. I experienced long response times, difficulties contacting support through multiple channels, and very little willingness to find a reasonable solution.

What I found most frustrating is that the difference between the cost of a data add-on and the out-of-bundle charges is enormous, even though they cover the same type of data usage. This pricing structure does not feel transparent or customer-friendly.

After many attempts to resolve the issue amicably, I decided to transfer my number to another provider.

What I expect from Youfone:

I am still willing to cancel my number port if Youfone agrees to recalculate the remaining out-of-bundle data charges to the price of the equivalent 1 GB data add-on that I would have purchased had I been able to do so at the time. I believe this is a fair and reasonable compromise. I am not asking for the charges to be waived entirely—only to be billed at the same rate Youfone itself offers for additional data. If Youfone is willing to resolve the matter on those terms, I would be happy to remain a customer.

They will make you psy bullshit invoices and the customer service is useless

my abbonament is €5/month. Now last month i paid €45. i understood that because i called hungarian phone numbers a few times. But this time i didn’t call no foreign phone number, and i got €107 bill saying i used internet out of my data. How? I didn’t have internet for 3 weeks. 30gb went down in 1 week when i only use it on the weekend when i drive to work, like 1 hour in total. I checked my invoice and it is €67. For what? They only give as much internet as much you subscribed for. why do i keep having so high extra costs? Scammer company. Pls if you want good for yourself, just stay very far from this company. Protect your money

Terrible service I ask esim and later send me email that i had wait for my SIM card in my address

The service is fast, reliable, affordable, and always provides excellent network coverage.

Subscription cancellation failed in their website, probably due to technical issues, but they still charged me for the extra month which I never used their platform.

the app is crap. could not install esim.

Much expensier than other branda in the end…

Bad provider, Very high prices.

I have used Youfone since 2015 and have always been very happy with their service.

Unresolved eSIM Activation Failure and Unacceptable Customer Service

I am writing to submit a formal complaint regarding the handling of my mobile subscription and the repeated failure to activate my eSIM.

For more than a week, I have been unable to use my business phone number because of repeated failures in your eSIM activation process and the unacceptable level of customer service I have received.

This is my business phone number, and being unreachable has had a direct impact on my business.

During this process, I experienced the following:

My eSIM request was repeatedly rejected because your system claimed that the IBAN used for the €0.01 verification payment did not match the IBAN used for my monthly payments.
I followed your instructions and updated my bank account details.
I received an official confirmation email from Youfone confirming that my new IBAN had been successfully updated.
Despite this, my eSIM request continued to be rejected with exactly the same error.
One of your representatives advised me to travel to a service location to obtain a physical SIM card as the fastest solution.
I spent approximately 1.5 hours travelling there, only to be told that they could not help me because the SIM could not be activated until Youfone completed the activation on your side. The entire trip was unnecessary and resulted directly from incorrect information provided by your customer service.
I contacted customer service again and received contradictory explanations from different representatives. One blamed my Revolut Business account, another suggested changing my bank account, and later I was told that because I had already attempted the process several times, it could no longer be completed.
Every representative gave different information, no one took ownership of the issue, and nobody was able to resolve it.

I have spent many hours trying to solve a problem that should have been straightforward. I have lost valuable working time, incurred unnecessary travel, experienced significant frustration, and have potentially missed business opportunities because my business number has been unavailable.

This level of service is completely unacceptable.

I expect Youfone to:

Resolve my eSIM activation immediately.
Provide a clear written explanation of what caused this issue.
Explain why I received contradictory information from multiple representatives.
Compensate me for the unnecessary time and travel caused by the incorrect advice provided by your customer service.
Confirm what measures Youfone will take to prevent similar situations from happening again.

I have retained emails, screenshots, payment confirmations, and records of my communications with your customer service, and I am prepared to provide them if necessary.

If this matter is not resolved promptly, I will escalate it by submitting a formal complaint to the relevant Dutch consumer authorities and, if necessary, pursue compensation through the appropriate legal channels.

I'm happy with the price of the package, the reviews are very good, I decided to check it out myself

Fair price and good quality

Very easy steps for portability