Youfone Reviews 

Service friendly atmosphere, clear explanation about the product

It would be great if you could have your app, website optionally with a English version, given the fact that there’s quite a population of expats living in the Netherlands. Thanks!

Yes youfone offer low internet bundel, but the CEO pollicy like to rip u off (special vulnerable people) when u pass the bundel limits. Youfone should standard protect people agains extraordinary cost but standard the don't. Example my bundle 18gb for €12 oke, but when pass the limit 500mb for €50 this total ripp off. Protect your clients don't rip them off.

Ceo activate data plafond always to protect your clients and don't surpise them with extraordinairy costs. This is in 2026 not acceptable and should not be company policy

I have been travelling alot and now i will write a honest opinion about the mobile data network speed of youfone and kpn. Honestly, its very slow compared to Asian Countries. On internet sites i read that for instance kpn has a fast mobile network compared to other parts of the world. Right now, i can only shale my head and honestly say that it cannot be more far from the truth. Tourist gamers whom play alot of games while on the road will complain how ridiculously slow the mobile data network is of kpn, youfone or any other dutch provider. It cannot even succesfully load a login screen, how prepostorous is that. The coverage is okay but the speed is seriously disappointing. Pls work on that and the providers should make a honest comparison with the rest of the world since the netherlands is truly losing when it comes to mobile data speed

Affordable, quick onboarding and nice campaign. Thanks youfone.

This company is totally cheating I activate 30 gb internet by 8 euro but they deducted 79,50 euro from my account and saying you used extra bundle but I swear I didn't used the extra bundle and I didn't activate the extra bundle and then saying ok pay 40 euro their service is very bad

I have to give 1 star to this company due to their customer service. My two year wifi contract got terminated abruptly and automatically due to changing apartments. I did not terminate it myself as I was going to be in between houses for a month. However, the new resident of my old apartment had taken a new wifi subscription, which lead my contract to be automatically terminated. I received an email from youfone saying that they had received my request for termination. The email did not inform anything about the consequences of this, and as I had not terminated it, I did not react to this on time as it was not relevant for me yet. The result was an invoice of 514 €. Already this is a bit questionable as I did not agree on the termination, and I thought they had made a mistake or something else had happened. I wasn't worried however, as their email was not correct so I thought there was some confusion that I could sort out when I knew my new address to where the wifi could be transferred to.

However, here comes the part that on top of this caused me to give youfone one star. I called the customer service asking about the invoice, and told about the invoice very politely and asked more information of what had happened. I had no idea then yet, why my contract had ended. The first employee took my information and put me on hold without saying anything about it and left me there for about 12-15 minutes. I was patiently waiting until I asked if she is still there. No response.

The next employee heard my story and said that she will forward me to someone else, as she is not the right person to help. Then the next person asked me to call her again because her PC was not working. I asked her how can I call her back if there is only one number for the customer service. After that she agreed to look into my case but only superficially as she said that she is unable to retrieve my data. After discussing with her, she said that she had to forward me further, but actually just put me on hold as I could still hear other people talking on the line further away. I tried to ask if someone was there, and received no response. The fourth time I called, someone actually finally listened and explained that nothing can be done and I have to pay the bill. Even though I was not happy about the solution, at least someone finally explained to me what had happened.

Network is good. But the customer service and ease of "upgrading" to a new abonnement needs some improvement.

I requested to transfer my existing mobile number from Lebara to Youfone more than five months ago. Instead of completing the number transfer, Youfone activated a completely different number that I never requested.

On 22 July 2026, I received written confirmation that the incorrect subscription would be cancelled by 31 July 2026 and that I would not receive an invoice. However, today my number transfer is still incomplete. My original number is still with Lebara, while my new Youfone SIM has still not been activated.

I have contacted customer service several times and have had to explain the same issue repeatedly. Every time I was promised that the problem would be resolved, but nothing has happened.

I expect Youfone to complete the number transfer immediately, activate my SIM, cancel the incorrect subscription, and confirm that I will not be charged for a service I never requested or received.

Until this is actually resolved, I cannot recommend Youfone.

I ordered a mobile phone subscription for my elderly dad who was not able to do it himself. As his caregiver, I put it in my name since I would be paying the bill and to keep things manageable for me. Unfortunately, four months later my father passed away due to an unfortunate accident, much quicker than we anticipated. I sent the certificate of death along with an explanation to Youfone customer service with the request to cancel the subscription (it cost €5 per month. Because it was in my name and not his they simply refused. I was offered to pay all remaining month PLUS AN ADDITIONAL €25 IN ADMIN FEES to close the account immediately. So empathy, understanding or simply acting like a decent human being is not part of their business. I will never do business with this company again. And neither will any of my friends or relatives.

The contract person was freindly and explained everything clearly.

Ja he is goed

You charged me for upgrading my plan when you promised there would be no charge. You also charged for MB overages when my main plan was broken and I was trying to find a way to work when I could not reach customer support. NOT OK to be charged 50 extra on a 5 month plan. Really upset

Great service! All works well.

The phone app is disgusting, they gave me a number and said that I could get a SIM card in the app, naturally it wasn't there I decided to wait a little and lo and behold, I received a letter saying that I had cancelled my subscription, although I hadn't touched anything.
When I contacted support, they told me they couldn't do anything and, for some reason, explained again how to delete the subscription. So
The experience was very sad.

For being a loyal client, your monthly fee increases.
Edit: thanks for checking, Henry. What i meant was the period between 2022 and 2024, where my contract was going up 50p every now and then excluding usage.

Quick, Cheap, Easy, Great follow ups and Adequate pricing!

The modem arrived and I had to wait until the day of the subscription to be able to use internet!
The day of the activation arrived and internet doesn’t work, I tried rebooting the modem nothing!
I have to wait till a technician comes to figure out why things aren’t working!
Awful

yes, good cs