Moved to the Netherlands, should never have gotten KPN.
Moved to the Netherlands, order wifi with kpn, have to wait 2 weeks for them to come, okey fine, cancles our subscription 2 days before without letting us know, have to call them, they say its because they camt actually deliver what was promised so we have do downgrade, sure fine, but we have to wait 2 more weeks. 2 weeks later turnes out they added TV without telling us, we ask them to remove it they say we have to do it during our "trial" and they cant so it now. Now we have the modem but they refuse to turn on the Internet for 6 more days, without telling us why. Horrible company.
Reply from KPN
Hello Simen! Thank you for ordering a subscription with KPN. Welcome! Sorry for a frustrating start after moving to a new country. Waiting for internet, then getting cancellations and extra services added without clear notice, makes it hard to trust the process.
You explain that the original order was cancelled, then a downgrade was needed, TV was added without agreement, and the internet still is not active even though you already have the modem. You also say you were not clearly told why you now need to wait six more days.
I would like very much to look into this for you. I have sent you a contact form by email. If you wish, you can fill it in, so I can contact you. Together we can look at your subscription.