Odido Reviews 

Parham was friendly and welcoming, answered all my questions and helped me in every way possible to make the best choice.

My data got stolen by your lacking security

I do not recommend Odido, I was a fool and signed a 2 year contract, now I am a hostage. I live in the Netherlands, Amsterdam, a developed country, but I cannot make Odido fix my internet, I am like a hot poptato between Gedion and Odido, for months I cannot even work online. Terrible-terrible customer service, I asked them to upgrade my plan but they refuse, they neither fix nor let me upgrade for better speed. When I told that I want to terminate the contract they told me that I have to pay for the next 15 months.

Salesperson was very helpful and informative. When asked to provide product and service alternatives, he did so swiftly and keeping us engaged for every step or option. Very nice experience.

I am sick and tired of the endless tsunami of SMS spam I get from Odido, offering me free MBs, free calls, free this and that. I never asked for this! And yes, they offer an option of opt-out and then you have to send ANOTHER message to REALLY opt-out and then they tell you it will take 2 f'íng WEEKS to get me of their spam list while it took them only MINUTES to add me to said list! Stop spamming me with your commercial shyte, you...! Annoying customers with your ad spam should be an opt-in, not an opt-out!

We signed up for an internet plan with Odido. Because the delivery driver was unable to find our rental property, we had to collect the router ourselves from the Odido store in Hoorn. When we arrived at home, we discovered that the router was damaged and did not work.

We then contacted Odido by phone and were told that a new delivery would be scheduled. However, the request was apparently never entered into their system. On the day the replacement was supposed to be delivered, I called Odido again and was told to go back to the store.

I therefore travelled to the Hoorn branch for a second time. Once there, the employee told me that I could not leave with a replacement router because the contract was in my partner’s name rather than mine. We were also told that we might have to pay the return and activation fees a second time.

After I expressed my anger and frustration, they eventually offered us a solution. However, we were still required to call Odido again to cancel the contract and obtain a QR code to return the damaged router.

We have still not received the QR code by email.

At this point, we are seriously questioning whether this is legitimate or some kind of scam. The service has been extremely poor, and these administrative restrictions are completely unreasonable. This entire issue could have been resolved directly in the store, yet we have been forced to make repeated phone calls and multiple trips without receiving a proper solution.

Its pure garbage, I broke my contract with them and one month before swaping they literally reduced my capacity, I am recording it as we speak to put a lawsuit against them for breaking the parameters of the contract.

I didn't wanted to extend was just looking into the price of the phone

On 24-25 June 2026, my Odido fiber internet was completely down for approximately 48 hours. A technician later confirmed that someone had removed my fiber cable from the correct port in the junction box / verdeelkast and plugged it into a different port!

This was not normal damage — it was a clear case of unauthorized access or incorrect handling of my connection.

The outage caused major inconvenience. Customer service and technical support were unable to resolve the root cause quickly or provide any meaningful assurance that this won’t happen again. The junction box appears vulnerable to this kind of interference, whether accidental or intentional.

I have escalated this through customer service and technical support but absolutely no clear answer or ownership. I expect:

1- Better physical security on the junction box
2- Clear preventive measures

Odido needs to take infrastructure security more seriously. 48 hours without internet is unacceptable in 2026, especially when it’s caused by preventable tampering.

I hope Odido improves their handling of such cases and protects their customers’ connections better.

P/S: this is just few months after Odido leaking 6 million users all personal info (including mine)

In June 2026, Odido processed a new 24-month contract renewal on my account without my knowledge or consent. I found out only after receiving an SMS and email about it - I had never spoken to the agent referenced in that SMS. When I called Odido myself minutes later to ask about it, the agent explicitly told me nothing had changed on my contract, even though the renewal had already been processed.
I submitted a formal written complaint the next day (by registered mail and email). Odido confirmed in writing that the order would not be resolved before I received a written response. That commitment was broken: the case was closed internally two days later with no explanation, and Odido later told me by phone that it would not provide any written response at all - despite its own terms promising a substantive reply within 30 days of a complaint.
When I called again to cancel the disputed contract, the agent read from a script claiming I had personally called to request the renewal by phone. I disputed this immediately and repeatedly. She acknowledged she was required to read the script regardless. I cancelled the order, but to date I've received no explanation of how this renewal was created, and no compensation for the time this has taken to sort out. And believe me, it took over a month of weekly attempts to get a proper response from Odido through all channels possible.
I've also filed a report with ACM ConsuWijzer and a complaint with the Autoriteit Persoonsgegevens over an unanswered data access request. I'm leaving this review so other Odido customers know this isn't an isolated glitch - check your account for renewals you didn't request.

They didn’t contact my previous provider for the cancellation, and saying you didn’t ask us to do! Why I need to have two providers and why it’s optional even? Now have to pay double for last 2months to two providers, or pay 800e to cancel odido subscription! Super disappointing

The worst company, ever. I do not recommend it, at all. I called one month in advance to cancel the subscription (in May for June) and they told me that they did it, I called several times because I have never received a confirmation email and they told me they were having issues with sending emails and on phone they had to give me instruction on how to return the modem and what to do. Well, after my subscription has ended and the modem returned (in June), they sent me another invoice in July to pay the next month and when I called the customer service they told me that my my subscription was still on. Taking advantages of customers.

Súper friendly service at the store

Odido made a mistake and cancelled a subscribtion and debited my account for almost 185,00 Euro. Called to restore it and they said they corrected it but they never reimbursed. They just keep your money for payments of upcoming invoices.

So next to the fact that they do not care about the privacy of their clients, consdering the enormous flaw in their security, where thousands and thousands of customers bankaccountnumbers, Social Security Id's, passport information and addresses are leaked to the darkweb, they also don't care about fixing their f..k ups on financial errors.

Extended my contract in the store, quick and friendly service.

😊 satisfied with your services

I have been trying to get a fiber internet connection installed for almost a year, and the entire experience has been unacceptable.

The installation requires access through a neighbor’s apartment. Every appointment seems to fail for the same reason: either the neighbor is not home when KPN arrives, or KPN’s appointment does not match the neighbor’s availability.

Today, for the first time, the neighbor was home and willing to cooperate. The technician explained that it would take approximately one minute to pull the cable through to my apartment. However, because the neighbor asked them to return a little later, the technician left and I was informed that a completely new appointment would be required.

What I find unacceptable is that I am repeatedly expected to coordinate between KPN and my neighbor myself. As a customer, I have no control over KPN’s schedule and no control over my neighbor’s availability, yet the responsibility for solving the problem seems to have been placed entirely on me.

After almost a year, I still do not have the service I ordered. I understand that technical challenges can occur, but after multiple failed appointments and months of delays, I expected far more ownership, support, and problem-solving from the companies involved.

A one-minute task has turned into a year-long process, leaving me without the fiber connection I have been trying to obtain for months.

Extremely disappointing experience.

Terrible. They gave me a new SIM and failed to inform me they were transferring my contract from month to month to a 24 month subscription. Then when I moved out of country, my service no longer worked, but they kept charging me 40 euro/mo. I requested a cancellation of my contract and agreed to pay the early termination fee, but once I agreed to that they just ignored my calls and emails, because they were making more money by direct debit monthly. They are just thieves. Do not do business with these people.

Everything's been great so far. They used to call me when my subscription was about to expire and offer me better, cheaper plans. I really appreciate that. But this time I didn't read the details carefully when subscribing to the phone. I thought I'd get it in a few days, but it wasn't in stock, so I'll just have to wait a bit longer