GIGLIO.COM Reviews 

Probably the worst company I have ever bought from online. They lose your package, and not only that, but even when they acknowledge that you never received it, their customer service keeps you going around in circles for more than a month just to avoid refunding your money, constantly giving you cheap excuses for not issuing the refund.

I wouldn’t recommend them to anyone. If you want to make sure you actually receive your order, buy from other online sellers instead.

An absolutely terrible company.

This was my first order with Giglio, and it will definitely be my last one.

Once you place an order, get ready to wait for weeks for it to be shipped. And if there is something wrong with the item you ordered, don't expect an exchange — only a return. And that's where things get even more interesting.

Once I received my item, I realized it was too small for me, so I checked the price to make sure it was still the same. Yep, it was. I requested a return and mentioned that I needed a bigger size. At that exact moment, the price of my item changed, and all the bigger sizes suddenly went up in price. Coincidence? Maybe, but it looks way too suspicious.

They received my return on August 4. Today is August 10, and they still haven't even verified the item to process my refund.

**Customer support:**

Their AI chatbot is slow. Not a big deal, but come on...

But the most disappointing part is the support agents. They don't even seem to care about their typos, so you have to think twice about what they are actually trying to say.

Overall, their attitude toward customers is below zero.

Compared to other multi-brand stores, Giglio has by far the worst customer service I've experienced.

I made an order 2 weeks ago and it still hasnt been shipped

Wonderful communication, still waiting for my order, but through communication I am confident it will arrive soon.

My order no. 2284084
Since the shop is unable to send the items in two weeks, i cancelled the order on 7 July 2026, the payment has been completed but no refund was received until today. Suspected a scam. Anyone to help?

Great selection shoes at good value – my order arrived in perfect condition with zero-plastic packaging.

I've ordered a pair of Ferragamo shoes. The best price on the internet! The order has a delay at the shipping, that was a liitle furstating. But when it was sent, it arrived quickly and the shoes are great.
I will order again cause the price was totally worth it!

One week ago I placed an order for a simple bag, I live only 100km away from them ...after one week the order is still in "processing" status: it takes them 4/8 working days to process the order Unfortunately this is stone age logistics/operations S&OP standards!Evolve guys, you are far behind in customer satisfaction.
Order No 2293152

Delivery shockingly slow, not my first time buying either from the store.

Its a shame because very good range of items & brands and definitely more cost effective than the main street but the flip side is, you are at the mercy of their shipping

Just for context, ordered 8 days ago and still not shipped, spoke with customer service and was told their really busy wirh summer orders. Pretty lame response.

Update, 12 days now, still no update.

Update, day 15. We have a shipping status, granted UPS have said a week to deliver, hopefully that will be the case, will mean a total of 23 days before my item arrives.

Purchased an item at the discounted price. After a month of waiting, I received an email that the item was lost in transit from the warehouse (!), so they had to cancel my order. However, the item is still available on their web site, just not at the price I paid for it.

They did refund my purchase, though, so it's not a total scam, but very unethical business.

Excellent customer service!
After purchasing my sneakers, I unfortunately ran into a small issue. I reached out to customer support, and they handled my complaint incredibly well. They were proactive, focused on solutions, and resolved everything perfectly and to my complete satisfaction. You don't see service like this very often anymore. Thank you so much!

I am extremely disappointed with my experience with Giglio. I never received my order, and when I contacted their customer service, they refused to take responsibility. Instead of helping me resolve the issue, they simply told me to contact the shipping company myself.

I purchased the bag directly from Giglio's website, so I believe it is their responsibility to investigate the missing shipment and deal with the courier on my behalf. As the customer, I should not have to handle this on my own.

The lack of support and poor customer service have been very frustrating. I expected much better from a reputable retailer. Because of this experience, I will never order from Giglio again, and I cannot recommend them to others.Nie

I waited almost 2 weeks for my order to be processed. I contacted customer support several times, but each time I was only asked to wait another 48 hours without receiving a clear shipping date. In the end, I had to cancel my order because I was travelling and could no longer wait indefinitely. Very disappointing experience.

I had a very disappointing experience with Giglio.

I ordered three pairs of shoes over 10 days ago, and my order still has not been shipped. After waiting with no meaningful progress, I opened a PayPal dispute to protect my purchase.

Instead of resolving the issue or shipping my order, Giglio told me they would not ship the items unless I closed the PayPal dispute first. Asking a customer to give up their buyer protection before fulfilling the order is completely unacceptable and put me in a very difficult position.

The lack of communication, excessive delay, and handling of this situation have left me with no confidence in this retailer. I would strongly advise others to think twice before ordering, especially if you expect timely shipping or responsive customer service.

It's been over a week since I purchased it, and it still hasn't been shipped.

Then, after more than a week, I received an email saying there was a delay.

This is the first time I've encountered such a slow shipping process from an e-commerce site, and I'm very disappointed.

Unless they ship via express delivery,

the original delivery date can't be guaranteed.。

They sent me the wrong bag and they didn’t care about finding a way to sent me the right one. It’s very negative that they don’t have express delivery and mother negative is that many of the products they sell are in their remote warehouses resulting in very slow delivery. Does anyone sees the reviews so that the mistakes can be corrected?

Do not buy from this website. They promise good prices but all of a sudden the item is sold our after order confirmation is sent out. Maybe they can’t keep the price offered and decide to cancel..? Anyway will never buy here and does not recommend shopping on this platform.

1st ORDER NR: 2266779
2nd ORDER NR: 2279569
I ordered a pair of sneakers, which costs 450€+. I got 2 different sneakers, one size 40 and other 43. Which is already ridiculous giving the price, and the service expected for this price.
To return, I had to do a whole photo session of the sneakers, and send them back myself (which is time and hassle of course).
After I returned them, I reordered, and guess what? I received the same pair of sneakers with 2 different sizes inside the box. No coupons, no proposal to replace with another pair, nothing!
After requesting another return to be made, I have to go through the same process again. If you value your time and money, pick another website to order from.

I am writing to express my dissatisfaction regarding a recent order.

The wrong product was delivered, and I was incorrectly charged for shipping costs both ways to resolve the issue. Furthermore, the entire process took over a month from the date I placed the order until I received my refund.

Wanted to take a moment to say a huge thank you to Maxime and the Giglio team for being awesome, understanding people.

A simple purchase and some very very service minded people helped me create the perfect day for my birthday girl.

Packaging was simple yet elegant - everything from hardware to leather covered in protective paper and stickers. Shipping without hickups and amazing communication throughout the process.

Thank you so much and see you very soon again!