I had a wonderful shopping experience! The outside of the shipping box was simple and understated, but opening it felt like a real luxury experience. Everything was beautifully and carefully packaged,... See more
Company replied
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Review summary
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The overall experience was great, the product came packaged in its original design box and then the beautiful famous MyTheresa yellow box. Exceptional care was taken to make sure I receive my item in... See more
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The packaging was amazing, the product was carefully tucked in. The little touches that made everything special, like the little note and the way the papers were presented in a folder, made this exper... See more
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Great co.munication regarding status of the order.at each step. Very easy to return due to return invoice and waybill slip being enclosed. The fact that return was acknowledged gave peace of mind a... See more
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Company details
- Clothing Store
- Children's Clothing Store
- Home Goods Store
- Jewelry Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
Mytheresa is a leading luxury multi-brand digital platform. Founded as a boutique in 1987, Mytheresa launched online in 2006 and offers ready-to-wear, shoes, bags and accessories for womenswear, menswear, kidswear as well as lifestyle products and fine jewelry. The highly curated edit of up to 250 brands focuses on true luxury brands such as Bottega Veneta, Brunello Cucinelli, Dolce&Gabbana, Gucci, Loewe, Loro Piana, Moncler, Prada, Saint Laurent, The Row, Valentino, and many more. Mytheresa’s unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Mytheresa is part of LuxExperience, the leading digital, multi-brand luxury group.
Written by the company
Contact info
85609 , Aschheim, Germany
- customercare@mytheresa.com
- www.mytheresa.com
4.6
Excellent
20K reviews
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Been waiting for my refund for over two…
Been waiting for my refund for over two months. They keep sending me emails I have to be patient, they do completely nothing to solve my case.
23 June 2026
Unprompted review
Stay away
Stay away! Terrible customer service. They lost my package and refuse to refund my money. Every time they get back to me, they come up with another ridiculous response, with no progress whatsoever. In exactly three days, it will have been four weeks since I first contacted them about this! Just don't buy anything from them!!
26 June 2026
Unprompted review
Awesome website with great selection
Awesome website with great selection. great seasonal discounts. Shipping is perfect as well as packaging.
2 July 2026
High quality services
Every time I order from Mytheresa, the pleasure is always top
High quality products in great sales and quick delivery
7 July 2026
Newest collections of top designers
Great exclusive brands, newest collections and an outstanding service
22 July 2026
Great choice of fashion
Great choice of fashion.
Uncomplicated order and quick delivery.
20 July 2026
May use AI-assist with repliesRead more
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Extremely satisfied
Great service, quick standard shipping, lovely product, good price! My Max Mara sneakers were delivered promptly in great condition and excellent packaging. Huge difference with the awful experience with the official MaxMara site- they delivered two left shoes in different sizes, the packaging looked like a cabbage and took them 3 weeks to apologise…
21 July 2026
Reply from mytheresa.com
Dear Vesela Valkova,
Thank you for taking the time to leave share these kind thoughts with us.
We are dedicated to ensuring that every aspect of your experience with us is seamless. Your kind words mean so much to us.
We are so grateful for your loyalty and look forward to assisting you again soon.
Best regards,
your Mytheresa Team
Everything perfect
21 July 2026
Everything top⭐️⭐️⭐️⭐️⭐️Service
Everything top⭐️⭐️⭐️⭐️⭐️Service, Products and Customer Relations just gorgeous .
18 July 2026
Purchased a Goldbergh ski jacket with…
Purchased a Goldbergh ski jacket with very little time to receive delivery but My Theresa went out of their way to get it to me express and in time for my holiday. Very impressed, look forward to my next purchase.
15 July 2026
Unprompted review
all orders are on time delivered
all orders are on time delivered! exchange of too small or too big goods are very fast, and customer servis respond immediately, leave for me wright size to exchange on return
20 July 2026
Delivery is fast
Delivery is fast. It is advantageous and can purchase it and is lucky. It is easy to look at the site very much, and a news function is convenient.
20 July 2026
everything was fine with my order
everything was fine with my order, it arrived quickly, it was beautifully packaged and I kept checking the status of the package until it arrived, and it was correctly informed.
15 July 2026
I am in the U.S
I am in the U.S. and frequently have trouble finding shoes for my narrow feet in the correct size. I have ordered twice from Mytheresa. My shoes arrived quickly, with no charges for shipping, and beautifully packed.
17 July 2026
Fantastic choice of quality clothing…
Fantastic choice of quality clothing, jewellery and home accessories. Easy ordering. Very quick delivery.Beautifully packaged. Returns are simple to arrange and refunded without delay.
15 July 2026
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