No refund of a cancelled order in 3 weeks
My order no. 2284084
Since the shop is unable to send the items in two weeks, i cancelled the order on 7 July 2026, the payment has been completed but no refund was received until today. Suspected a scam. Anyone to help?
Reply from GIGLIO.COM
Dear Theresa,
Thank you for your purchase on GIGLIO.COM and for taking the time to share your feedback. We are deeply sorry for the delay in delivering your order, and we sincerely apologize for the inconvenience this caused you.
Following a review of your case, we can confirm that your refund has been successfully processed.
While we always strive to maintain our fast shipping standards — even during peak sale periods when order volumes are exceptionally high — we realize we fell short of your expectations on this occasion.
We sincerely hope you will give us a second chance in the future to show you the true quality and efficiency of our service.
We truly value you as a customer and thank you for your patience and understanding.
Kind regards,
GIGLIO.COM