CARFAX Reviews 

Well bought a car on Carvana which had a lot of undisclosed body damage, poor quality Paint and Bondo work, double pane window replaced with single pane, drivers mirror loose and vibrating no allow you good visibility, front bumper painted and masking tape still on it, body trim pieces painted 2 colors, overspray on door handles, sensor missing on driver door, Carvana and CarFax have ZERO info about any of this & refused to provide if this was vandalism or an accident, although the work is recently very poorly done. Local body shop estimate is minimum $4,500 but Carvana says it is blemishes. These 2 companies working together would normally make me comfortable with my purchase, but after research, NO WAY!! Makes a person wonder if CarFax and Carvana have something special! This is another tool biased I believe in favor of the big companies! No accountability for either of these providers. You only get a Standard General response on TrustPilot, but I have NEVER seen a complaint addressed or see a customer update a positive review. I am concerned how many customers are not aware yet of what is hidden behind the makeup applied by these Companies, it is like a ticking time bomb. Take your car to a Professional before the 7 day return warranty expires. Not knowing about hidden damage which can VOID your warranty claims, can be devastating to a budget!!!

So far, less than 1 star.

I bought a single report, and it shows 3 owners instead of me as the original owner. I've asked for support, and 4-5 business days later, they are radio silent.

Awful communication so far -- hopeful it improves and they provide an accurate report.

This Carfax is a complete rip off and a scandal. It does not even mention service from a dealer , ownership, mileage , and basically does not tell you anything. It should be reported as fraud.

Purchased a car with a clean Carfax report. I ran VIN check only to find out the car had been in a recent accident, sold at auction and had structural damage to the frame.

How can anyone find a vehicle promptly (within a day) if the price you enter is immediately deleted? Even before you close the filter your top price deletes. I have the app and am deleting it when I’m finished reviewing everywhere. They contacted me and acted like I was mistaken and the deleting of filter inputs stopped for an hour. They know they are frustrating possible customers but do not care. They gather information from sources about vehicles and make enough money from other dealerships. But I found a few cars that were considered totaled that were taken from a salvage yard and nothing was written on this from CARFAX

CONSUMERS BEWARE:

Modern Nissan of Concord technician negligence caused my 2024 pathfinder to go into limp mode and strand me hundreds of miles from my home. The service manager had the audacity to offer to have my car inspected by their technicians again for any further issues with the engine as a goodwill gesture. I declined because I have ZERO trust in this dealership any longer, ZERO.

Their service manager, general manager and compliance director continue to engage in denying the dealership had anything to do with the issue and are suggesting a number of “alternative” possibilities simply to distract from consumer-safety risk becaue of service-department negligence. Despite asking for the video multipoint inspection listed as completed on my invoice, I have not been provided with this video which could help determine whether the technician actually handled the engine air filter or simply marked it as completed on the MPI. I believe this will video will help substantiate my complaint against Modern Nissan dealership. And of course My Nissan Portal has no service records in it and no one will address the reason for this either.

Do your research and look at the numerous complaints filed against them for technician negligence under BBB complaints and Carfax reviews to save yourself the distress and frustration of having to file complaints with anyone. I have attached several on my Google review that show technician negligence spanning years. Nissan consumer affairs will not be helpful in the matter.

This review is not posted in anger as it has been a month since my vehicle was stranded. The anger has transformed into disbelief at how a dealership is allowed to place consumer safety at risk for years with no repercussions. This reviews is posted in an effort to spare consumers the alarming experience I have had with this dealership, and to hopefully prompt further investigation into this matter of consumer -safety risk and negligent service department practices.

CARFAX is currently reporting that an airbag deployed in an accident involving my vehicle. No airbag ever deployed.

I disputed the inaccurate information on 9/1/2026 and provided supporting documentation from the insurance claim and body shop within 24 hours. Two weeks later, I am still being told CARFAX is “working on it,” with no resolution.

I did not even know this inaccurate information was on my CARFAX until a dealership ran my VIN while evaluating my vehicle for trade-in. The dealership specifically told me the reported airbag deployment is negatively affecting my vehicle’s trade-in value.

So I am now dealing with a reduced vehicle value because CARFAX is reporting an event that did not happen, despite being provided documentation supporting the correction.

Vehicle history reports carry significant weight with dealerships and consumers. There needs to be an equally effective and timely process for correcting inaccurate information when it is reported.

I will update this review if and when CARFAX corrects the inaccurate report.

WOBURN TOYOTA

This is the worst place to bring your car CUSTOMER SERVICE Rep “SAL “ was Very unprofessional, dismissive, And very unhelpful
I had an Appointment made for 7:30 AM with a warranty for Toyota
I called at 4 PM for my car since no one has reached out to me, I was told that they didn’t service my car at all because the technician was busy.
They service cars for the people that wait for them first . ( Even with a 7:30 AM appointment )
Then I was told it was because my car is a Nissan and I was at the Toyota, Was asked why did you bring it there and I stated because it has a warranty for Toyota.
I asked for a loaner Because of inconvenience Since they suggested that I leave it for the next day now I was told NO !!.

I Make a Make a phone call to someone to get a little bit Clarification since they work Indian industry and was told by “ SAL “ I wouldn’t even bother. It’s not gonna change the outcome.
Your car is not going to be serviced even though I had an appointment confirmation prior to me, arriving of my warranty and vehicle make and model
And did all my diligence. Customer service Sal is Very Unprofessional, poor, poor customer skills. So I drove away with a car that has safety issues due to Woburn Toyota’s negligence

About two and half weeks ago I went to this dealership by the name of UpGrade in South Gate looking for a car that would fit in my budget. Well they didn't have anything at that time but Jay and his assistant said to me let them check and see what they could do for me. Well let me tell you something they went beyond the call of duty and find a car that would fit in my budget. Another thing let me say that the treated me like I was a relative and when I say they find me a very nice car. To anyone who is looking for a car, truck, van or suv this is the place to go and buy your first car or even another car. I'm telling you to go to Upgrade in South Gate and talk to them because they are going to make it happen.

If possible I'd give it zero stars. I entered all my info they asked for then through through an onscreen updating process that seems to take forever and then they come back with if I want to know the value of my car it will cost 1$ -- which was too cheap to say no. After paying the 1$ they took me to a screen where I could see my eval. Problem was there was no way to see it and live customer service is only available Mon-Friday and my eval time limit would expire. Totally useless company,

cancelled carfax on july 7th 2026 was told your committed to a 30 notice and will pay another 30 days. well ok.. here we are sept 4th and just got billed again.$890 which is ridiculous for a small dealer with 30 units. called and was told we bill in the rears. wtf so to me a pure money grab scam !!! i will never use carfax again..i changed to autocheck..$ 249 a month. and carfax doesnt show half the accidents autocheck does

Requested a Carfax report August 1st. They overbilled me $72.00 for a single report.
Sent the documentation with their report but get no reply.
Turned it over to my bank.
Will never use them again

Truly terrible service. I’m only giving them one star because the platform forces me to leave a rating.

The information in their report simply doesn’t match reality. For example, they claim the vehicle I requested the report for is a 2022 model—yet this detail appears nowhere in the actual vehicle history; they just casually list it. To make matters worse, further down in the same report, it states that the car was first registered on 08-11-2021.

Most of the data they provide is just basic information you could easily find yourself. They don’t disclose previous owners, accident history, VIN-specific details, or mileage records—nor do they flag whether the odometer has been tampered with.

In short, I wouldn’t recommend this service to anyone—it’s a complete waste of money. Do your own research or even ask an AI; you’ll likely get a much more reliable report than the worthless one they offer.

Trying to buy a truck but wanted to run a report first. They take your credit card I have a processed the request email and says report generated but their website just repeats an image as it tries to connect but never gives me a report, eventually says error. What the hell I need this info NOW not whenever this very large company can get their system to work. This is BS!!!!!!!

I bought Audi q5 from genesis Ottawa official dealership, the only one in Ottawa.
CARFAX was provided with the car BUT carfax never showed that car was previously part of the rental fleet!?!
Doing my investigation I realized, carfax reports information that are provided to them!?!
It was not even written, commercial used or anything, just the owner after the rental was over, 6 months!?!
Be aware, you don’t get REAL information, you are just getting fabricated information!?!
I found enterprise ownership in my car, copy and went to ministry.
Used vehicle package showed that enterprise was the first owner!
I wouldn’t write review if I wasn’t annoyed by carfax commercial whenever you want to search to buy a car!
Do not spent your money for carfax!!!

My vehicle service records are being applied to a vehicle that was a total loss and I do not own that vehicle. Carfax shows no service has been done on my vehicle. They want the vin on each vehicle and I tell them it is on their CARFAX Report. They say they want more documentation. I told them the total loss vehicle is on their report and shows it is in Bremerhaven, Germany. These people at CARFAX must be eligible for the dumbest people in America. They can’t even read their own report, let alone correct their inaccuracies.

Unresponsive for the consumer.

Horrible business.

I paid for a CARFAX Report when I put my vehicle for Sale. They had incorrect mileage for one of the service appointments so I created a ticket to have it resolved. It took weeks to get a response, with each response afterwards taking days to hear back. Theu claimed it was a mistake by the service provider and that I would have to have them provide a written statement/correction. When I called the service depot they sent me the statements and they had never reported the incorrect number, it was an issue on CARFAX side. Upon providing that info CARFAX advised me it would be corrected within a few business days. It never got corrected and cost me multiple sales opportunities due to the mileage discrepancy.

Carfax has a error on our cars report. They show there was damage to the car. I emailed customer support (because they don't actually talk to anyone) and told them there is an error on the report. They asked ME to send them proof of no damage....HELLO.... what proof would I have if there is no damage. They refuse to send any information that was reported to them. So how can I contact the source to correct the error if they won't share any information???????????

We bought a car from a high end car dealer in the Chicago area. The Carfax showed the car had been in a minor accident with cosmetic damage. After purchasing the car, it malfunctioned on the drive home. Turns out the car had been in a serious accident and parts of the car had little just been glued back together with caulk. Contacted the dealer and they wouldn’t honor a repair, but that’s another review. Reached out to Carfax to ask about the discrepancy, and they simply said they can’t verify their reports. Basically, their reports are meaningless. Yes, it will contain information if owners/shop have been honest. But it’s the scams that you need to know about, and Carfax is meaningless for this.