Autohero Italia Reviews 

Vehicle handover very smooth and professional. Giovanni C. di Messina was very kind.

Ivan B was a very sweet person, seamless service.

Cominciamo dagli aspetti positivi. Ampia scelta di auto tra cui scegliere, ho apprezzato le diverse opzioni. Ora, passiamo agli aspetti meno ottimali della mia esperienza di acquisto. Alcune inesattezze sono presenti sul sito web. Non è disponibile un servizio di assistenza 24 ore su 24, 7 giorni su 7. I documenti necessari per stipulare la polizza assicurativa di responsabilità civile sono arrivati ​​in ritardo. Il mio appuntamento iniziale per la consegna è stato annullato la sera prima del ritiro dell'auto. Questo ha causato problemi con la polizza assicurativa. Dieci giorni dopo l'appuntamento iniziale per la consegna, ho ricevuto una telefonata con una nuova data di consegna per il giorno successivo. Anche questa comunicazione dell'ultimo minuto ha creato problemi con la polizza assicurativa.
Il giorno della consegna, ho ricevuto istruzioni vaghe sul funzionamento del sistema di alimentazione GPL. Subito dopo aver ritirato l'auto, sono andato a fare rifornimento. Il serbatoio era quasi vuoto e, alla stazione di servizio, ho scoperto che mancava l'adattatore necessario per il rifornimento con GPL. Quando sono tornato da AutoHero e ho chiesto informazioni sull'adattatore, Roberto non aveva idea di come funzionasse il sistema GPL e ha cercato di convincermi che non fosse necessario alcun adattatore. Ora devo trovare un adattatore, che avrebbe dovuto essere incluso con l'auto. L'adattatore è un componente di base necessario al funzionamento dell'auto. Il concetto generale e la struttura di AutoHero rappresentano un'ottima opzione per l'acquisto di un veicolo di seconda mano, ma l'implementazione e i dettagli del servizio post-vendita necessitano di miglioramenti.
Now is english:
Let's start with the positives. There was a wide selection of cars to choose from, and I appreciated the variety of options. Now, let's move on to the less than ideal aspects of my buying experience. There are some inaccuracies on the website. There is no 24/7 customer service. The documents required for liability insurance arrived late. My initial delivery appointment was canceled the evening before I was supposed to pick up the car. This caused issues with the insurance policy. Ten days after the initial delivery appointment, I received a phone call with a new delivery date for the next day. This last-minute communication also caused issues with the insurance policy.
On the day of delivery, I received vague instructions on how to operate the LPG fuel system. Immediately after picking up the car, I went to refuel. The tank was almost empty, and at the gas station, I discovered that the adapter required for LPG refueling was missing. When I returned to AutoHero and asked about the adapter, Roberto had no idea how the LPG system worked and tried to convince me that an adapter wasn't necessary. Now I need to find an adapter, which should have been included with the car. The adapter is a basic component necessary for the car to function. The overall concept and structure of AutoHero are an excellent option for purchasing a used vehicle, but the implementation and after-sales service details need improvement.

If u know what u want, and u know cars, great way to get exactly what u need without speccing and ordering new. Great service, easy delivery. Great way to just buy the car you want directly.

Antonio c. very professional.

For now everything has gone smoothly, i appreciate the quick process, the help with doing the transfer of ownership and great service of Islam a. with the transfer of the car and explaining everything. I still have to check the car thoughtfully and decide about it before the 21 days left and I might update the review later

Second time around buying a car from Autohero. Very smooth experience. Mirko Ercole who delivered the car was professional and helpful, explaining to us the process and car startup.

Islam a. I buy my new car Toyota very Felice

Ruggero persona disponibile professionale mi ha spiegato tutto con grande cortesia una bella esperienza

Purchase ITDN340661
I purchased a Autohero Toyota Yaris Cross on May 9, 2026, and I can say that despite the website claiming to be extremely transparent regarding prices, THIS IS NOT THE CASE.

During the car evaluation process, pickup of the car in Verona was free of charge. At checkout, an additional €99 suddenly appeared.
The operator told me that the ownership transfer fee would be €500 (for a 2023 hybrid car). At checkout, it became €700.
A friend shared a promo code with me, but at checkout there was not even an option to enter it and get a small discount.

Speaking with an operator named Gino on the phone after checkout, I was told: “Madam, the €99 delivery fee was introduced only a few days ago, and I am the one informing you about it now. Cancel the car if you are not happy.” Gino certainly does not seem eager to sell cars.

On May 9, I went to collect the car, which cost almost €24,000 plus transfer fees and pickup costs, and I immediately found significant cosmetic defects that had not been declared: a huge stain on the tinted passenger window that cannot be cleaned either from the outside or the inside, a loose and unstable rear seat — did they do something to the battery?, missing clips, an open compartment under the seat, missing ISOFIX clips, a detached panel in the trunk which was later found inside the car.

The fuel tank was on reserve, windshield washer fluid was empty, and the washer fluid dispensing system also seemed to have some issues.

I reported all of this and was offered — ATTENTION — only €70 in compensation!

There is still time to decide what to do and possibly return the car, but at the moment I feel that trusting them may have been a mistake.

Tried to buy a car twice!! But there response time to answer questions is poor and they rely too much on their AI Robot to answer questions Cannot recommend this company
They replied to this post today 15/04/2026 stating that they had tried contacting me a few times. If that was true I would have replied and completed the purchase. Maybe next time I will have better luck

Buying the car online was easy and the delivery was well organized, and the vehicle mostly matched the description. But I noticed a few small issues that weren’t mentioned, and support after delivery felt a bit slow. Good overall, but not flawless.

My experience with AUTOHERO as a foreigner has been absolutely satisfactory. From the moment I first contacted them, they were very receptive and willing to help me with the calls and necessary documentation. It was very easy, they were very patient with me and guided me through the entire process. My car is in perfect condition. Highly recommended.

Very good service done by Corrado. Everything well explained.

Sign. Giovanni C di Messina Persona Disponibilissima Educata e professionale

If I could give less than 1 Star I would.
The car (Order ITYH456482) was given to me dirty and had just enough fuel to get to the fuel station.
Then, after 30 minutes of driving, it broke down.
It has now been 11 days, and the car is still at the mechanic.
Not one person at Auto Hero has called to ask if there is anything they can do to help, and every time I call to try to resolve the issue, they blame the problem on another person.
Stay Away.

I received a laughably low offer for my trade-in car. Subsequently, I received regular emails from Autohero. It took me some time to find a way of unsubscribing to them.

1) the car I purchased from them broke down after one day!
Autohero then tried every trick to not pay me for the repair which was less than 200 euro.
I paid it in cash, which is completely legal with all receipts and they claimed I couldn't do this.

2) For my trade in I wrote 180000 kms.
I was sloppy because it was actually 184000, but they decided this a good reason to take 400 euro off it's value at the point of exchange.

3) trade in price was very low.

Everything online was easily completed and the pick up of the vehicle went smoothly. Very professional and easy to work with