Allegro Reviews 

Allegro has failed to deliver my packages multiple times across multiple carriers — Poczta Polska, DHL, and now their own Allegro One service — at different addresses. This is not a one-off issue. This is a pattern.

Latest case: paid Wednesday, package dispatched Thursday, Friday it shows "arrived at branch." Since then — nothing. No delivery. No delivery attempt. No communication. I submitted contact forms twice and got no response. The seller told me to "call the courier" — no number provided, no instructions, nothing.

Allegro One is advertised as door-to-door delivery. I am disabled and cannot travel to pick up packages. That is exactly why I pay for home delivery. The package is sitting at a depot with no ETA and no accountability.

Allegro Smart! is a paid subscription that promises priority service. What it actually delivers: packages that don't arrive, support that doesn't respond, and zero protection when their own logistics fail.

I've given Allegro multiple chances across multiple orders. Each time, a different carrier, a different address, the same result. At some point this stops being bad luck and starts being a broken system.

Hello ,
I bought gaming console in which one of the remote does not work . Also it says you can return within 14 days at there portal . When I got them they say they will compensate me with 800 czk but the order value is around 1200 czk . We wanted to return the product as we don’t want defective product also the quality was poor .
They say whatever you want to do as a lawsuit you can do . This is disgusting. Never faced any issues with Alza . Please don’t buy anything with allegro . It’s a trap for return

I've ordered 2 packs of 2 walkie-talkies. Meaning one package originally was meant to have 2 walkie-talkies, and I ordered two packages, so I was meant to get 4. But no, I only got 2. I've tried going through their refund process, but they declined my request, saying that there's apparently nothing wrong with the package. However, this isn't true. I've been scammed by a listing, and they refuse to help. DO NOT BUY FROM THEM

I ordered an item and unfortunately had to deal with Allegro’s shipping process, which has been a complete disaster.

They were unable to deliver the package to my address, and I was then told I needed a Czech phone number just to claim it. Now they expect me to travel to a depot approximately 30 minutes outside the city. I do not have a car, so I would need to pay for an Uber or another form of transportation simply to collect a package that should have been delivered.

I was also promised a follow-up yesterday, but no one contacted me. When I followed up myself today, I was told that I still might not be able to collect the package because I do not have a Czech phone number.

The package contains medication that I need before leaving on Saturday, but at this point, I have very little confidence that I will receive it in time.

This has been one of the most frustrating delivery experiences I have encountered. Anyone ordering through a vendor that uses Allegro should be extremely cautious. If the package is not delivered or made reasonably available for collection, customers should consider disputing the charge through the appropriate payment provider.

My package arrived in Prague more than a week ago and still has not been delivered.

I received two SMS messages saying the package would be redelivered or redirected because the locker was full. After that, there was complete silence.

I contacted Allegro support and was told the package would be redirected. Nothing happened. No update, no solution and no delivery.

The most frustrating part is that this does not appear to be an isolated incident. A quick look at the reviews of One by Allegro shows the same complaints repeated over and over again: delayed parcels, poor communication and unresolved delivery problems.

A package that was supposed to arrive within a few days has now been stuck for more than a week. As long as Allegro continues to use a delivery partner with such a poor reputation, experiences like this will continue to damage customer trust.

No package. No communication. No resolution.

Tracking number: A004U2GH32

I tried Allegro and i really didn't see where the problem is. Delivery times are slow, like everywhere in Europe but it is OK. I ordered a pair of shoes and a t shirt. The experience was satisfactory (at least more convenient than going myself).

Product price change at checkout, followed by no availability at the low price
followed by availability in 3 days instead of tomorrow .

Appalling waste of time

I have ordered multiple items from huge to tiny. They were all delivered on time. I only had minor issues like a tape measure being blue insted of yellow, which is like whatever.
So overall, never had an issue and I hope it stays that way.

I have been trying to get $110 back for one month now. I cancelled my order before the seller shipped it, but they shipped anyway, so I had to explain to them that I cancelled in time. They got it back into their warehouse, but the seller did not refund me. I contacted Allegro, and they said I correctly cancelled my order, so they kept pushing them to refund me, but the seller kept making excuses. Allegro told them multiple times that if they don't refund me, they will place restrictions on their account, and I will be refunded by Allegro. They did not refund me, so I threatened a chargeback and a report to the ECC, they quickly replied and gave me a form, and after submitting my info to their "Safe Purchase" program, they have been quiet since, with no sign of ever giving back my money. I neither have the money nor the product.

Im ordering 3-5 times/month via Allegro and my personal experience is good! Sometimes I experience delays in delivery but's rather 3rd party issue. The range offer and good prices plus ecomm experiences makes that I would highly recommend this marketplace to anyone.

I have actual issue where i never received my order there is not signature and my last name Allegro team never helped me i lost my money
i already contacted with your team you have never replied me with solution

A few days ago i found out that PayPal is no longer available for people who live outside Poland. I asked the reason behind this and they reply (through Instagram direct) that "Hello 🌞We decided to disable this payment method to ensure the security of our customers. You can still pay for your purchases by card" the security of the customers is way better using Paypal and not credit card. If they don't add back Paypal as an accepted kind of payment I'll definitely never use allegro again.

Allegro blocked 500 eur at my bank without any reason. They keep it blocked for more than 6 days. I submit statement to police. The delivery is working not on time. The customer service is not helpful.
I'm the customer! I'm not seller, and there is no reason to hold 2 amounts by 2059 PLN, when I ordered just for 2059 PLN.

This is the worst company I have ever seen ALLEGRO.CZ . I’ve sent emails and tried calling them. NOTHING FROM ANYONE! I will never order as much as a plastic bag from you again. I want nothing to do with you; you couldn't care less about the customer the moment a problem comes up!

Most of the reviews are right. This is a disgrace, avoid their customer service at any cost, they will only drive you angry.

I've been sold a terrible, dangerous product or complained about so many times that I've asked Allegro Service for help. But nothing, it was just like a tennis match.

I didnt get my package, they closed my case. I didn't get my money back. so basically the stole me .

I have been a frequent buyer on Allegro for a long time, and everything was fine until a real problem occurred. This experience taught me a hard lesson: if a seller sends your item to the wrong address and it gets picked up by a stranger, Allegro will NOT have your back. Instead, they will do everything to defend the seller and ignore your evidence.

In my case, the seller admitted the mistake in the dispute chat, acknowledging they used an old address from years ago instead of the one provided for the delivery. Despite the system clearly showing the correct address and the seller's confession, Allegro has been "investigating" for over 4 months.

It seems the "Allegro Protect" program is only there for show. When it comes to a real dispute, they prioritize protecting the seller over a loyal customer who is left without both money and the product. Be very careful — if anything goes wrong with the delivery, you are on your own. I am now forced to resolve this through a bank chargeback and consumer protection authorities.

After several errors from the company's side, we agreed on a specific delivery window today between 14:00 and 15:00. This interval was confirmed, but completely ignored.
It has been more than 6 hours since my first inquiry this morning, and I have received no concrete update or solution. This is a total lack of professionalism and respect for the customer’s time. I am not interested in receiving tracking numbers I already have; I expect the company to fulfill its obligations.
Order Ref: A004BGH8Q3, A004BFIHZ7

The company replied with a standard apology asking me to contact them, even though I have been messaging them for 10 hours with no result. Still no concrete solution or delivery time.

SATURDAY UPDATE: Still no contact, no delivery, and no solution. Their public promise of an "immediate solution" yesterday was a lie. It has been over 24 hours of total silence. Absolute disgrace for a company like Allegro.
25.04 (12:50)
Právě jsem ukončila 12minutový hovor s vaším operátorem. Musela jsem položit telefon, protože mi jen dokola četl scénář a odmítal mě poslouchat. Přiznali jste, že kurýr balíky ani nevyzvedl, a doručení domů mi nabízíte až na středu. To je po včerejším potvrzeném termínu naprostý výsměch. Váš Smart servis je v mých očích naprosto nespolehlivý.

25.4.26 (20:18)

The result of communicating with Allegro is zero. Despite public promises, the relocation of my parcels hasn’t even started, and managers are simply stalling by requesting data already visible in the system. The reason for this policy is obvious: AlzaBox is a paid rental from a third party, while OneBox is Allegro's own free network. In 99% of cases, excuses about "full boxes" appear to be a mere pretext to save on rental costs at the customer's expense. Such a regular attitude and complete unwillingness to correct their mistakes—offering "attrition tactics" and return notifications instead of solutions—force the customer to contact the Czech Trade Inspection Authority (ČOI).

UPDATE (Monday):
It is now clear that Allegro’s public promises were nothing but a PR stunt to silence my complaints. After publicly confirming they would fix their mistake by delivering my items to my home address, they did absolutely NOTHING for three days. Today, they simply sent my paid packages back to the seller without my consent. This is a deliberate deception of the customer. I have officially filed a complaint with the Czech Trade Inspection (ČOI) regarding their fraudulent business practices and the failure of the "Smart" service. My advice: do not trust their polite replies on social media — they are lies.