Allegro Reviews 

I always suspected that Allegro treats its customers like garbage, but their official response to my latest complaint just proved that xenophobia and property damage are completely normal and accepted behaviors within their company.

I reported their official "Allegro One" courier for faking delivery statuses, literally THROWING my package on the ground, and screaming at me over the phone to "speak Polish normally" while aggressively mocking my accent. After more than two weeks of completely ignoring my tickets, Allegro finally replied with the most pathetic corporate gaslighting I have ever seen.

Their excuse? They called the courier's open racism and aggression a mere "communication barrier." They blindly accepted the lying courier's claim that he "left the package" because no one came out, completely ignoring the fact that my door was wide open and he aggressively threw it. They refused to check the phone recordings and took absolutely zero real action against him.

This company is rotten to the core. They fake their logistics statuses so packages are never delivered, their legal team fakes GDPR compliance by sending empty 4KB data files, and their support team actively covers up for abusive, nationalistic employees. I spend a massive amount of money on this platform, and this is the "Smart" service I receive.

If you are a foreigner or expat living in Poland, avoid Allegro at all costs. They will gladly take your money, allow their staff to racially abuse you, destroy your property, and then send you a copy-pasted email defending the abuser. Absolute trash-tier company.

I ordered 5 items, I had to return 2 of them, 1 fast charging cable that was a poor quality cabel that didn't charge 1% on my mobile in 10 minutes connected to a 120W charger, and 1 cover that doesn't fit my mobile, probably wrong model.
I requested to return them, the return process is as complicated as receiving good stuff from Allegro. On top of that I lost the shipping cost due to this company's mistakes...

I’ve been using Allegro for quite a while and overall I’ve had a good experience. I have the annual subscription, and it saves me a lot on delivery costs, so it has definitely been worth it.

One important thing to understand is that Allegro is a marketplace. You’ll find both excellent and poor-quality products, so it’s important to spend a little time choosing the right seller. At first, I wasn’t used to this and made a couple of bad purchases. But after learning to check seller ratings and reviews, I rarely have any issues.

Overall, I think Allegro is a great platform with a huge selection of products and competitive prices. As long as you choose sellers carefully, it’s a very convenient place to shop.

My experience with Allegro regarding a Beko washing machine warranty claim has been extremely disappointing.
I bought the washing machine two years ago through Mall.sk and paid for an extended 5-year warranty. After Mall.sk closed, I tried to contact Allegro from 17 July 2026 because they took over the service.
It took almost a week before someone finally replied. Before that, I had already contacted Beko service and the insurance company, but both sent me back to Allegro. Since then, everyone has been sending me back and forth between Allegro, Beko and the insurance company, and nobody has actually solved the problem.
It is almost impossible to contact Allegro by phone because only an automatic system answers and directs customers to the website. After weeks of waiting, Allegro’s solution was that I should pack the washing machine myself and send it to the Czech Republic.
I paid for an extended warranty, but when I needed it, nobody took responsibility. I have had a broken washing machine at home for almost three weeks and had to buy a new one because I need to wash clothes.
This is unacceptable customer service. I do not recommend Allegro if you expect proper support when you have a problem.

Hello ,
I bought gaming console in which one of the remote does not work . Also it says you can return within 14 days at there portal . When I got them they say they will compensate me with 800 czk but the order value is around 1200 czk . We wanted to return the product as we don’t want defective product also the quality was poor .
They say whatever you want to do as a lawsuit you can do . This is disgusting. Never faced any issues with Alza . Please don’t buy anything with allegro . It’s a trap for return

I've ordered 2 packs of 2 walkie-talkies. Meaning one package originally was meant to have 2 walkie-talkies, and I ordered two packages, so I was meant to get 4. But no, I only got 2. I've tried going through their refund process, but they declined my request, saying that there's apparently nothing wrong with the package. However, this isn't true. I've been scammed by a listing, and they refuse to help. DO NOT BUY FROM THEM

I ordered an item and unfortunately had to deal with Allegro’s shipping process, which has been a complete disaster.

They were unable to deliver the package to my address, and I was then told I needed a Czech phone number just to claim it. Now they expect me to travel to a depot approximately 30 minutes outside the city. I do not have a car, so I would need to pay for an Uber or another form of transportation simply to collect a package that should have been delivered.

I was also promised a follow-up yesterday, but no one contacted me. When I followed up myself today, I was told that I still might not be able to collect the package because I do not have a Czech phone number.

The package contains medication that I need before leaving on Saturday, but at this point, I have very little confidence that I will receive it in time.

This has been one of the most frustrating delivery experiences I have encountered. Anyone ordering through a vendor that uses Allegro should be extremely cautious. If the package is not delivered or made reasonably available for collection, customers should consider disputing the charge through the appropriate payment provider.

My package arrived in Prague more than a week ago and still has not been delivered.

I received two SMS messages saying the package would be redelivered or redirected because the locker was full. After that, there was complete silence.

I contacted Allegro support and was told the package would be redirected. Nothing happened. No update, no solution and no delivery.

The most frustrating part is that this does not appear to be an isolated incident. A quick look at the reviews of One by Allegro shows the same complaints repeated over and over again: delayed parcels, poor communication and unresolved delivery problems.

A package that was supposed to arrive within a few days has now been stuck for more than a week. As long as Allegro continues to use a delivery partner with such a poor reputation, experiences like this will continue to damage customer trust.

No package. No communication. No resolution.

Tracking number: A004U2GH32

Product price change at checkout, followed by no availability at the low price
followed by availability in 3 days instead of tomorrow .

Appalling waste of time

I have ordered multiple items from huge to tiny. They were all delivered on time. I only had minor issues like a tape measure being blue insted of yellow, which is like whatever.
So overall, never had an issue and I hope it stays that way.

I have been trying to get $110 back for one month now. I cancelled my order before the seller shipped it, but they shipped anyway, so I had to explain to them that I cancelled in time. They got it back into their warehouse, but the seller did not refund me. I contacted Allegro, and they said I correctly cancelled my order, so they kept pushing them to refund me, but the seller kept making excuses. Allegro told them multiple times that if they don't refund me, they will place restrictions on their account, and I will be refunded by Allegro. They did not refund me, so I threatened a chargeback and a report to the ECC, they quickly replied and gave me a form, and after submitting my info to their "Safe Purchase" program, they have been quiet since, with no sign of ever giving back my money. I neither have the money nor the product.

Im ordering 3-5 times/month via Allegro and my personal experience is good! Sometimes I experience delays in delivery but's rather 3rd party issue. The range offer and good prices plus ecomm experiences makes that I would highly recommend this marketplace to anyone.

I have actual issue where i never received my order there is not signature and my last name Allegro team never helped me i lost my money
i already contacted with your team you have never replied me with solution

A few days ago i found out that PayPal is no longer available for people who live outside Poland. I asked the reason behind this and they reply (through Instagram direct) that "Hello 🌞We decided to disable this payment method to ensure the security of our customers. You can still pay for your purchases by card" the security of the customers is way better using Paypal and not credit card. If they don't add back Paypal as an accepted kind of payment I'll definitely never use allegro again.

Allegro blocked 500 eur at my bank without any reason. They keep it blocked for more than 6 days. I submit statement to police. The delivery is working not on time. The customer service is not helpful.
I'm the customer! I'm not seller, and there is no reason to hold 2 amounts by 2059 PLN, when I ordered just for 2059 PLN.

This is the worst company I have ever seen ALLEGRO.CZ . I’ve sent emails and tried calling them. NOTHING FROM ANYONE! I will never order as much as a plastic bag from you again. I want nothing to do with you; you couldn't care less about the customer the moment a problem comes up!

Most of the reviews are right. This is a disgrace, avoid their customer service at any cost, they will only drive you angry.

I've been sold a terrible, dangerous product or complained about so many times that I've asked Allegro Service for help. But nothing, it was just like a tennis match.

I didnt get my package, they closed my case. I didn't get my money back. so basically the stole me .