morele.net Reviews 

Ordered a laptop that was 300zl cheaper on morele...they cancelled order and claimed it was a mistake...greedy company!

I purchased a trampoline through Decathlon’s website, where the product was sold by a listed “Partner.” Only one box was delivered — containing just the legs — and the main components never arrived. I reported the issue immediately, yet weeks later I still have no replacement, no refund, and no return instructions.

The marketplace partner, Morele.net, has provided no meaningful communication and has failed to resolve the issue in any way. I have paid in full for a product that cannot be assembled or used.

What is even more disappointing is Decathlon’s lack of support. Since the purchase was made on their platform, I expected Decathlon to step in when their partner failed to deliver. Instead, I have been left without assistance, without updates, and without any clear path to resolution.

This experience shows a serious failure in:

Partner oversight

Customer service

Delivery reliability

Post‑purchase support

I had the unfortunate event of using this store via amazon. I needed to return a item, as it was defective. Unfortunately I received no level of customer service, beyond arguments and rudeness. I had to have amazon intervene several times, as they were so unwilling to help in any way. Avoid at all costs.

Awful service. Delayed and damaged goods.

Sold defective laptop for 9400 PLN with cheap GoodRAM memory.
Crashes 4 times in 2 days.
They refuse refund because "you're B2B, we can only repair".
SCAM! Avoid!
RMA: 1297004

Was better in past, now their policies are bad and black weeks sales are mostly like 0.01 pln xD

I was overall happy with a purchase of a computer case. Though it came with a scratch on a glass. I noticed it only after assembly and decided to write a review on their website. Everytime I tried to post my review - it was loading endlessly, and the review wasn't added.

I purchased a gimbal via Saturn Marketplace, trusting the Saturn/MediaMarkt brand. Unfortunately, the item was supplied by Morele and arrived defective from the start. I returned it immediately, with video evidence of the fault.

Instead of a refund or proper replacement, Morele simply sent the same defective item back to me, stating "no fault found." This left me stuck with a broken product. I have since involved the European Consumer Centre (EVZ) and contacted Saturn directly, but the issue remains unresolved.

It is shocking that Saturn/MediaMarkt cooperates with a supplier that treats customers in this way. In my view, Morele’s handling is unacceptable and damages trust in the whole marketplace system.

i wanted buy a 14" zipro....but after read VERY BAD OPINIONS i decided to buy from other company

1 tear ago, I bought a brand new Treadmill from Emag Bulgaria, representing Morele.net. After a few months only the Treadmill broken since then, I have been trying to find a way for Emag and Morele to repair it, or replace it. It seems like they dont have any sort of representation in Bulgaria and for the past 5 months, they have been traying to find a transportation company to Poland and still nothing. Obviously, they are a total fraud and most probably they will never fix it, but I will never buy anything from them, as well as Emag Bulgaria. Be careful when you order something from then....

I made an order for a high end pc. I have chosen fast delivery (payed) and it wasn't delivered. Nobody called me or told that it will be postponed. After that I started cheking and I tried to reach out support but they behave like stupid chat bots. If it will be possible I'll rate this with 0 stars. Worst experience ever.

They just ignore their customers requests. I have been waiting for a receipt for 3 months now. Have been sending them messages every week since the 11th of april until now, and nothing has been done.

I dont recommend to buy products from this company. If you have problems with the product, it will be like hell to solve it, it is easier to buy another one or to solve it with any other service and pay for it. Customer service doesnt deserve even a star.

Seller refuses to ship an invoice of the product

A horrible company with horrible customer service. They do not care about the customer, they act as they like. I do not recommend anyone to buy there! Money not refunded, although nothing has arrived with me. And it was for an amount of more than 400€. Horrible experience, never again

I ordered a vacuum cleaner that was in stock. After the buying process i received a message that the delivery time is 10 days. It’s totally fine for me. But then they changed the date of delivery without any notification to 17 days. We called the customer service and the woman wasn‘t able to help at all. All she said was that the vacuum cleaner is not in stock anymore and their provider don‘t deliver them new ones. Now i‘m left without vacuum cleaner for over two weeks with two little children!

Terrible customer service. After 10 days of placing the order they inform me that they will cancel it.

Ordered, on the 2nd December afternoon, an RTX 3060Ti from their web site's shop, seeing that it was avaliable immediately and clearly for shipping to Polish residents, in 2 or 3 days. After 2 days of really slow and difficult talking, Via email or Messenger, i pay the GPU on the 4th of December with my Credit Card. I don't receive ANYTHING about my new buy, an order number, a confirmation, some feedback, zero. After 3 days of silence, and after having paid, on 7th of December, they tell me that i'm in queue for the PREORDER of the GPU, having other 60 people, at least, before me. I wouldn't had buyed the GPU, if it was in PREORDER, like in Italy, where I live. I asked for a complete refund, but, magically, due to conversion exchange rates, i lost an amount of money. It's not about the (small) amount of money i lost, it's a matter of principle, because i lost it not due to my fault, but due to scammer attitude, or simply working incompetence of Morele.net
Go in some Polish farm, shoveling some manure and growing potatoes, you'd do undoubtedly better.

On numerous occasions delivery time has been misleading. It is high to start with, then it takes ages to actually meet the deadline. Ordered several company gear (monitors, laptops, PCs) and it was always late. Recently they mixed up the orders! instead of getting monitors they sent me someone else iMacs. Then I had to return them, which I did, but then no sign of the Monitors as the case is still being "verified". Terrible service! go somewhere else

Made a complaint for false advertisement and requested a refund on a drone - advertised 500m but in reality is only 30m and 4k camera, which is only fullHD (which btw looks like 144p on YT).
The drone broke after take off because after 30m it disconnected from the remote. They somehow blamed me for it and said that it goes 500m without the camera (never heard anything more stupid before) This is not even mentioned in the drone's manual. Anyway, the drone manfacturer fixed the drone and morele quickly closed the complaint without even mentioning the camera issue. Total dissapointment