Wellheater Reviews 

Helpful and polite response from customer service

I purchased 2 units from this Company. As I am in New Zealand I needed the 240 volt model which they advertised as available for the Australasian market. I received these however they were the 110 volt model which is unusable as is a fire risk. I advised they had shipped the incorrect product and was advised that they would send the correct model. Once again I received the 110 volt model. I advised them again and after multiple emails - AI generated from them - I have been advised that as I am out of the return time frame nothing further can be done. So now I have 4 heaters that I cannot use and they have my money!! Be Warned - this Company if fraudulent and highly corrupt.

I got three faulty heaters,although ordered one.
Instead of heating, they worked mainly as cooling, no heat at all, and they did not correspond to the Australian safety standards. They were made for European market and I got some adapters to fit them in my electric outlet.After several unsuccessful complains to wellheatershop, I returned them on PO Box which was the only address on the original parcel, two weeks after I received them. After that, my correspondence with wellheatershop dragged nearly for two months where I requested the money that I paid for the faulty heaters. I was offered to keep them(although they were already sent back ) with the refunds of 25%,50% and even 75% which declined.Every mail was signed by different person from Victoria, Virginia, Cyane, Neil, Dianne,Azel and many others. Finally, at the beginning of August, I accepted the offered refund of 50 % but next day the refund was stopped with the explanation that the procedure exceeded one month .My bank did not help me at all.

Product arrived broken. Replacement product was sent which was faulty. Pointed out false advertising on top of these & requested refund. Refund was offered & accepted however after chasing for a month now it has still NOT been received. Terrible product. Terrible customer service. AVOID LIKE THE PLAGUE!!!

DO NOT PURCHASE, HAIR DRYER BLOWS HOTTER.
Product is nothing like the falsely advertised video, not even close!
I purchased x 2 heaters on wellheatershop.com website (which arrived quite quickly) and ended up with all these extra items and warranties on checkout which cost me x 5 more than my original purchase.
I emailed the support team who reassured me there was nothing to worry about, I'll be able to return any items for a full refund within 30 days of delivery. The products arrived damaged, I emailed every few days (only to be ghosted) from the time the items were delivered to me, asking how I return these broken items. I received a reply on the email thread (which started from 25th June) saying unfortunately we won't be able to accommodate the return request due to the buyer not contacting us within the 30 day return period.
I do not understand how you are in business.

unfortunately the item had US plug instead of Australia. they were sending replacements, not arrived yet and I appear to be ignored except emails how was your experience, etc.

I give one star because initially correspondence sounds promising..however!! I wish I had checked trustpilot before purchasing. From what appeared an Australian website quoting Australian currency I was charged on bk statement within 5 mins in US currency. Ordered one charged for two and notified company immediately, no cancelation. Eventually after several rude letters from me offered small sum and no need to return items...items did appear but as US plugs of no use to me. Never received refund either. It's an absolute disgrace and they are really ripping people off. Every negative comment here is correct. Thus happened in June but am unsure of exact date now.

SCAM! Paid for four heaters - was charged twice on sam day plus another deduction of a third amount - no confirmation email and NO DELIVERY - down over $500!
SCAMMERS!! AVOID!

I ordered 2 units via a Google link cost was USD71.93. Within minutes I had been charged on excess of USD400 for an additional 11 units which included extended warranties and extra remotes. Customer service initially responded said I could get a refund on return. Very slow responding to my emails.
Returned 11 unwanted heaters by courier $120 still waiting for refund - have been advised they are having technical problems with the system

Customer service is fine so far, it is the product that is totally underwhelming. Refund in full requested.

They are untrustworthy; nondelivery of goods paid for mid may..now 6/7/26;no response from 4 emails; ie they are scam artists. DO NOT OPURCHASE FROM THEM.

One of my 3 heaters was faulty and in no time at all, I had a replacement!
...and there was no need to send the faulty one back to them, either!

What a piece of rubbish and what a SCAM in advertising. This thing couldn't heat a single man tent if it ran for 3 years. STAY AWAY, ITS A SCAM. To the frauds who are selling this nonsense I only hope you get treated the same.

Customer support, although very polite, was far too slow to reply to my initial complaint about currency in which the product was advertised, and which has not yet even been mentioned (almost 4 weeks later). There was no indication on advert that price was in US dollars until Paypal converted it to Australian dollars and deducted from my account.

Ordered the item in January, received an entirely different make and model. Returned the item immediately and an still waiting for the refund in June. Avoid, absolute scam.

The ammount of in formation provided

Unless I rate it one star, I cannot write a review. This has to be the WORST COMPANY TO DEAL WITH EVER. I ordered a heater - at their price. They did NOT DISCLOSE THAT IT WAS US$ so it was incredibly more that disclosed. This is false advertising. The delivery time was 7-9 days, I have been waiting close to a month. Tracking details DO NOT GET UPDATED.

After 40 days of floating around the world and finding its way to a courier company in NZ... it was discovered that Wellheater - in their haste to post - addressed the package to a non-existent address. Therefore the courier company could not deliver it and they have put a claim into Wellheater for this now lost package. Do you think it will be refunded. Please note - at the bottom of their website they have a 30-Day Money Back Guarantee... I wonder if this will be honoured?

Despite their reply, there has been NO contact and they hide behind their wonky email with no intention to respond.

THIS COMPANY NEEDS TO BE TAKEN TO TASK. THIS IS BULLSHIT. Bloody thieves.

Very poor quality and I only asked for 1 and received 2. Like many people on here, charged for 2 heaters, and because we live in NZ the price in US dollars was a disgrace from the price on website....I tried to cancel my order within a hour and told it was shipped already. We received them today and can't even use them in NZ due to the voltage been different here. DO NOT BUY.... it's not even worth sending them back as it would cost me more than the item.
VERY POOR CUSTOMER SERVICE

Scam. This is a complete scam by Lithuanian mafia. Beware. These are criminals and the product is a joke - absolute pieces of junk which are fire risks. When I received my order (I was drunk when I ordered) after 2 months I opened the package and threw them straight in the garbage. Be warned :-)

All good, thanks. Easy to order