Koalacloth Reviews 

2,993
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,809 reviews, reviewers overwhelmingly had a great experience with this company. Customers are genuinely thrilled with the innovative cleaning cloths, noting that daily housework and various household chores become significantly faster, simpler, and much more efficient by simply using just water. Consumers consistently highlight the outstanding overall product quality and exceptional user experience, emphasizing how brilliantly surfaces like glass, mirrors, and stainless steel sparkle without requiring any harsh chemical solutions. Some reviewers were not happy with delivery delays, mentioning that parcels experienced frustrating shipping times and unexpected local courier service issues before finally arriving at their homes after many days.

What people talk about most

Product

Consumers find product to be positive, expressing complete satisfaction with how easily surfaces like shower... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with how brilliantly the... See more

User experience

Users describe positive interactions with user experience, highlighting how the product significantly cuts... See more

Order

Reviewers mention positive feedback about order processes, highlighting that items are simple to purchase... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping, safe packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My koala cloths are absolutely brilliant. They clean everything from windows, bathrooms, kitchens including toaster, jug, microwave, oven, fridge (inside and out) doorhandles, no cleaning solutions... See more

Company replied

Rated 5 out of 5 stars

I purchased the Koala cloths and received them yesterday! Owing to the huge amount of bogong moths which made a serious mess of my glass sliding doors, I tries out the cloths to see whether they woul... See more

Company replied

Rated 5 out of 5 stars

The claims the Koala Cloth company makes are all true. People who have criticised the company must surely not be using the products properly. Only water is needed to clean fridges, oven tops, floors,... See more

Company replied

Rated 5 out of 5 stars

We found the cloths were perfect for bathroom mirrors & shower screen glass. The smallest one is used for our reading glasses. It’s the best we’ve ever had for cleaning them quickly & easily. Finally... See more

Company replied


Company details

  1. Home Goods Store

Written by the company

KoalaCloth — Premium XXL Microfibre Cleaning Cloths. KoalaCloth is your brand for premium, high-density microfibre cleaning cloths. Our XXL cloths are designed to clean glass shower screens, bathroom mirrors, windows, sliding doors, stainless steel taps, stone benchtops, glass cooktops and car windscreens — streak-free, lint-free and completely chemical-free. Just add water. No sprays. No scrubbing. No harsh chemicals. Thousands of households use KoalaCloth every day to wipe down their shower after use, polish mirrors and glass to a sparkling finish, remove soap scum and hard water marks, dry cars without streaks and clean kitchen benches, splashbacks and appliances in seconds. Our customers tell us the same thing again and again: they were sceptical before they tried KoalaCloth — and now they keep one in every bathroom, the kitchen, the laundry, and the car. Many buy extras to gift to their daughters, sisters, friends and neighbours. KoalaCloth is loved by busy mums, professional cleaners, Airbnb hosts, retirees with arthritis or sore hands who need cleaning to be easier, and anyone who wants a faster, healthier, more eco-friendly way to keep their home sparkling. One cloth. Just water. Effortless results. Join the KoalaCloth community and discover why it's the last cleaning cloth you'll ever need to buy


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,993)

2,737 reviews in the last 12 months

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Rated 2 out of 5 stars

Don't waste your money

Set up to appear as an Australian company, which it is not. Very expensive, and absolutely not worth it; does not work as advertised, in fact it's less effective than what I've been using for the last 20 years. Tried to return as per their policy but the return cost was in USD via Australia Post, and added up to almost 25% of the purchase cost. Offered me a 50% refund and for me to keep the product (thus confirming to me that they're way over priced) and because of the cost and difficulty of returning my purchase, as well as what were explained to me as significant delays in processing a full refund, I accepted that offer. Now the cloths are sitting in my linen cupboard, never used and just taking up space. Don't waste your money.

11 September 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Michelle,

We're sorry to hear your experience fell short of expectations. We've noted your feedback and will pass it on to the relevant team.

We can see that our support representative has now processed your refund. We'd also welcome the opportunity to help improve your results, as technique can sometimes make a difference. Please feel free to email our Head of Customer Relations at mark@koalacloth-au.com so he can personally review your case and assist.

Regarding our business origins, we operate under a US-registered business, with KoalaCloth as our tailored brand for the Australian and New Zealand markets.

Thanks again,
KoalaCloth

Rated 5 out of 5 stars

Great product and quality

Great product and quality. Koala cloths are excellent for cleaning windows and anything else you might like to clean. I have bought some for my daughter for Xmas. Quick delivery, great service. Thanks

12 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Sharon,

Thank you for your lovely feedback! We're so pleased to hear you're enjoying your KoalaCloths and that they've made cleaning easier. It's wonderful that you've chosen to share them with your daughter for Christmas too!

Warm regards,
KoalaCloth

Rated 4 out of 5 stars

Easy ordering with timely delivery

Easy ordering with timely delivery. I found these cloths performed as well as advertised. The different sizes are great. Very happy with the performance of these cloths especially on the shower screens and tap wear.

17 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Paula,

We're glad your order arrived promptly and that the different cloth sizes are proving useful especially for keeping your shower screens and tapware clean. Thank you for sharing your experience.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

Order came promptly

Order came promptly. I already had a previous order of Koala cloths, so I was confident to order more, knowing firsthand how effective they are. You can’t get more simple than a water only clean! Wonderful for windows, mirrors and glossy surfaces; no streaks!

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi there,

Always lovely to welcome a returning customer! We're glad your first set made such a good impression that you came back for more. Enjoy the simple, water-only cleaning!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

To my surprise it did actually start to…

To my surprise it did actually start to lift stubborn long term inground grime from my patio tiles. Grime nothing else would move. Jif, bleach, bicarb, even Enjo. And a little more improvement with each use. Very pleased.

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Lucille,

That's an impressive result on your patio tiles! It's great to hear you're seeing continued improvement with each use especially on grime that's been so difficult to shift.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

did not expect to be this impressed

I did not expect to be this impressed, but I really am! They are mainly for bathrooms, white surfaces, glass bench tops etc. They live up to the hype, easy , simple and they work. Very easy to wipe down shower. Have just ordered 6 more to share with my adult kids. Impressed

2 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Annie,

We're delighted the cloths have exceeded your expectations! How lovely that you've ordered more to share with your adult kids. We hope they become just as handy in their homes!

Warm regards,
KoalaCloth

Rated 4 out of 5 stars

Great product!

Great product!! Perfect clean finish on windows with only water and wiping. So easy, so good!!

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Adam,

Thanks so much for your feedback! We're glad you're enjoying the streak-free finish and how easy it is to get great results using water alone.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

Happy with my purchases

Happy with my purchases. No problems. The cloths work well. The shower sparkles, the car windows shine. Yet to do the house windows but know they will gleam once done. It’s a good product worth having and keeping.

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Glenys,

Sounds like your KoalaCloths are already getting plenty of use! Great to hear your shower and car windows are sparkling. We hope the house windows are just as satisfying when you get around to them!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

I bought some as gifts

These cloths are so good I just bought two sets to give my children. We use them in the shower, the kitchen (especially the induction cooktop) and to clean the windows.

2 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi there,

Two more sets heading to the family! Love that KoalaCloths have become a go-to for everything from shower glass to induction cooktops. Hope your children enjoy using theirs just as much!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

Very happy customer.

I was very happy with Tash Advise. The cloths make window cleaning so mush easy, and also my taps sparkling clean.

19 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi there,

We're so glad Tash's advice was helpful and that you're enjoying the results! Lovely to hear your windows and taps are looking sparkling clean.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

my order was easy to place and product…

my order was easy to place and product arrived quickly.
now that i have used the products i am wrapped with them and have recommended them to my family.

29 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi David,

Great to hear your order arrived quickly and the cloths have lived up to expectations! Word of mouth is always lovely so we're glad your family is getting to hear about them too.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

I’m very happy with my koala cloth it…

I’m very happy with my koala cloth it makes clean just that much easier. Wish I had bought one earlier

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Jenny,

Better late than never! We're glad your KoalaCloth has made cleaning a little easier. Here's to enjoying less effort with your everyday chores!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

The Koalacloth did what Is says

The Koalacloth did what Is says ,used it on the shower glass no more streaks.also the mirrors, pinched.one for the car screen ,great product recommend to my friends and family

4 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Stephen,

Sounds like you've found plenty of uses for your KoalaCloths! Great to hear they've delivered the results you expected. Enjoy sharing the discovery with friends and family!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

Easy purchase

Easy purchase. Fast delivery. Works great on shower screen

14 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi John,

Glad everything went smoothly with your order and that your shower screen is looking great! Enjoy your KoalaCloths.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

Works like MAGIC

Works like MAGIC. Makes cleaning fun!
Quality product.

3 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Xerxes,

Cleaning being fun? Now that's a result we love to hear! Glad you're enjoying the quality and performance of your KoalaCloths.

Warm regards,
KoalaCloth

Rated 1 out of 5 stars

Total scammers

Total scammers. I ordered a pack of 3 cloths and paid the money through PayPal. Within minutes later another payment for the same amount went through. I contested this with Koala within 10 minutes of the order going through. They said too late, it’s already processed and ordered. What a joke. They then said they’d refund 30% of the first order. And if I wanted to send them back I needed to pay for postage.

I suggest nobody orders through this company. I’m a pensioner and don’t have much money and now I’ve paid double the amount.

31 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi there,

We're truly sorry we weren't able to intercept your request before the order entered processing. From what you've described, it seems the second payment may have been for a bundle added through a post-purchase offer after your initial order.

We genuinely value our customers' experience and regret that this hasn't met your expectations.

Could you please email our Head of Customer Relations at mark@koalacloth-au.com so he can personally review your case and work towards a suitable resolution?

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

We initially bought them for ourselves…

We initially bought them for ourselves to try and found the Koala clothes were the best for wiping down the shower glass, leaving no streaks at all.
Now our kids and all family members own Koala cloth products. Great item!

3 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Ian,

We're really pleased to hear that your family has enjoyed using KoalaCloths and that they've become a favourite for keeping your shower glass clean and streak-free. We truly appreciate your continued support!

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

The Shower screen is amazing Just a…

The Shower screen is amazing Just a quick wipe after shower and comes up wonderful I have some hand problems so cleaning shower was always hard THIS is so easy ❤️

1 November 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Cheryl,

We're so glad to hear the cloth has made cleaning your shower screen easier especially with your hand problems. It's lovely to know it's helping take some of the effort out of your cleaning routine.

Warm regards,
KoalaCloth

Rated 5 out of 5 stars

I purchased them for a friend

I purchased them for a friend, as I was so impressed with mine. Lives up to all the claims in the advertising.

13 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Kay,

It's great to hear you were impressed enough with your own cloths to purchase a set for a friend. We really appreciate your support and hope your friend enjoys using them too!

Warm regards,
KoalaCloth

Rated 4 out of 5 stars

Happy with Koala Cloths

Koala cloths arrived promptly as promised. Was happy with the way Koala cloths cleaned bathroom surfaces and bathroom mirror with just warm water.

31 October 2026
Unprompted review
Koalacloth logo

Reply from Koalacloth

Hi Brenda,

We're glad your KoalaCloths arrived promptly and that you're enjoying the results around your bathroom. Thanks for taking the time to share your experience and for choosing KoalaCloth!

Warm regards,
KoalaCloth

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