HaloGrow Reviews 

2,159
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,811 reviews, reviewers had a great experience with this company. Customers love how easy the spray is to use and frequently notice that their hair feels softer, looks shinier, and appears thicker after a few weeks of consistent application. People also really appreciate the detailed product information provided by the brand and find the overall purchasing process simple and straightforward. Some reviewers were not happy with unexpected charges and automated upsells during checkout that resulted in receiving multiple unwanted bottles instead of just a single purchase. A few consumers also mentioned that customer service was extremely difficult to deal with when attempting to cancel orders or process returns.

What people talk about most

Product

Customers consistently note positive experiences with product, mentioning that it is easy to apply and makes... See more

Quality

People report satisfaction with quality, noting that hair feels shinier, softer, and thicker after use.... See more

User experience

Clients share positive opinions on user experience, highlighting that the purchasing process is seamless,... See more

Order

Users describe ambiguous interactions with order, highlighting a wide split in customer experiences. While... See more

Price

Reviewers mention ambiguous feedback about price, with opinions heavily divided on the overall cost. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Though I haven’t noticed any new hair growth yet, my hair is definitely more shiny and feels slightly thicker. I wish the packaging had more information as my hair felt very sticky and was difficult t... See more

Company replied

Rated 4 out of 5 stars

I have been extremely impressed with the follow up reports from the ladies, which is great. I wish I received the same enthusiasm from my new car dealer as from Halo Grow. At this stage I cannot give... See more

Company replied

Rated 4 out of 5 stars

The buying & ordering experience has been fun and smooth. A little disappointing to find out that shipping may take 10-20 days to Canada. I thought the marketing video was informative and straightforw... See more

Company replied

Rated 4 out of 5 stars

Order of spray was received as expected. Directions are clear. Easy to use. Hair feels soft with no oily or greasy feel. It is too soon to notice any improvement in hair loss. I’m anxiously awaiting... See more

Company replied



Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(2,159)

2,156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dishonest and scammers

Don’t buy from this company they are scammers. My wife ordered “buy 2 get 2 free” at £15.99 each which equals £31.98. They debited £53.99 and then debited another £63.96 .

When a delivery email eventually arrived it showed a product that she did not order and the amount for what she did order was not the amount advertised - the total on the invoice is £118.95.

My wife contacted Halogrow via their customer service portal within minutes of placing the order, due to us receiving credit card notifications that had amounts deducted that did not match what she ordered .

They have now emailed my wife saying the items have been dispatched , why? What is the point of the customer service portal when they ignore the messages? Why is there not a cancellation option?

Reading others reviews we are now aware that we are now victims of this company .

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest company to deal with when…

Dishonest company to deal with when ordering. I placed my order & double the amount came off my credit card. I detest the opportunistic theft! Of course double the product arrived which I don’t need. I would never order again be because of that experience. To top it all off, the delivery company left it on the top of my wheelie bin, where it sat in the full sun before I saw the parcel. I wonder if zi can use it or chuck it in the bin!

6 September 2026
Unprompted review
Rated 2 out of 5 stars

July 8 I ordered 6hair spray and soon…

July 8 I ordered 6hair spray and soon after 4 serum. I found the process aggressive. So I asked to return the serum. That process to return was very complicated. But the parcel arrived August 24. I've had no word about the refund since.

25 August 2026
Unprompted review
Rated 3 out of 5 stars

Need to allow us to order what we want…

Need to allow us to order what we want without all the after stuff that goes on as then you don't know what you actually have ordered until the end and then it's too late as you've already paid

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Thieves and liars

Thieves and liars - overcharge you - promise 30 day Money Back Guarantee - THEY SEND AI GENERATED RESPONSE to your refund request - then AI generated response to your complaint asking for more details about your order and never action your refund - DON’T BUY FROM THEM !!!!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM company

Halogrow sent me products that I did not order and promised me upon return I would get a full refund. To date this has not happened, items were sent back 2 months ago. This company is a scam, dishonest and steal money from you, BEWARE.

15 June 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Debbie,

Thank you for sharing your feedback. We’re sorry to hear you may have experienced an issue, and we’d like to help get your concerns addressed.

Please check your email inbox for a message from our support team, as we’re hoping to work with you toward a resolution. If you haven’t received our email, please contact us at customercare@tryhalogrow.com so we can assist you right away.

Warm regards,
HaloGrow Team

Rated 4 out of 5 stars

Hopefully my hair will grow out get…

Hopefully my hair will grow out get better soon. I have tried other products that didn’t work so I am hoping that this one will be amazing.

3 September 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Bonnie,

Thank you so much for sharing your thoughts and for giving HaloGrow a try! We truly appreciate you choosing us as part of your self-care routine, and we hope you enjoy your experience with the product.

If you have any questions or would like to share more feedback along the way, please feel free to reach out to our support team at customercare@tryhalogrow.com. We’ll be glad to assist you.

Warm regards,
HaloGrow Team

Rated 5 out of 5 stars

Efficiently delivered

Efficiently delivered. Product works with little fuss to use

3 September 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Mrs Susan,

Thank you for your wonderful feedback! We’re so pleased to hear that you’ve had a positive experience with HaloGrow and found it easy to incorporate into your routine. We also appreciate your kind words about the delivery experience.

If you have any other feedback or questions, please feel free to contact our support team at customercare@tryhalogrow.com. We’ll be happy to assist you!

Warm regards,
HaloGrow Team

Rated 4 out of 5 stars

Was very fast delivery and constant updates to timeframe

Was very fast delivery

31 August 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Candy,

Thank you so much for sharing your positive feedback! We’re delighted to hear you had a great experience with HaloGrow, and we truly appreciate your support.

If you have any other feedback or questions, please feel free to reach out to our support team at customercare@tryhalogrow.com. We’ll be happy to assist you.

Warm regards,
HaloGrow Team

Rated 5 out of 5 stars

Losing hair fix

The problem with losing hair was well explained and the product to fix the problem was introduced well

2 September 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Mary,

Thank you so much for sharing your positive feedback! We’re delighted to hear that you found the information clear and helpful and had a positive experience learning about HaloGrow. We truly appreciate your support.

If you have any other feedback or questions, please feel free to contact our support team at customercare@tryhalogrow.com. We’ll be glad to assist you.

Warm regards,
HaloGrow Team

Rated 3 out of 5 stars

I did not like that I went through all…especially having paid for more products than I ordered!

I did not like that I went through all the other promotions and was not presented with an opportunity to see my order before I was checked out after all the promotions and there were more products than I had ordered!

2 September 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello LNS,

Thank you for taking the time to share your feedback. We’re sorry to hear that you may have experienced some frustration during the checkout process. We truly appreciate you bringing this to our attention, as feedback like yours is valuable to us.

Should you have any other feedback or questions about your order, please reach out to our support team at customercare@tryhalogrow.com, and we’ll be glad to assist you.

Warm regards,
HaloGrow Team

Rated 5 out of 5 stars

I am pleased with the product

I am pleased with the product. My hair is filling in evenly so it looks natural. I like that it is not oily and is fragrance free. Specials help me order so I dont run out. Customer service is helpful, friendly and knowledgeable! Pleasure to talk to them when i have questions.

1 September 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Mary,

Thank you so much for sharing your positive experience with us! We’re delighted to hear that you’re pleased with HaloGrow and that you’re enjoying the product as part of your haircare routine.

It’s also wonderful to know that you’ve had such positive interactions with our customer service team. Providing friendly, helpful, and knowledgeable support is very important to us, and we truly appreciate your kind words.

Should you have any other feedback or questions, please feel free to contact our support team at customercare@tryhalogrow.com. We’ll always be glad to assist you!

Warm regards,
HaloGrow Team

Rated 1 out of 5 stars

Scam company

My order went though on PayPal before I reviewed everything. I contacted the company immediately to cancel the order and was told I could. Then suddenly I was told it was too late, but I could return easily when the order arrived. Lie, it was impossible! Everything was done to make me keep the order, including reduced price for 4 bottles. I received over 70 emails in total telling me that would give me help to return and several asking me to review Halogrow. Nothing worked and I suspect a refund or reduced price wouldn't have worked either. PayPal was useless and didn't read my complaints properly. I won't be using them again. Stay clear of this company, they are a scam.

8 June 2026
Unprompted review
HaloGrow logo

Reply from HaloGrow

Hello Christina,

Thank you for taking the time to share your feedback. We’re sorry to hear that you may have experienced an issue with your order.

Our support team has reached out to you via email and hopes to help resolve your concern. Please check your inbox, including your spam or junk folder, for our message.

If you haven’t received our email, please contact us at customercare@tryhalogrow.com so we can make sure your concerns are addressed right away.

Warm regards,
HaloGrow Team

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