Rapid Medical Supplies Reviews 

408
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping service, noting that orders arrive promptly and make managing daily mobility needs much easier. People also highlight that the website is simple to navigate, making it effortless to find and purchase the right medical equipment. However, some people mentioned that delivery did not always go according to plan, noting unexpected delays or frustrating problems with couriers. A few other people also felt that certain product design details, such as grips or indicators, were not entirely comfortable or functional for their specific personal needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are sturdy, robust, and... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Consumers find quality to be a strong and reliable feature across various items. Reviewers frequently mention... See more

Order

Clients share positive opinions on order, noting that the website is easy to navigate and the ordering... See more

Service

Customers report widespread satisfaction and appreciation for the outstanding service, noting that the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dad had a fall and urgently required some aides to help him at home afterwards. Rapid Medical Supplies shipped my order the same day and it was sent via express shipping allowing him to get the pro... See more

Rated 5 out of 5 stars

Delivery was good, one day earlier then first forecast. the packaging was impressive and all the parts were fine. The assembly was well described in the easy-to- follow leaflet and presented no diff... See more

Rated 5 out of 5 stars

I searched for a long time before finding the Gripperz socks at Rapid Medical. They are great for my husband's size 11 feet and cosy in this cold weather. The grip soles are just what he needs with hi... See more

Rated 5 out of 5 stars

I highly recommend this Company to purchase from. Service, products & prices are excellent. I had looked in a shop at the walker I bought for my elderly mum, the same day I purchased from rapid medica... See more


Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store
  3. Online Pharmacy
  4. Pharmacy

Written by the company

Australia's first online medical supply store to offer a true and holistic approach to health and well being. Get your Rapid Anti-Gen test today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

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No history of asking for reviews

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4.7

All reviews

(408)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products and good prices

Good products, well priced, fast and reliable delivery. The blood pressure monitor is great for the price and simple to use. Delivery was fast and I was kept updated with progress.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the third Spacelite 4.5 light…

This is the third Spacelite 4.5 light weight mobility walker I have purchased from you in the last six months. The first was for a friend recovering from cancer, the second and third for my Father and my Mother-in-law, who require stability for walking. The product is perfect given it's light weight and ease of folding a transporting.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Patient and helpful staff. Great company!

The gentleman who arranged my order was very patient and helpful with my many questions. My Electric Wheelchair was received within 3 working days in good order as promised. I know I will be able to travel overseas now in comfort. Great company to deal with.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy! The walker arrived really quickly and is really good quality

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Gripperz socks

The Gripperz socks I ordered were in stock. The price of the socks and the delivery fee were lower than some competitors.
They were delivered quickly. A professional company to deal with. I highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

GREAT product - Freedom to move.

GREAT product, service and delivery. Literally a real life changer for my wife suffering from 4th stage cancer - she can now go away with confidence on short excursions.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was good

Delivery was good, one day earlier then first forecast.
the packaging was impressive and all the parts were fine. The assembly was well described in the easy-to- follow leaflet and presented no difficulties. No tools were required which was a bonus. It is sturdy and a good fit, although I have all adjustments at maximum, I am 173 cm tall.
I needed to watch a couple of You-Tube videos before I could use the walker comfortably.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

NOT RAPID!!!!!!

There is nothing rapid about this company. They only offer Rapid Dispatch not Rapid delivery. The item may be dispatched quickly but it just sits there waiting for a courier or Aus post to come and collect it. So what's the point? Even the tracking shows that it has been dispatched but not indicating when it is actually going to be collected (after you order it). I found this to be very misleading. There is nothing "Rapid" for it is not been collected rapidly. Then, they don't answer the phone. They only send text messages late in the day so it is too late to go and buy the item if you need it urgently. I couldn't cancel the item once I found out that it wasn't going to be delivered "Rapidly" only dispatched Rapidly. I think this is very Misleading. I rarely give a company a bad review but I feel so mislead and when I tried to contact them, they don't answer the phone, or they send a message so late in the day it's too late.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Great product , great price.

Great Product, perfect for my shower space, very competitive price. Bought the first one, then decided to buy a second one as a bathroom stool, but... out of stock.
"What can we do help?" the Bot said, "Contact Us" the Bot said. So I asked when the product would be back in stock - no response from Bot or anyone else.
I kept checking the website myself and eventually it was back in stock so I ordered it.
I wanted it to arrive before I went into hospital but the estimated delivery was the week after - a bit disappointed, but not the end of the world.
But the despatch and delivery team came good and the item arrived in good condition 3 days before my hospital admission, so i could start using it straight away.
Very happy with the outcome.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Inogen Rove 6

Staff well informed on product, demonstrated functions of machine. I have been using Inogen Rove 6 and is an amazing peace of machinery, my oxygen sats sit around 90% after 5 minutes increase to 96% with setting on 3.
Pricing of product was one of the cheapest I could find online, including the bundle I purchased.
Can’t comment on delivery as I drove to the Yatala depot from Brisbane.

Very Happy

Warren

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great wheelchair & 1st class service

Very friendly down-to-earth service when I placed the order; very fast delivery; clear instructions on how to 'get started'. The lightweight electric wheelchair is exactly as described: it is easy to lift into the car, very user-friendly; my wife loves it! and it looks great.

19 February 2026
Unprompted review

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