Sarah was absolutely brilliant in helping me return my order after missing the timeline! She was quick, efficient and incredibly helpful. She understood my situation straight away and resolved my issu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is by my favourite clothing brand and app. Every piece I buy gets endless comments, the delivery is quick (enough), the return process is so easy and at times they’ve even let me keep items for f... See more
Company replied
I was able to find and access customer service chat line quickly, after having my Cider package stolen. Response time was quick! They offered 100% store credit refund, or to resend the package. I opte... See more
Company replied
I haven’t received my order yet, but oh my gosh! Costumer support has truly been so very helpful! I made an order for my elopement dress with heels, a dress for my fiancé’s BCT grad with cute flats an... See more
Company replied
Company details
Written by the company
Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
Contact info
Hong Kong
- hi@shopcider.com
- shopcider.com
4.5
Excellent
13K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cider
Thank you for your kind words — we truly appreciate them. Your encouragement means a lot to us and reminds us to keep up the professionalism and care in everything we do. We look forward to serving you again in the future. 💕😊
Reply from Cider
Thank you for your kind words — we truly appreciate them. We're so glad to hear that you love our clothes and that you're happy with both our shipping speed and service. We'll keep putting our hearts into making your shopping experience even better. 🍎
5 of my orders were cancelled back to…
5 of my orders were cancelled back to back. i even reordered a few times. changed my email. everything. i gave this site so much business throughout the years so im incredibly upset by this experience.
27 July 2026
Unprompted review
Reply from Cider
Thank you for your trust and for taking the time to share this with us. We're truly sorry that you've experienced multiple order cancellations, especially after trying different ways to resolve it without success. We completely understand how disappointing and confusing this must be — especially for someone who has been a loyal customer for so long. We'll carefully document your case and escalate it to the relevant teams for review as quickly as possible. We'll also make sure to keep track of the progress. Thank you for your patience — we're committed to doing our best to get this resolved. 💕
Great site with a wide variety of…
Great site with a wide variety of quality clothing options at affordable prices! They especially shine with their sales and customer service, both of which offer opportunities to really maximize your money!!
3 September 2026
Unprompted review
Reply from Cider
Thank you for such a thoughtful and generous review — it truly means a lot to us. We're so glad to hear that you appreciate our variety, quality, and pricing, and that our sales and customer service have helped you make the most of your shopping experience. Knowing that we help you maximise value is the best compliment we could receive.😊
Good quality and great customer service.
Good quality and great customer service.
3 September 2026
Unprompted review
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're so glad to hear that both our quality and customer service have met your expectations. We'll keep working hard to stay consistent and reliable for you. 🍎
The old Order
They’ll finally give me a refund, the dress that never came (the order was taken few months ago, thankfully they’ll give me 100% money back)
3 September 2026
Unprompted review
Reply from Cider
Thank you for your patience throughout this process — we truly appreciate it. We're sorry that your dress never arrived and that it took longer than expected to resolve. We're glad that we could finally issue a full refund for you, and we hope this brings some closure to the issue. If there's anything else we can help with, please don't hesitate to reach out. 💕
Cider has been my wardrobe since I…
Cider has been my wardrobe since I started using the app. I love the app and the customer service.
3 September 2026
Unprompted review
Reply from Cider
Thank you for your lovely words — they truly mean a lot to us. We're so honoured to be your go-to wardrobe, and we're really glad to hear that you enjoy both the app and our customer service. We'll keep working hard to stay your favourite. 💕
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're so glad to hear that you had a great experience with our customer service team. We'll keep doing our best to support you whenever you need us. 💕
love cider!
2 September 2026
Unprompted review
Reply from Cider
Thank you for your kind words — they truly mean a lot to our team. We'll keep bringing you pieces you'll love. 💕
Lost Package Refunded
I recently lost a package in transit after waiting for it for a month. My agent helped me so much by refunding my order! I have used Cider for two years now and it is my top choice for new clothes. I recommend!
2 September 2026
Unprompted review
Reply from Cider
Thank you for sharing your experience with us — and for being such a loyal customer for the past two years. We're truly sorry that your package was lost in transit, but we're so glad our team was able to step in and help make things right for you. Knowing that we remain your top choice for new clothes means the world to us. We'll keep doing our best to deserve your trust. 💕
Very helpful customer service
Cider has very helpful customer service and very cute products!
2 September 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you found our customer service helpful and our products cute. That's exactly what we aim for — great support and lovely pieces for you to enjoy. 💕
Reply from Cider
Thank you for your kind words — we truly appreciate it. We're so glad to hear that you had such an amazing experience with our customer service team. Your satisfaction means a lot to us, and we'll continue to do our best to support you. 💕
Reply from Cider
Thank you for your lovely feedback — we truly appreciate it. We're so glad to hear that you enjoy the variety of styles we offer. Fashion is all about choice, and we love being part of your style journey. 💕
Reply from Cider
Thank you for your wonderful feedback — we truly appreciate it. We're so glad to hear that you had such an amazing experience with our customer service team. Your kind words mean a lot to us, and we'll continue to do our best to support you. 💕
worked really quick on handling a…
worked really quick on handling a package that never arrived. I have never been so satisfied with customer service than with cider.
1 September 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words — they truly mean a lot to us. We're so sorry that your package didn't arrive as expected, but we're really glad that our team was able to step in quickly and help make things right. Knowing that you've never been so satisfied with any customer service before means the world to us. We'll keep doing our best to deserve your trust. 💕
Good service to
1 September 2026
Unprompted review
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're glad to hear that you had a good experience with our service. We'll keep working hard to make every interaction just as helpful. 💕
Quick and easy customer support with…
Quick and easy customer support with helpful answers.
1 September 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad to hear that you found our support quick, easy, and helpful. That's exactly the experience we aim to provide. We look forward to serving you again whenever you need us. 💕
Reply from Cider
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you found our customer service helpful and responsive. Your satisfaction is important to us, and we look forward to welcoming you back again in the future. 😊
Reply from Cider
Thank you for your kind words—we truly appreciate them. We're glad to hear you found our team friendly and responsive. That's exactly what we aim for. We look forward to serving you again soon. 😊
Excellent customer service
Excellent customer service. Very efficient in resolving my issue this evening. Thank~you
30 August 2026
Unprompted review
Reply from Cider
Thank you for your kind feedback — we truly appreciate it. We're so glad we were able to assist you quickly. Your satisfaction means a lot to us, and we look forward to serving you again soon. 😊
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