momox Reviews 

Momox suffers from the same "enshittification" process as so many corporations... they used to be so great, now they give you BS excuses to refuse your clothing, and today I logged in to find that a dress I wanted to buy suddenly had gone from 8,90€ to 22,90€, along with a nice message telling me that my item return rate was "high" with 5 items returned out of 5 ordered and that i was "wasting resources". Excuse me? Where is that BS coming from? Firstly, NEVER did I return all items purchased (I sent back maybe 5 out of 30-40 purchased), secondly items were sometimes returned because totally effed (10cm rip in butt area of trousers), and momox is even advertising the fact you can return items, but then makes you feel guily when you do? Well played guys, guilt tripping customers lost you one of them!

Momex is an absolutely horrible company. I ordered a CD from them through Amazon. It never arrived. Momex gave me a DHL tracking number that didn't work. After I finally was able to reach Momex they told me that they had no idea about the location of the CD and that DHL doesn't have a tracking system. When they sent me a message, it was in French. Unfortunately, I don't speak French. They seem to be too stupid to realize that my message to them was in English.
I will never buy anything from Momex again and would encourage others to do the same. Overall, Momex is a horrible company!

I sold 10+ items of clothing to Momox - some of them never worn or worn only once. Everything was rejected for reasons that make no sense. A pair of faded dungaree jeans was rejected because they are faded - that’s just the style! A Levi’s denim skirt that I had never worn was rejected because they said it wasn’t made by Levi’s (literally bought from a Levi’s store that year). A never-worn pair of jeans was returned for a ‘stain’. They don’t send proof. I have wasted time and money, and I would have to pay €12 just to get these items back. Don’t waste your time with Momox - just sell your items yourself.

I never write reviews here or in other websites, but I think that such a shady business cannot go on unpunished like this.
I sent over 15 books to Momox. One of the copies in best condition, the Yellow Book of German Verbs (sent with its original CD), which I acquired on BookDepository some years ago, was catalogued as Raubkopie(!): yes, pirated or not original.

This is funny, because I still have the original receipt in my email from BookDepository (a company that would be later be bought by Amazon). Unfortunately, I cannot upload it here, but I will do it on GoogleMaps.

I am happy that I donated over 100 books to Oxfam and trusted what many reviews were stating here.

Edit: Momox gives AI-generated answers to these reviews and to the messages that one sends to the email address stated below.

All in all, a business based on taking books almost for free to sell them to the public. Bordering on the criminal.

Bought something trough bol.com. returned it the 10th of July. I still have not got my money back. I've sent them 10 emails already and no one seems to answer with written replies.

Dont order here and expect normal service.

I sent them 4 books, two of which (the most expensive ones, I am sure by pure coincidence) got declined for being promotional or loan versions, which is simply a lie. I sent them normal store bought versions of the books in great condition. These are not promotional or loan versions.

When trying to contact customer service, they simply hung up on me three times, before I got to talk to a customer service agent that barely spoke German, completely ignored my request, and told me to call back an hour later.

This company seems to try to rip people off. Cannot recommend.

Edit: After countless calls with their atrocious customer service, and complaining publicly here, Momox re-checked the books I sent and accepted them. Which makes sense, as there was nothing wrong with them in the first place.

I updated my review from 1 to 2 stars, to reflect this news. However, I still got a very bad impression and the feeling that they tried to rip me off, and only relented after I complained persistently and publicly.

I ordered a book on 21/4/25. I chased the delivery on 19/5/25 and was told it was dispatched but to allow 20 working days for delivery. I chased the delivery again on 11/6 and was told that they never had the book in the first place. So they tell lies to their customers. Not a serious merchant and to be avoided.

I have ordered several CDs from the German part of Momox and thankfully received great quality products, quick delivery and great value for money. I cannot say enough good things, so I felt it was time I wrote a solid review for them. Many of the products I have bought are ‘way’ more expensive elsewhere, so I feel super grateful for money saved and the experience I have had through excellent consistent communication and delivery. 10/10

It has been more than two months that Momox has been ignoring the complaint I sent to them regarding the loss of some books. They do not rovide any solution (resend the books or reimburse their value). Awful service! Do not reccomend at all this company.

I ordered a phil collins cd called but seriously... I recieved the package, the cd case is for ( but seriously), the cd inside is ( hello I must be going) .

My experience buying from momox. brilliant.

Ordered a used Spanish language non fiction book via Amazon. MOMOX sent the completely incorrect book (an entirely different Spanish language fiction book) despite the accompanying invoice indicating the book ordered. I was instructed to return the book (initially at my expense) to a UK address with the assurance that I would be refunded both the cost of the book and the additional shipping "as soon as the package arrived". I have proof that the book was delivered, but MOMOX are now stating that they will not process the refund until the book they erroneously sent arrives back in Germany, a process which could take several weeks. This is completely unacceptable, given that the issue arose from incompetence on their part.

They sent me books that were in much worse condition than they said they were. Then they never replied to my emails. I have had several incidents with them and throughout the customer service will ignore your requests and send you templates nonsense answers. Frankly, they are not cheap at all. For a few cents more per book, I will go for new books, although I am in favour of second hand items.

The books that I offered Momox are being checked since 3.01.2025. I have sent a mail to the customers service and they asked me to be patient. It feels as my books have been diverted or lost. In this case I think I should receive the amount offered bcs I've sent them three books in excellent condition.

Be careful! If you have any problems over the most basic issue you will be blacklisted by their customer care and no one will talk to you. I thought it was a good deal until they scammed me and just repeat "it was in the terms and conditions ". I don't think every customer reads the AGB terms and conditions every time they order after years of ordering... I normally don't call out companies like this but I want to warn others about how they deal with problems. Then they write “contact qm …” I wrote to that email address several times and only received the same copy and paste response from the initial service worker (carmen h.) over and over as if she is searching out my emails and closing my emails before they can actually get to a manager because my problem is more complex than just ( it was in the agb…) OH and they threaten if I continue to ask for management or QM to respond to me they write they will “cancel my account”… hmmm.. very suspicious 🤨

This is a great way to empty your closet of items you no longer want or need. Use the funds to purchase new items or pay bills, etc. Very user friendly site and smooth process.

I appreciate the convenience of selling to Momox—submitting products is easy, and the process is straightforward. However, their guidelines for accepting items are unclear. I've sent in brand-new products that were rejected while other, less pristine items were accepted, which can be frustrating and inconsistent. Overall, it's a useful platform, but clearer standards would make it a much better experience.

Ordered 3 times from momox,icicle works cd, they sent a tape!! Natalie merchant cd scratches and jumps and finally a u2 live in miami, they sent a toto cd!! Did contact them promised to send item but never did! Don't buy buy from them!!! Update got a reply stating that they're happy to look into it! Just one problem, they've already done that and zilch! Nadal,nothing!! Just goes to show the don't read complaints properly or remedy them!!

I sent 4 books, two of which were completely new. One of the two was completely new, but Momox reported it as being "in bad condition" and asked me to donate it.
Of course, this is a scam to make higher profits. I have a video of the books I sent in, but no reply from support so far.

If you don't want to donate the books, the shipping back is 4 euro. So I wanted them back and guess what...the perfectly new book is now damaged with a marker and broken at the bottom, which is something they did.

Not worth it. This is theft.

Sold cloths there - the most expensive was marked as not in the box and the majority was rejected and "recycled". Seems like a scam shop.