Vinted DE Reviews 

11,598
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

The company did not want to bother with looking into a case of counterfeit (a fake pair of earrings being claimed coming from Zeina's store) even after I got an official reply from the store. This pas... See more

Rated 5 out of 5 stars

The world has unfortunately become a disposable place. Vinted helps with that as it is fantastic at allowing people to exchange pre loved and new items. I have bought and sold using Vinted and love... See more

Rated 4 out of 5 stars

Good app. Thanks to Vinted, I can sell my old things that I no longer use. However, there are also some downsides. My original item was marked as a counterfeit. After that, I was asked to provi... See more

Rated 1 out of 5 stars

Account suspended due to dumb AI settings when checking for counterfeit items. As a seller with over 50 sales on the platform and great reviews, it feels harsh when you get a notification out of nowhe... See more

Company details

  1. Online Marketplace
  2. Clothing Store
  3. Men's Clothing Store
  4. Used Clothing Store
  5. Vintage Clothing Store
  6. Women's Clothing Store

Written by the company

Vinted ist ein diverser Community-Marktplatz, der das Ziel hat, Secondhand zur ersten Wahl zu machen. Täglich kaufen und verkaufen Millionen unserer Mitglieder in ganz Europa Secondhand-Artikel. Verkaufe ohne Gebühren und stöbere nach einzigartigen, hochwertigen Artikeln in Kategorien wie Mode, Elektronik, Deko, Haustierbedarf und mehr.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

12K reviews

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No recent history of asking for reviews

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2.4

All reviews

(11,598)

5,161 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor consumer protection

The company did not want to bother with looking into a case of counterfeit (a fake pair of earrings being claimed coming from Zeina's store) even after I got an official reply from the store. This passivity encourages unethical sellers to offer fake goods so I'll stay away from buying anything valuable/gold etc. in the future on the platform.

5 September 2026
Unprompted review
Rated 2 out of 5 stars

i want to get my money

i want to get my money, i’ve dent the article days ago and can’t get my money because of phone number ? i’ve send everything multiple times and sozial nobody can say on what single thing it hangs that i can send so it work. id love to talk to a real person

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The world has unfortunately become a…

The world has unfortunately become a disposable place. Vinted helps with that as it is fantastic at allowing people to exchange pre loved and new items. I have bought and sold using Vinted and love the experience,

Searching is easy, selling is easy and so far I have had no bad experiences with both buying and selling

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Zero seller protection — do NOT sell expensive items on Vinted!

Be extremely careful selling anything valuable here. Vinted offers zero seller protection and terrible customer service!
​I (150 sales with 100% 5-star reviews) recently had a buyer (had two 1-star reviews for similar issues) open a dispute, and the process was a complete nightmare with etreme delays. After I escalated issue to the Vinted team thinking justice would be served since I did everything right, I waited a far longer than their promised 48-hour response time.
​They just Ignored evidence. I followed every guideline by the book, and had a video proof of packing (screenshots of it as you cant upload video). Vinted completely ignored it all.
They sided with the buyer, even though the buyer failed to upload the required photos according to Vinted's own rules.
​When I tried to appeal or ask on what basis they made their decision, or open new ticket/complaint I ran straight into a wall of automated bot replies.
​I see why there are so many complaints about scammers on Vinted now - the system actively enables them while punishing honest sellers. Save yourself the money and stress: be aware selling your high-value items.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t sell your things there

Don’t sell your things there, they only protect buyer! My sold item lost by the buyer, they do not check why the package was open but transfer the money back to the buyer!! Customer service is awful!!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Non-delivery, poor service, zero support, commercial bad practice, you will lose your money!

This is an absolutely disgusting commercial practice. Looking for a substitute for eBay in Europe, found this website.

I bought an item; the seller sent it right away, and what happened? Vinted's extremely low-cost, poor-quality delivery company just sits on the product without moving it. Probably waiting for a big, bulky order to send everything at once. It says it takes 25 business days (! -- yes, inside EU) to deliver a parcel that is right next door. And then, you have 2 days to complain, or they will never refund your money.

And by the way, the shipping company is a reliable,  famous one. This happens only with Vinted orders, with paid delivery, because this company probably squeezes the most out of the shipping company, just like they do with all sellers and buyers on its platform. 

Customer support, after you made your payment, is of course non-existent.  They just copy and paste FAQs and close the chat. You reopen it, and they close it again. It's so funny!

Do not be stupid like me, and do not use this platform. You will regret it immensely. Don't believe me? Check the other reviews here, looks like they do a poor job with sellers too.

Did you notice how they separate the company by country here? So they can keep a good rating with low-population countries, and the bigger countries' (more orders) extremely low rating gets hidden, visually, when you research them.

Should have checked it here before. Lesson learned. Do not make my mistake!

ORDER (inbox) 24429533681

18 August 2026
Unprompted review
Rated 3 out of 5 stars

Price advice is too low

Vinted is easy to use. I have really nice kids stuff to sell and I’ve been taking the advice of Vinted to price it at the premium level. Much of my stuff is selling right away, I wished I had priced higher than the recommendation.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Vinted is famous and this is the reason…

Vinted is famous and this is the reason they are much arrogant and racist people there as they will simply give you a reason and will block you forever and they are not going to change the decision. so frustrating so bad people are there controlling vinted and I will never recommend it to anyone

22 August 2026
Unprompted review

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