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Vintage.com Reviews 

3,707
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

I was pleased to get rid of things I won't use . I was a bit disappointed by the sum I got , there was no listing of prices of the things you send .Maybe I would have asked to recuperate cause they d... See more

Rated 5 out of 5 stars

I was impressed by the friendly professionalism of all of the people I came into contact with at Arcavindi. Bravo! Their support was excellent and answers to emails were both prompt and helpful. Ar... See more

Company replied

Rated 4 out of 5 stars

I think it's a very good, honest and punctual service to recycle objects you don't use anymore and that risk to be just thrown away.

Rated 3 out of 5 stars

Unfortunately my second experience with this company was very disappointing. I was offered 35 Euros for a box with a heavy silver plated Victorian coffee pot bought at the London silver vaults for 3 t... See more

Company replied

Company details

  1. Appraiser

Written by the company

The simple, trusted way to sell your unwanted valuables. More than 1 million customer boxes processed across Europe and the UK. Free, safe and insured service.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.0

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(3,707)

3,252 reviews in the last 12 months

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Rated 1 out of 5 stars

WILL LEANING, 9 NG24 3UA


I purchased a product on Vinted for over £1,300 using Buyer Protection. After receiving the item, I discovered it was counterfeit and raised a dispute.

I paid for the purchase partly using Vinted credit and partly through my bank card. While I was able to recover the portion paid through my bank, I have not been refunded the amount paid using my Vinted credit. (+£300)

After my bank raised the dispute with Vinted, my account was blocked. When I attempted to contact Vinted’s customer support, they repeatedly responded with the same request, asking me to return the counterfeit item to the seller, even though the seller’s account had already been blocked. This prevented any meaningful resolution of my case.

Scam seller was Will Leaning
From 9 Phoneix Lane, NG24 3UA

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a 925 siler bracelet good…

I paid for a 925 siler bracelet good money,however after 2 weeks its start changing colour, i ask vinted to step in and they said can't do anything about it.
I had to contact with legal service and they got my money back ,what vinted do its surprise surprise, they block my account .vinted be come a dangerous place to shop. I deleted this app ,

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Too Many AI Photos and Fake Listings

Vintage used to be a great platform, but unfortunately the quality has gone downhill.

First, a huge number of clothing listings now use AI-generated model photos, which makes the items look completely different from what you actually receive. It’s misleading and makes it much harder to judge the real fit and appearance.

Second, there are so many obvious fake listings now. You constantly see the exact same item, the same photos, and even the same description posted by different accounts. The worst part is that when you report them, the response is usually that they found no reason to take action.

It’s really disappointing to see how much the platform has declined. It used to feel much safer and more trustworthy.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

I've had a really bad experience

I've had a really bad experience. They offered me €52 for items worth about €3,500. I didn't receive any information about exactly what I had sent in—I had sent four items. The service is terrible... Stay away...

8 July 2026
Unprompted review
Vintage.com logo

Reply from Vintage.com

Hallo Detlef. Es tut uns sehr leid, von Ihrer Erfahrung zu hören. Wir verstehen, wie enttäuschend es sein muss, ein Angebot zu erhalten, das unter dem erwarteten Wert liegt, besonders wenn Sie mehr Informationen darüber wollten, wie Ihre Artikel bewertet wurden.

Wenn Sie Ihre Bewertung genauer besprechen möchten, steht Ihnen unser Kundenservice-Team gerne zur Verfügung, um Ihre Fragen zu beantworten und Ihren Fall mit Ihnen zu prüfen. Sie können uns telefonisch unter +49 800 000 6363, per E‑Mail an hallo@vintage.com oder per WhatsApp unter +4915203883413 kontaktieren.

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.

Alles Gute,
Vintage.com

Rated 1 out of 5 stars

Extremely disappointing and UN FAIR

Extremely disappointing and UN FAIR: they answered my email (asking for what happened to the return of my parcel) that they MIGHT give me a compensation.

From my point of view it s kind of an abusive deal: they underestimate your items, propose a ridiculously low price and if you refusé the deal
..they loose the parcel!
And their explanations are quite confuse.
Very tricky and dishonest.

8 June 2026
Unprompted review
Rated 4 out of 5 stars

I was pleased to get rid of things I…

I was pleased to get rid of things I won't use . I was a bit disappointed by the sum I got , there was no listing of prices of the things you send .Maybe I would have asked to recuperate cause they didnot offer much for it . Otherwise the customer service is great . the parcel got to them very quickly , the estimation was suprisingly very quick .So Yes great service .

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing.

Disappointing.
My package contained 8 watches, 2 digital cameras, and costume jewelry. I had it appraised item by item. The total value was between €150 and €600. The offer I received: €24! I was very disappointed. Don't waste your time and look elsewhere.

24 May 2026
Unprompted review

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