momox shop Reviews 

While placing order its convenient and also the prices feel quite reasonable i hope when I receive my books after that I wish to order more from here

After the freight company sent our package back to MOMOX, they refused to refund us until the "investigation" was complete, but Colis Privé sent us a notification explaining that they had sent the package back. We ordered over 300€ worth of books.MOMOX refuses to this day to respond to our claims for a refund, and we are going ot have to begin legal proceedings. Just refund the money. There should be no questions once the delivery company admits to having sent the package back.

Good price, book selection and fast shipping!

I ordered this book on 20/06 and it arrived on 30/06; it was within the time frame I was given but I can’t say it was quick. (I ordered from Germany but received it from the NL).

I was very pleased: not only did I receive the book, it was the one I ordered (I’ve read comments saying otherwise) and despite being marked as “good condition”, I thought it was brand new, absolutely impeccable!
Considering its condition it was good value for money.

I was disappointed to discover that momox Shop is reselling a used copy of my book, From Victim To Victor: Transforming Trauma Into Triumph, on Amazon at a price below my own listing. As the author, it's frustrating to see my work being resold without my knowledge, especially when it competes directly with my official sales.

While I understand that the resale of used books may be legal, it is discouraging for independent authors who rely on book sales to support their work. I hope momox Shop will consider the impact these practices have on authors and be more mindful of the creators behind the books they sell

Don't waste your time. They consider all books to be in poor condition, even when they're in very good condition. In short, they don't pay what your app told you. Worse still, they don't return what they don't want. That's just dishonest.

My payment page glitched, told me the payment failed, and pushed me to pay again, so I did. Surprise: I ended up with the exact same order shipped twice on the same day and charged double the amount. Fine, annoying but manageable. I figured I’d just return the duplicate.

But then it gets worse. The second order is missing a book that was out of stock. The invoice says €10, yet I was actually charged €24 from my bank. And when I try to get help? There’s no real customer service just a useless bot repeating the same two words like a broken parrot.

Update: Momox provided me with an answer and a suggested way to handle the situation
Unfortunately, several of the books bought in “mint condition” arrived in seriously damaged condition. At least half of the books have bent and creased pages, and all corners are badly damaged. Many pages are warped and wrinkled, as if they had been exposed to water. There was insufficient protective packaging.
The customer service is not replying to my emails.

I bought a book of ancient engravings. Momox sent a different edition, with a different cover and artwork, and most importantly with the engravings (badly) colored.
I asked to send the item back but it's, now impossible to talk to anyone at Momox, their only customer service is the worst kind of AI that only speaks in scripts, and doesn't give a f*** about your actual problem. It was impossible to send the book back, and Paypal actually decided to pay Momox anyway, with no refund for me becaue "the book was delivered".

After one month and three emails to the customer service, I still don't have received my book. They say you have to wait 20 working day (twenty !) before you can consider your book is lost by the mailing service. So, after 37 days, including 25 working days, my book is not here. And Momox don't want to refund. 39€ stolen.

It's easy to find what you're looking for; they often have unusual books. Today, I found the book I wanted in under a minute. Checkout and payment are quick. Et voilà, my book is on its way!

I've ordered several books and I keep running into the same recurring problem: black stains on the cover, regardless of the book's price or condition rating. Are your large labels staining the next book? I don't know who assesses the condition of the books. I've never received a book I could have given as a gift, even though they're advertised as such.

I'm done... This is ridiculous. The prices are high, and I'm not even mentioning the shipping packaging. From Germany to France, that's a lot of handling, so you can imagine how they're treated. And of course, the envelope arrives soiled and torn. Best of luck.

Based on about 200 books ordered over a year. Two third of books arrive damaged, due to insufficient packaging. Chipped corners, torned sides are the norm. For just 'reading', it is fine, but don't dream about giving these books as gifts.

Many books have marks, drawing, chippel pages, although reported 'as new'.

It is really a lottery, wether books arrive damaged packaging and what you get inside.

Shipping time varies, sometimes few days, sometimes 2 weeks, quite unpredictable.

I decided to be an idiot and once again order from this horrible company who's service has been horrible each and every time I have tried to reach out to them and who has REPEATEDLY sent me either damaged goods, or good so badly packaged that I receive them damaged.

I ordered a lot of items pretty much all in "good" or "very good" what I received was a BADLY packaged package full of torn, cracked, scratched, broken items.

I was already pissed off because of all of the other issues I have had with them recently, like them lying, refusing to offer proper compensation for damaged items, refusing to send a purchased item claiming it is out of stock after noticing they were selling the item for too cheap, then increasing the price and all of this while keeping the item still up for sale which is illegal btw.

I contacted both the normal support and the biz email on this matter. Hoping and trying to receive compensation and all they offered me was that I could keep the items and get 10€ credit which isnt even a third of the value of the items or that I could ship back my entire order to them at my expense and after they at some point receive the items they will give me a full refund.

I told support that I don't want "credit" from their untrustworthy company since I doubt I will order from them in the future.

I was then offered a direct 10€ refund which once again is STILL NOT EVEN A THIRD of the value of the items or ship the order back. I requested at least 15€ in compensation, but at that point negotiation shutdown.

There is absolutely NO way I will waste a second of my time. Shipping them anything back.

I have contacted PayPal and hope I can have this sorted out there, since the people at Momox/Medimops are unable to behave in a reasonable way.

Remember my actions are caused by their repeated lies, bad service, lack of quality assurance in the case of actually checking that the condition of the item is as THEY THEMSELVES CLAIM! as well as actually packaging the items in a manner that they do not get damaged by their lacking use of packing material.

Order ID: 258603754

The second hand cd's I have ordered until now were in very good shape (as mentioned on their site).

I just received a used Wii game that I ordered for my son and it is 20 euros thrown to the garbage. I was expecting a used disc as they promote used games but they sent me a completely scratched disc that is not readable at all. I am extremely disappointed and would like to warn you when you buy things from this shop.

Additional info:
After posting this here, there was a response from Momox to contact their service for reimbursement, as you can see below. I must say they were very helpful and helped with all the steps to return the scratched Wii disc and their service was very responsive, answering to all the questions I had. I was completely reimbursed so I will change my score from 1 star to 3. I am still not happy that I didn't get a working product I wanted and I still believe that they should at least check and test what they sell but the service was impeccable in my case and I thank you, Momox for this part.