momox Reviews 

Got a second hand book that was VERY much damaged (and not from transport). In the end Momox gave me my money back, but boy did it take a long time. First Momox said they had paid the money, but turned out they hadn't, they said they had payed again, but they hadn't, and the people I communicated with- four or five different ones - just didn't seem to be interested in responding to my questions at all. When you start your communication you get replies from an AI, but those replies are almost better (or at least less frustrating) than the replies of the actual humans (who just don't seem to read your questions and the follow-up by their own colleagues). I don't think I will order with this company again.

Update 1: Hi Monica. I already knew the refund had been payed in the end. That was not the point. I made myself abundantly clear in the correspondence via Amazon. I even told you guys I was going to leave this review here on Trustplot to give you a chance to respond. Nobody bothered to read the whole conversation thread then. And I got nonsense, bromide answers. Even after repeated inquiry. So: too little too late I'm afraid. If you want to become better at Customer Service, then please speak to all the different people who didn't bother to answer properly.

Update 2: Thank you for taking this seriously; that’s at least something. Hope the CS people’s focus will change from - seemingly - trying to give quick answers to trying to grasp what is really needed in any specific situation. Most of the responses I got came from people who didn’t seem to even want to understand what was going on for real. However. For this situation to improve management probably also has to give them time. To read a whole thread and past messages, for instance. If the incentive is to deal with as many messages as possible in the shortest amount of time, nothing will change. Anyway. Good luck with the task at hand.

It was really easy to add books into the cart and everything was done so quickly. I got the paid out fairly soon too!

Unacceptable!
I was sold & send the right COVER of game, but with a different product inside the cover case, so I returned it, being told:

"We are really sorry for shipping a wrong item. Of course, we assume in your case the return cost of returning the goods. We kindly ask you to send back the goods on the most low-priced mode of reshipment, also uninsured. Please let us know the exact amount of the return shipment costs for a refund.

Please send it to:

medimops Retoure
Am Alten Flughafen 100
04356 Leipzig
Germany"

THAT WAS A LIE!

They refunded me 99DKK Which was the game's cost, but the return cost, was a whole 170DKK!
put simply: The game cost me more to RETURN than the game itself, and after I brought this to their attention, with pictures of the post-office receipt, they no longer answer my messages...
STAY AWAY! They Don't stand by their word.

I have send book which I barely used. It even was smelling as new paper. I got reply from this company that book is not passing quality check. Ridiculous! I can not believe it! It was last time when I used this service ether way. And would look for alternative service provider. Absolutely disappointing experience.

Straight up fraudulent listings. I bought a game + its steelbook only to receive just the game and no steelbook. The listing specifically said Game + Steelbook in its title, no description.

This company scams people.
Their returns department looses packages, they don't assume their mistakes and ended up paying for a book that was returned-i returned it because was dirty and fairly used.
Not serious, unprofessional and I'll never ever buy again from them!
SCAMMERS

Update
I complained to both Bol and Momox about the whole situation.
Bol was the helpfull one. They got it fixed in 5 minutes!
Still, as i said previously, was such a bad experience that i won't ever buy from Momox again.
Beware, Momox is also on Amazon!

They have cancelled my orders and sent me the wrong items, purposefully, countless times. They list hundreds - if not thousands - of stock which they don't have and then they either don't send anything, cancel the order after an indefinite amount of time, or send another item of equivalent weight and measurement but not remotely equivalent in topic. It's usually something pathetic and insulting.

I've played around with them and bought up copies of books I knew they were lying about having in stock - as with other bookjackers who were listing alongside them - and then had my orders cancelled or been sent cheap throwaway books that not even a worm would read.

Worms actually have taste!

How the script goes next is, they apologize and say they'd never do it knowingly and that they're sorry but they have no copies to send a replacement, even though copies are still listed (or relisted) in their inventory, and then they refund you or, sometimes, they get mean-spirited and won't refund you, treating the customer like a naughty child that needs to be punished, demanding instead, like sour-pout Fräulein divas, that you return the items because it was your mistake.

They respond with stock answers that aren't relevant - didn't receive item, they tell you that the condition of your item is as described and you should know this, or, sent the wrong item, they say they're sorry it hasn't arrived yet but give it more time to arrive.

Anyway, sick of their criminality, myself and others are taking them on, in more ways than one. One way, as iterated, we buy the stock they don't have, get refunded, buy the stock again, get refunded, this goes on and on until they learn to remove their fake listings from the marketplace because they're getting too much flak feedback from us over something so preventable - dishonesty. It's quite simple, be respectable and you'll be respected, whether that's as a company or as an individual.

So that you know their methods, and the methods of others like them, they do this - listing stock they don't have - to make interest off of the money coming in and held for those weeks that you wait for your order or wait for a refund, and/or they do this to tax dodge by claiming losses on orders which never existed in the first place for them to fulfill. I've reported them and will continue to do so. I suggest others do the same. Trading standards, law enforcement, marketplaces, elsewhere~

Edited to add, I persisted with chasing them up for a refund for the most recent wrong order that they were being huffy about and succeeded in getting a refund after some back-and-forth deliberation. First, they said they had refunded me, I checked and saw that they hadn't, so I contacted again, as you can see below, and asked for them to ensure that it was done, which worked, although they refunded the item price and the postage costs in two stages. Feel free to use my below email as a starting template for your grievances with Momox / Medimops~

*******

Hi,

Thanks for your response, and thank you for offering to refund me. I see I haven't been refunded as yet, could you initiate this please? I have to correct you also - Momox / medimops does not have a strict control system. I know that's something you have to say, you parrot what you've been told to parrot, but it's not accurate. This is something that regularly, regularly happens, not just to me but to many of your customers. Across the years I personally have been sent dozens of wrong books which are equal measurement and equal weight to the book I wanted, never anything larger (or smaller), quite by design, but not the actual title I'm after. Case in point, just now, if I purchased multiple - multiple - copies of [...] from Momox, the book we are referring to now, and I was sent each time the wrong book, then the control system by definition can't be very strict. Momox have listed this book on Amazon and input that they had around ten copies in stock, none of which turned up; some of which were cancelled, most of which I was sent absolute garbage in its place. I guess the garbage I was sent will either not arrive with the person who eventually intends to buy the garbage or it won't matter because they're charity shop chaff from mountainous molehills in-warehouse, i.e. no one wants them anyway, they're discards from the pulp recycling pile. I think Momox / Medimops needs to be investigated, don't you?

Be well, all the best,

*********

They sell pirated music. Ordered an album and got a Sony CD-R with the pirated music. Absolute scam and joke.

Very easy online shopping experience, good selection of brands and good quality of clothes. Prices are getting higher - but still Errrr value compared to new!

I purchased a vinyl record from Momox through Amazon last month and when it arrived it was scratched and defective. I then initiated a return and was told that Royal Mail would collect my parcel with a return label already printed by Momox. 3 days in a row, Royal Mail came past and said they haven’t recieved the return label. I then messaged Momox on the Amazon app and they apologised and said I should go to my nearest post office to return the item, non-tracked and no insurance and they will reimburse me with the return fee and refund me. That was the 20th of October.. it is now the 12th of November and after messaging back and forth demanding my refund, I still have not received it! They keep coming back with the same standard message template saying once they receive the return they will initiate the refund. How is it possible if I returned this item over 3 weeks ago and they have not recieved it. This is a pure scam. Do not buy from this company if you want to save your sanity, money and time!

I ordered something, they gave me my money back and cancelled the order days after without notification. The item 'wasn't available'.

Update: The solution the company provided was to send me another email to notify me again (after the initial correspondence) that a refund was given and that the invoice was corrected.

My package has been lost for a month. The tracking is ineffective: three investigations opened with Amazon Shipping in one week, which we're told can take six weeks (!!!). In short, we're being given the runaround until we're completely exhausted. At Momox, the customer clearly bears the brunt of internal logistics problems. The French call center is inefficient and unprofessional. When you're left high and dry, what recourse do you have ? In short, they won't be seeing me again anytime soon.

I am generally satisfied with selling clothing through Momox. However, I regret that I can no longer use momox.fr, as it previously provided a free shipping label. Currently, I can only sell via momox.de, which requires me to pay €16.50 for shipping up to 10 kg. I find this quite expensive, especially considering I reside in Belgium.

I made an order( dictionary) on 9 October and its was paid but never received any confirmation

I'm located in Australia and found this store online, where I purchased what was supposed to be the Italian hardcover edition of the Slash book by Anthony Bozza.
However, instead of the book, I received a Slash featuring Myles Kennedy CD/DVD.

Please be cautious when ordering online, as this was not what I expected. As a result, I am unable to return the item because they did not provide a return shipping label, meaning I would have to cover the cost myself. Additionally, they cannot send a replacement since the item is out of stock. It seems they are selling products they don’t actually have, which feels like a scam.

Ordered some books but one did not arrive in the package. Was asked to wait until a certain date and then sign a "declaration of honour" confirming that I did not receive the item in order to receive the reimbursement.
What is quite shocking is that customer service then asked me to re-order the item - despite it being less than the minimum price needed to get free shipping, which I had for my original order. When I pointed this out to customer service, they simply told me again to re-order the item, regardless of the additional shipping fees which I did not originally pay - apparently because they deal with many packages and are therefore "unable to intervene on a case by case basis".

This company is an absolute shower of cowboys. When I realized I had purchased CDs that were years out of date and not compatible with my PC I wrote immediately to cancel. They ignored. They ignored my cancellation request via Amazons sent instantly. They then ignored Amazon staff telling them to cancel my order. Then they ignored another Amazon request to cancel. Then they wrote saying "too late to cancel" and tried forcing them onto me. Amazons were really embarrassed and refunded me fully at their expense. They said the matter would be escalated their Selling Standards Team for action against Momox.Do NOT deal with this company as they are disgraceful scamsters !!!!!

Do not order with this company, not via Amazon either. They sell your book as "new", but arrive filled with disgusting stains, tears, and folds. When requesting a return they will make you pay the full return amount yourself and once returned they will not refund you. And Amazon will fully defend them instead of protecting you as a customer.

I bought a book via Amazon from Momox. I received a completely different book; a novel by Rosamunde Pilcher...I returned the book to Momox but all shipment costs are on me.
And I still haven't received the book I did order on Amazon.