Made two separate orders on Dec 13th. one pair arrived Christmas eve, the second pair seem to have made no progress since Dec23rd "at Sorting Office". There's no way to get further details beyond th... See more
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See what reviewers are saying
I’m extremely impressed with my socks from LunaSocks! The quality is outstanding — the fabric feels durable and comfortable, and the printing exceeded all my expectations. The photo came out incredibl... See more
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Order not received, emails not being answered. The socks were ordered in early December as a fun present for my husband, because for the first time in 25 years we are not able to spend Christmas toge... See more
Company replied
The socks are exactly as shown in the preview on the website. The images are clearly visible, the quality is high, and delivery was quick. For a custom-made product, production and shipping were s... See more
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Company details
Written by the company
Luna Socks specializes in creating custom socks personalized with your pet's image.
Contact info
United States
- lunasocks.com
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
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THIS COMPANY IS A SCAM.
THIS COMPANY IS A SCAM.
I ordered socks from Luna Socks in November 2025 and have been following up ever since. Initially, someone responded to my messages, but the replies were not helpful and did not provide any real update about my order.
Instead of resolving the issue, they kept offering me discount coupons to purchase more socks. It’s frustrating and unreasonable to encourage additional purchases when my original order has not even been fulfilled.
It has now been more than three months, and I still have not received my order. At this point, it feels like they are simply taking customers’ money without delivering the products.
I strongly advise others not to order from this company.
28 November 2025
Unprompted review
Reply from Luna Socks
Dear Leticia,
We are very sorry to hear about the problem with your order. We completely understand your frustration and sincerely apologize for the inconvenience. This is not the experience we want for our customers.
To resolve the situation, we would like to look into your case further and find an appropriate solution. Please contact us directly at lea@lunasocks.info
with your order number so that we can assist you personally and ensure your case is handled properly.
We appreciate your feedback and hope we can regain your trust.
Best regards,
The Luna Socks Team
Still waiting for my order and my…
Still waiting for my order and my emails are being ignored after I’d provided my order number asking where my socks were - not impressed
10 March 2026
Unprompted review
Reply from Luna Socks
Dear,
We are very sorry to hear about the problem with your order. We completely understand your frustration and sincerely apologize for the inconvenience. This is not the experience we want for our customers.
To resolve the situation, we would like to look into your case further and find an appropriate solution. Please contact us directly at [lea@lunasocks.info](mailto:lea@lunasocks.info) with your order number so that we can assist you personally and ensure your case is handled properly.
We appreciate your feedback and hope we can regain your trust.
Best regards,
The Luna Socks Team
Horrendous experience
Horrendous experience. Ordered three pairs of socks as Xmas gifts in November. 2 pairs arrived blurry, disappointing and perhaps would have warranted a 3 star review, but the 3rd pair had a completely different dog on them, not ours, rendering it useless.
I emailed LunaSocks to let them know and they responded immediately initially, apologising and asked me to resend the photos from my initial order, which they claimed to pass onto their production team for “urgent review” so that they could resolve the issue with the wrong pair as well as the quality concern with the others.
3 weeks on and despite a couple of emails I’ve sent since asking for an update, I’m still waiting for an update.
I’ve tried the email address suggested in response to other reviews and that comes back undeliverable, so I’m now sat here with 3 pairs of socks, 2 that are frankly pretty rubbish quality and, more importantly, 1 with someone else’s dog on them.
I tried to give LunaSocks the opportunity to sort this out, but 7 weeks on I’m left out of pocket with the wrong product, still awaiting a response.
For your own sanity, avoid, as this isn’t fun.
13 January 2026
Unprompted review
Reply from Luna Socks
Hello Mr Medd,
We are very sorry to hear about the issues with your order. We completely understand your frustration and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers.
To resolve the situation, we would like to investigate this further and find a proper solution. Please contact us again at lea@lunasocks.info
with your order number so we can assist you directly and ensure your case is handled appropriately.
We truly appreciate your feedback and hope to restore your trust in LUNA SOCKS.
Best regards,
LUNA SOCKS Team
Order has never been received
Order has never been received! I asked for a refund and they responded in German which is not my language - they say they can’t refund as the order is personalised. They use a non existent courier and they ask to download an app to pay and track! They are scammers - stop this company soon
31 December 2025
Unprompted review
Reply from Luna Socks
Hello,
We are very sorry to read about your experience and understand how frustrating this situation is. This is certainly not the experience we want to provide to our customers.
We would like to clarify that we do not work with non-existent couriers, and we never ask customers to pay again through external apps. Regarding refunds, personalized products do have specific conditions, but this does not mean we leave delivery issues unresolved.
So we can properly review your case and find a fair solution, we kindly ask you to contact us directly at zakaria@lunasocks.com with your order number. Our team will carefully check the situation and assist you as best as possible.
Thank you for sharing your feedback.
Best regards,
Luna Socks
Ordered personalized socks mid-november…
Ordered personalized socks mid-november and still didn't get them - it's the end of december. When I reached out to them they told me that I shall talk with our post office and they can't help me. No chance for a refund or anything else. When reading the other 1 star reviews I saw that this happened a several times with others. Even if I know a person that has had a successfull order there, it is a really bad service to not take proper care of those who hadn't. Never gonna order a gift there again. And please luna socks, if you are ACTUALLY reading this comment - do not answer me with your "e-mail us" comment, because I already did and you already said you checked it in detail. Thanks for your bad service and the gift I never received and 25€ thrown in the trash.
24 November 2025
Unprompted review
Reply from Luna Socks
Hello Johanna,
We are very sorry to hear about the issue with your order 🧦. We understand your frustration and sincerely apologize for the inconvenience caused. This is not the experience we want for our customers.
to resolve the situation, we would like to investigate this further and find a proper solution. Please contact us again at zakaria@lunasocks.com with your order number so we can assist you directly and ensure your case is handled appropriately.
We appreciate your feedback and hope to restore your trust in us.
Best regards,
Luna Socks
I made 2 orders and after 1 month still…
I made 2 orders and after 1 month still no news. They keep telling me to wait but none knows where my package is. At this point I've asked for a full refund but they keep saying no. So I paid one month ago but got nothing. Very disappointed. I paid for something I never received. It was meant to be a gift and I don't know what to say at this stage. If they're not able to deliver what they promise a full refund should be the first and only option.
26 November 2025
Unprompted review
Reply from Luna Socks
Hello Alessandra,
We are truly sorry to read about your experience and understand how frustrating this situation must be, especially as the orders were meant to be gifts. This is absolutely not the experience we want our customers to have.
We would really like to review your case in detail and check the exact status of both orders, as well as the communication you received so far. Please contact us directly at zakaria@lunasocks.com with your order numbers so we can look into this as quickly as possible and provide a clear update.
Thank you for taking the time to share your feedback, and we hope to have the opportunity to assist you further.
Best regards,
Luna Socks
Horrible horrible scammers
Horrible horrible company!! They steal your money and keep you strung along with bad AI generated support for weeks, so that you keep going around in circles. They don’t deliver any products and are clearly meant to catch your attention for a quick money grab! Absolute thieves - don’t give them the satisfaction!
9 December 2025
Unprompted review
Reply from Luna Socks
Hello,
We are truly sorry to read your review and understand how frustrating this experience has been for you. We want to be very clear: we are a real company, producing custom-made socks by hand, and delivering thousands of orders successfully.
During peak periods, especially around holidays, delays can unfortunately occur due to high demand and carrier congestion. This is never our intention, and it does not reflect the level of service we aim to provide.
We would like to personally review your order and provide you with clear and transparent information. Please contact us directly at zakaria@lunasocks.com with your order number so we can assist you properly.
Best regards,
Luna Socks
2 pairs of Luna Socks were ordered in…
2 pairs of Luna Socks were ordered in time as Xmas gifts in 2025. They were never delivered and I asked for my money back since Xmas came and went - even after their repeated promises of short delivery time. They ignored my repeated email requests. Terrible. Do not buy. They don’t deserve your money.
18 December 2025
Unprompted review
Reply from Luna Socks
Hello,
We are very sorry to read about your experience and fully understand your disappointment, especially as this order was meant to be a Christmas gift. This is clearly not the experience we want our customers to have.
During the holiday period, some orders were unfortunately impacted by significant carrier delays and high volumes, which caused disruptions beyond our control. That said, we regret if your messages did not receive the level of follow-up you expected.
We would like to review your case properly and give you clear, accurate information regarding your order. Please contact us directly at zakaria@lunasocks.com with your order number so we can look into this as a priority.
Best regards,
Luna Socks
Good quality and great customer service
The socks are of very good quality! The delivery was quite delayed and we had a small issue with the print (partly our fault as well), but the problem was resolved very quickly. Customer service works very well and responds to inquiries promptly. :) I would definitely recommend them, with a small note to place the order at least two weeks in advance.
5 December 2025
Unprompted review
Reply from Luna Socks
Hi Katarina,
Thank you so much for your kind words! 😊 We’re delighted to hear that you enjoyed the quality of the socks and that our customer service was able to quickly resolve the issue with the print.
We appreciate your recommendation and your helpful note about ordering in advance. This is very useful for other customers too!
We look forward to seeing you again at Luna Socks 🧦✨
Best regards,
Luna Socks
Still waiting for my order!
Socks were ordered on 11th December as Christmas gifts. On 23 December the tracking information shows they have not even reached the courier. On contacting customer services I have been given generic responses, “ Unfortunately, unforeseen circumstances can sometimes lead to delays.”. From the other reviews it looks like the socks will be good however if you need them for a particular date or special occasion I would steer clear. Particularly around Christmas time!
23 December 2025
Unprompted review
Reply from Luna Socks
Hi Alison,
We’re truly sorry for the frustration caused by the delay and understand how disappointing this is, especially when the order was intended as a Christmas gift. During the holiday period, high order volumes and carrier congestion can unfortunately lead to delays and late tracking updates.
We’d be happy to look into your order more closely and provide clearer information. Please contact us at zakaria@lunasocks.com with your order number so we can assist you directly.
Best regards,
Luna Socks
Socks never arrived - Scam
Socks never arrived . Bot customer service total scam
23 December 2025
Unprompted review
Reply from Luna Socks
Hi Kate,
We’re very sorry to read this and understand your frustration. We want to clarify that our customer service is handled by real people, not bots, and that orders are genuinely produced and shipped.
Delays and missing tracking updates can unfortunately occur, especially during busy periods, but this does not mean your order has been ignored. Please contact us directly at zakaria@lunasocks.com with your order number so we can review your case and provide a clear update.
Best regards,
Luna Socks
Order not received, emails not being answered
Order not received, emails not being answered. The socks were ordered in early December as a fun present for my husband, because for the first time in 25 years we are not able to spend Christmas together. I feel so let down and upset.
UPDATE: On prompting by Luna, I emailed Zakaria, who got back to me immediately. The socks did arrive eventually, and they are decent quality, with good printing from my photo.
19 December 2025
Unprompted review
Reply from Luna Socks
Hi Janet,
We’re truly sorry to read this and we understand how upsetting this situation must be, especially given the meaning behind your order. We sincerely apologize for the lack of response and the delay you’ve experienced.
We would really like to check your order and give you a clear update as soon as possible. Please contact us directly at zakaria@lunasocks.com with your order number so we can assist you promptly.
Best regards,
Luna Socks
Good product, best quality, really cute!
It was a pleasure to receive this socks. I was so exciting. Really happy with lunasocks
15 December 2025
Unprompted review
Reply from Luna Socks
Thank you so much for your lovely feedback 💛
We’re really happy to hear that you love the quality and design of the socks. It means a lot to us that receiving them brought you so much joy. Enjoy your LUNA SOCKS, and we hope to see you again soon!
Warm regards,
Your LUNA SOCKS Team
Awful delivery experience
Haven’t seen the product yet , but telling me that delivery time is 1-3 days and now waiting for couple of weeks , is quite disappointing. I needed them for Christmas and now need new present …
14 December 2025
Unprompted review
Reply from Luna Socks
Hi Donatus,
We’re really sorry for the disappointment caused by the delivery delay 😔 We completely understand how frustrating this must be, especially when the order was meant as a Christmas gift.
Please contact us at zakaria@lunasocks.com with your order number so we can check the status of your shipment and see how we can best assist you. We’d really like to help resolve this situation.
Best regards,
Luna Socks
Best customer service
My first order was a bit late for Secret Santa but the customer service was really the best trying to help, will order and recommend again <3
10 December 2025
Unprompted review
Reply from Luna Socks
Hi Gwladys,
Thank you so much for your kind words! 💛
We’re really happy to hear that, even though your first order arrived a bit late, our customer service was able to support you and help as much as possible. Your trust and recommendation truly mean a lot to us.
We’ll be delighted to see you again for your next order!
Best regards,
Luna Socks
I have used this company before with…
I have used this company before with success but was really disappointed this time. The socks came out useless, you can barely see the dog at all. I reached out to customer support and after initially not replying, when I chased them they got back effectively saying it's my fault for using a bad photo. When I tested the photo on their website it looked great. They offered me a replacement pair of socks which I would have to pay postage for as a "gesture of goodwill" which is ridiculous, especially coming over a week after the fact. At this point I've already had to buy a new xmas present for the person in question as these clearly cannot be given as a gift. Terrible quality control and shameful customer support, do not recommend at all.
26 November 2025
Unprompted review
Reply from Luna Socks
Hi Lizzie,
We’re very sorry to hear about your experience 😔. This is certainly not the service or quality standard we aim to provide. We understand your frustration, especially when the product was meant as a gift.
It seems there may have been a misunderstanding in our communication. Please contact us directly at zakaria@lunasocks.com with your order number, and we will personally review your case to ensure you get a proper solution.
Best regards,
Luna Socks
Lies lies lies
So I wrote a review of luna socks a week ago go which they didn’t like and they wrote a response on here looking like they cared……wrong!
They asked me to email them so they could take care of my refund that should have happened a year ago go. So I sent them a polite email thanking them for saying they’d sort it out at last. Guess what……they don’t reply, exactly the same as last time!! Lies lies lies. So again I say, dog crap socks!!!
22 November 2024
Unprompted review
Reply from Luna Socks
Hi there,
We want to assure you that we value you and all of our customers. We have responded to your email and are currently awaiting your reply so that we can assist you further.
Thank you in advance.
Best regards,
Luna Socks
I’m extremely impressed with my socks…
I’m extremely impressed with my socks from LunaSocks! The quality is outstanding — the fabric feels durable and comfortable, and the printing exceeded all my expectations. The photo came out incredibly clear and vibrant, capturing every detail perfectly. These socks are not only fun and unique but also very well made. Highly recommended!
21 November 2025
Unprompted review
Reply from Luna Socks
Hi Sonja,
Thank you so much for your wonderful review! We're thrilled to hear that you’re impressed with the quality of your socks and that the print turned out so clear and vibrant. It means a lot to us to know that both the craftsmanship and the uniqueness of our product exceeded your expectations.
We truly appreciate your recommendation and your support!
Warm regards,
Luna Socks
Cannot trust this company but at least the socks are cheap.
I posted a review in 2024 after I placed an order before Christmas but didn't receive the socks nor did I receive a refund. I followed up numerous times in early 2025 but this company did not provide any information on why I would neither receive the order nor a refund.
The company sent a promo email to me last week. I responded that I would not use the company due to last year's mess. They asked for details and I sent all of the emails and the order number. Absolutely no response.
It appears from the reviews that some people got their orders and that's great. My only consolation is that the socks didn't cost much, but I thought they would be a cute gift and didn't end up having the chance to give them.
I guess you can take a chance on this place but you could likely get as good of a product at a local place or off Etsy. In the end, roll the dice.
20 November 2025
Unprompted review
Reply from Luna Socks
Hi Maura,
We’re very sorry to read about your experience. It’s absolutely not the level of service we want to provide. Thank you for taking the time to explain what happened.
Please allow us to help you properly: could you email us at zakaria@lunasocks.com with your order number once more? We’ll review your case, investigate why your previous messages went unanswered, and make sure you receive a clear solution.
Your feedback matters, and we genuinely appreciate your patience.
Best regards,
Luna Socks
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