Lilienthal Berlin Reviews 

Aesthetics are nice. But it will stop working after less than one year, and it's not the battery. Another fast-fashion-throw-away thing. - Save 100E monthly for five years, you'll be able to afford a Bvlgari. Bad quality is all there is to say to it.

fast delivery, exactly the right model I ordered. These watches are great, high quality and unique design at a very good price. I have ordered two as gifts , both for young men in their 20s who wear smart watches but they were both thrilled to have real watches to wear for special occasions.

I have mixed feelings. I like the look of this watch more than anything else. I liked the color very much. I like how sleek it is. The model I got has a recessed crown, which I feel makes it look even better. And I like the mesh band more than any other band. This became my favorite watch to wear.

I bought the watch Sept 15 of 2025. On Oct 14 of 2026, the crown fell off. It's always been very difficult adjusting the date on this watch. And the spring for this watch that stores the energy for the automatic winding is weaker than any of my other watches, so I have to fix the date frequently.

Then last night, while struggling to move up the date, the crown feel off. So maybe that explains why it was always so difficult to set the date.

So I can't give it a great rating. I had a Chinese watch that only lasted two years before it completely fell apart, but it was cheap. This one only lasted a year and was a lot more expensive. Lilienthal-Berlin says they're sorry the crown fell off of my watch and the only way to repair it is to contact a professional watch repairman.

Earlier in September, I bought a new watch from Lilienthal Berlin.

The delivery went smoothly, and I’m very happy with the quality of the watch itself. Unfortunately, due to a misunderstanding I didn't receive the complete order.

I contacted customer service and after a little while the issue was solved.

I purchased a watch from Lilienthal early in 2026 and was very happy with my purchase. However a crack apppeared in the glass after some months and I contacted the company. Their response was immediate and exemplary. Without question they agreed a complete replacement and even paid for the return to them of the original watch. Exceptional customer service.

I like design and quality of Lilientahl watches .Well done !!!

Really disappointed with the returns process and service.
Ordered a watch, arrived in a good time, tried it on - wasnt for me.
To return you have to email to receive a returns label (why this isnt just put in the box in the first place, I do not know)
Problem is the company takes ages to reply, we had to chase on social media to get a response.
The irony aswell that their auto response says if you wish to place a return please see their returns portal - you click tat link and all it does is say you have to email.
We eventually received teh returns label but no shop could scan it so there was something wrong - starting to feel like this is a scam. Starting to feel they do this deliberately so you fall outside of teh 30 day return period.

Ordered the myth watch, which initially looks nice and not too big, but the quality control is really crap. The seconds pointer does not align with the marks, and the chrono dials are all over the place when reset to 0, whereas they should be all at the 12 o'clock position. This makes the watch look like a cheap chinese knockoff.
Solution from customer service is to apply for return, having to pay for the return costs myself. I just need a free replacement. Totally unimpressed!

I've now purchased a half dozen of their watches and all are reasonably priced, beautiful, and well worth the expenditure. The latest, a gold Nuvoro with a mesh band, is so light and comfortable that I'm unaware it's on my wrist except when I check the time. My only complaint, and it's a minor one, is that the date window is so small and hard to see, that I have difficulty reading today's date. Finally, the delivery time is incredibly fast -- usually 2-3 days.

This company is amazing! After wearing one of their watches for almost a year and absolutely loving it bytheway, for some strange reason there seemed to be something wrong with it. I addressed Lilienthal, even before returning the watch they had already arranged to send me a new one. All with one of the most friendliest and accommodating customer services I've ever experienced (Esra).

Apparently I had messed up and sent them the wrong watch band so they sent me another one for free.

The watch itself is amazing and much better quality than anything else I've seen in this price range. The factory mistake is obviously an outlier and they took such good care of it.

I highly recommend Lilienthal watches and the company!

There are two parts of my experience: watches & customer service.

Watches itself (Meteor II, lately rebranded to Stellar Blue) are really nice, works well and there isn't any technical issue with them — I'm fully satisfied with them. That's the reason why it is ar least to 2/5.

Unfortunately, I scratched the beautiful blue case and asked customer service about possibility of buying new case or manufacturer's replacing. The reply come in few minutes (well, that was quick): in German, without any try to find a way how to help me and an arrogant note about the warranty does not cover scratches (obviously, it was my fail, not the fail of their product). Tried to continue with communication, but there were only radio silence from the other side.

Well, nice design watches, but poor customer experience in case of anything than buying the product. I recommend to stick to brands with better support.

This company sells really good quality watches and straps. I have purchased several times and got excellent customer service.

I purchased a solar watch which failed to keep time correctly even though used as directed. Hard to return and slow customer service, 3 months trying to sort it out. On the positive side I eventually got the watch back and it has been keeping time for the last month. Assuming it stays working I'd give the watch 4* but service 1*.

I made 3 email enquiries and each time I received a reply within 24 hours. Also, I received my order the day after ordering. On top of this I have a great new watch!

Without doubt the worst customer service experience I have had in a long time.

I returned a watch for repair several months ago and have had to chase for updates at every single stage of the process.

First, I heard nothing until I contacted them. I was then told the repair would begin. After more silence and further chasing, I was informed that the watch was no longer in production and that I would need to choose a replacement.

I selected a replacement. Nothing.

After chasing again, I was told that replacement was out of stock.

I selected another replacement. Again, nothing.

After yet more chasing, I was then informed that my original watch had still not been repaired.

Months later, I am still without a watch and still without a clear answer as to what is happening. The latest update is effectively that the watch remains with them and they cannot tell me when the issue will be resolved.

Delays can happen. Stock issues can happen. Repairs can take time. What is unacceptable is the complete lack of communication and the fact that every update has had to be dragged out of the company through repeated follow-ups.

At this point I have very little confidence that anyone is actually managing the case.

Avoid if good customer service is important to you.

EDIT - The company have stated in the response that I did not reply to their email. This is because the emails bounce every time, meaning I need to create a new complaint through the web form. I have told the company this and requested another email to contact or a number but have been ignored every time. Additionally, I did choose a replacement watch - twice. They have ignored this too.

Edit 2: after yet more ignored emails I looked into taking the company to the small claims court. Lo and behold, someone senior took charge of my case and sent out a brand new watch, the model I had originally requested as the return. Whilst apologetic, customers should not have to threaten legal action to get things done. Original 1 star still stands.

Very nice finishing with all (cover, strap hands, face etc.) and keep on time with only 1sec/3 months error. Good looking and suitably light weighted and with very simple and clear face. Now after 6 months still smile on my face. No need everytime to spend thousands on watches. This is just for every day use or sundays lunches. The piece for jubilees is still Zenith or Patek Philippe, but this Lilienthal beats "too over rated" Rolexes with all features and costs only 10% of them. Really don't know what people sees with Watches like boulders on your wrists and the design is from 50's or 70's.

I bought a Huxley watch and I was made up with it at first then after 3 months I had to have a battery fitted, then it stopped working, got onto the company about a repair, but because it was out of warranty they didn't want to know

Automatic watch broke down within 30 days of buying it. I have tried contacting them over the last 12 days and have only received 1 reply which you can read below

My Invoice number is: 2026-3314486

Customer is: 1992006

Order LT-EU-11556

I was initially very pleased with the look of this watch and its apparent build quality. However, in less than a month the watch's second hand had stopped, and it has stopped 3 or 4 times since and now will no longer start. Since buying it, I have either been wearing it, or it has been in my watch winder. The counterweight is turning in the watch but is not winding it up. For the price I have paid about £270 including an extra strap, I expect a good looking and above all reliable timepiece. I have three other automatic watches, one of which I have owned for about 20 years and have never had any problem with them, but this has broken down within 30 days, so I want to return it and the extra strap for a full refund please. I very much hope you fix these reliability problems with your watches, because they are very aesthetically pleasing and in all other respects excellent, but a faulty movement within 30 days is a very big problem. This has caused a lot of inconvenience for me and I expect this problem to be rectified as soon as possible and to get a full refund including the return postage I will have to pay. Thanks for your ’.

A day later I got a return email:

Dear Duncan,

Thank you so much for your detailed feedback and for letting us know about the trouble with your watch. I'm really sorry that you've experienced these issues, especially so soon after your purchase - that's definitely frustrating and not what we want for anyone who chooses our timepieces.

You have two options we can offer right away:

If you'd like, we can arrange to send you a replacement watch.
If you prefer a refund, I'm happy to provide you with a free return label so you can send both the watch and strap back without any extra cost to you.
Just let me know which option you would like to go with, and I’ll make sure everything is set in motion quickly for you.

Thank you again for your honest words about the design and your overall experience. If you have any other questions or wishes, please feel free to reply here at any time – I’m here to help!

Kind regards
Kristin
Lilienthal Customer Service

I have replied to the above email three times now specifically asking for a refund and have had no reply from lilienthal. It has now been 12 days and they have ignored all three of these further emails. If Lilienthal do get in touch, I will update this feedback further to explain the progress, but as it stands I am very dissatisfied with both the quality of the watch and especially with the inadequate and slow customer service.

I have since had a further email from lilienthal which essentially says very much the same as the last one. As they seem to be having trouble getting emails through I will reply to their last email here. As already clearly stated twice in this review, I want a full refund please. So if you could provide me with a free return label as soon as possible please, I will send the watch back to you and I want my money refunded as soon as possible

As a final update, I have recently received a full refund from lilienthal and they have also offered me a £50 refund on a new watch if I buy another watch from them to apologise for the inconvenience. I will not be taking them up on this offer, but appreciate they are attempting to make amends for the problems I have experienced, so I am improving my score from 1 to 2 stars. In future, if they perhaps offered a coupon code instead, then I believe more people would take them up on the offer, although I would only recommend the cheaper watches if they are already on offer. The Lilienthal watches still look very nice and I hope they improve their reliability in future.

Excellent service from Aslu.

I bought a Black Orange Chronograph in 2020. I only wear the watch at weekends but recently it has stopped working. I contacted customer services by email asking how I could get it repaired. The first response sent me to a website page which told me to ask for a return form from the same email address that I had already contacted. I queried this and was then told they no longer made my watch so it couldn't be repaired. (Odd as I notice they still sell the same watch with a blue face instead of a black one). They offered me a discount towards buying a new watch but following my experience with this company I have purchased a watch from a reliable and well established Japanese company.
After my review and Customer 'service' response, I was indeed contacted by them to tell me that they indeed could not mend my watch and my review was unfair !!?? Certainly doubled my resolve never to deal with this company again.