Watch as Described but appalling service
I purchased a solar watch which failed to keep time correctly even though used as directed. Hard to return and slow customer service, 3 months trying to sort it out. On the positive side I eventually got the watch back and it has been keeping time for the last month. Assuming it stays working I'd give the watch 4* but service 1*.
Reply from Lilienthal Berlin
Dear Kieran,
We are very sorry that you are dissatisfied with our service and the way things have gone so far. We would like to apologise for this!
We have looked into your case straight away: your order was placed in Ireland on 16 June and did not arrive at our premises in Germany until 7 July 2026.
You were informed in advance that the processing time for the repair would be 4–6 weeks from receipt.
Of course, we understand that you would like to wear your watch again as soon as possible. We are very sorry that the delivery of your watch from Ireland took so long. We will therefore now prioritise your order so that you do not have to wait any longer.
You could also have contacted our customer service team at any time. Our team will be happy to assist you straight away, check the current status and work with you to find a suitable solution.
We are here for you and will now resolve your issue swiftly to your satisfaction!