Holzkern Reviews 

I have a Holzkern watch that was given to me from my wife for an anniversary gift. I only wear it for business meetings and it has never been abused, dropped, or even bumped. When I get home I put it back in the box that it came in. I noticed it had stopped working one day while wearing it. I figured it needed a new battery. I replaced the battery and it ran for 5 mins and stopped. I then tried another new battery just to be certain. It ran again for a few mins and then stopped. I spoke with thier customer service and explained what was going on along with photos. They informed me that they no longer make that watch and they do not have the ability to repair it. This is a very lightly used watch in new condition. I will never purchase a watch from them again. Thier customer service is almost non existent and the build quality is apparently not good either. POOR QUALITY AND POOR CUSTOMER SERVICE, DO NOT PURCHASE!

Absolutely loved the look of my zebrawood watch. I wanted something in brown that stood out from the rest. This certainly does that.
What was good to see was that a tool was provided to help you remove the pins holding the bracelet links of the watch. I personally didn't need them, but a number of extra links are also provided in case you get fatter over the years.
The real bug bear for me (and the reason it drops a star) is because the watch strap is rather too loose for me now, but if I remove a link, it's too tight. Unlike other watches that either provide a half link, or include micro adjustments in the clasp, this watch has neither. It means that it's either too loose or too tight. Obviously this is a real annoyance in the cooler months. I'm hoping that in the warmer months it will fit better. We'll see. Disapointing.

I ordered a watch as a gift and explicitly checked shipping information to make sure it would arrive on time. Almost a week and no shipment and no update. Their communication channels do not exist. Only found an email that is monitored by a chat bot. It recognized there an issue with my order and told me:

“ Because the order was placed more than 6 days ago and it is still not showing confirmed shipment progress, I’m handing this over for review. A member of our team will reply in this conversation within 4-8 business days.” — Order #2808583

Seriously a week to get an email response. This is unacceptable for a. Online company that states the speed of their shipping.

Love my watch and when the strap broke and the face smashed when it fell off , within first year, I returned FOC and it was repaired and returned. Very happy to have it back- hope the strap holds!

An absolute zero value experience. After promising to escalate a warranty matter (2 bracelets broken in 10 months - as if that's not frustrating enough) - nothing. No responses. Ghosted. So what if a customer makes multiple requests after not hearing back from you? Shouldn't they? Then you clap back to all of them here (not to their actual inquiries) with - "Multiple requests actually delays our responses." What kind of backwards/juvenile/punitive foolishness is that? Can't a customer ask about their inquiry status without Holzkern getting their feelings hurt? So what if you're rolling out a new website - this gives you the OK to deny, by omission, valid warranty claims and the basic courtesy to provide timely responses? What a selfish excuse - OUR marketing needs are entirely important and YOUR customer needs are secondary, at best. Good luck with the new website, ungrateful company - though whoever buys from Holzkern's shiny new site - BEWARE - low-quality products; gutter-quality service.

Bought a watch back in April 2026 for my daughters 18th birthday, daughter went to change the time on it and the hands have all went weird etc, contacted customer service (who may I add is a hole different story)

Well said past over to the warranty team that deals with claim and they will be in touch I’m still waiting, contacted them again to be told don’t know the status off my claim so other they didn’t open one, the person today said pasted over warranty team as again. Asked how long they it be and can’t even be bothered to reply,

Customer Service is a joke watches are rubbish and not the build quality they came they are. Do yourselfs a favour and not buy from them saves yourself the hassle, I will certainly not be recommending them to anyone.

Don’t let them fool you by there excuse that they are doing major work and system upgrades as it’s there excuse for everything,

And it doesn’t take 5 days to decide what course of action to take,

The watch doesn’t work so either repair, replace or refund how hard is it to decide which one

Great quality and customer service, they are great with fixing and addressing whatever issue you may have and I look forward to my next Holzkern!

Disappointing Quality and Even Worse Customer Service

Extremely disappointed with Holzkern. Within just two weeks of purchasing my ring, stones had already started falling out. From a brand that presents itself as high-quality and unique, I expected much better.

I have now been trying to contact Holzkern for almost three weeks to get this issue resolved, but I still haven't received a proper response or solution. Their phone numbers don't work, and my messages seem to be completely ignored.

What makes this even more frustrating is that Holzkern continues to send emails asking customers to leave reviews, yet apparently can't be bothered to respond when an existing customer actually needs help. That is absolutely unacceptable.

Beautiful branding and clever marketing mean nothing when both product quality and customer service fall this short.

All I want is a fair and quick resolution for a ring that started falling apart within two weeks. But good luck trying to actually reach anyone at Holzkern...

A hugely disappointing experience. I expected so much more from this brand.

Terrible customer service! You can't get anything sorted at all. I've been waiting since September to sort out an issue with the return of a wrong ring size. I'm left with no money, no way of contacting an actual person to sort it out and with no wedding anniversary present for my husband. My return window has now passed. I'm very disappointed as I have used this company before but with the amount of issues I'm currently having I won't bother in the future.

Appalling customer service. The webform changed the delivery address on submission from where I now live, in Spain, to where I lived years ago, in UK. I immediately emailed customer service but have only received the AI generated auto response.
I have been emailing for 3 days, but no reply. I will not even receive the item to be able to return it but no response from Customer Service.
I sent them my correct address, I have contacted FedEx to send the item back before it's posted out, but all relies on responses from Customer Service and there has been nothing.
I would not recommend this company at all - appalling service.

Not sure what's going on with the company recently. I had purchased some items before from them, had an issue that they resolved in less than a day.
This time, my order had an issue, sent them photos an many emails, I got responses from their stupid AI that someone will respond back to me within 4-8 days!! 9 days passed by and didn't hear back as if they didn't care!
I asked for a refund for my items and still waiting for that being "processed"!!
Customer service doesn't exist anymore, they don't care about their customers.
Save yourself time and money and shop somewhere else!!

I received the most beautiful ring!! That exceeded my expectations! Excellent design and the most helpful customer service experience ever!! Thank you so much!!

I had a problem with the strap and had the watch as a present so never had Access to the receipt. After sending photos they couldn't be more helpful, sent me new spring pins as well as a totally new strap, I understand problems happen from time to time but customer service was second to none. Great company and beautiful products

The service has been significantly delayed, the solar watch ceased functioning in under two months, and the delivery of the return label via email has been pending for an unacceptable duration.

Amazing products, great support, unique brand :)

I ordered two bracelets of amethyst and gold, but only received one. After Holzkern confirmed the original shipping container was intact and not tampered with; they sent me a new bracelet, fulfilling my order.

Men’s Banglett has just arrived and it’s absolute quality, I’m actually surprised how good it is… it’s a good weight and you can feel the craftsmanship that’s gone into it… really really nice

Great customer support, amazing watches.

I bought a necklace 3 weeks ago. The delivery has been such a pain.
Today, they told me the parcel has been lost but after trying to reach out Holzkern They told me the parcel has been deliverered according to them ??
This is pure scam i have never seen such thing, just run.

Ordered a bracelet for my wife. Never received the package. Customer service is not responding to my inquires for a refund and there I cannot find a direct phone number to call on their website.