Skandika Reviews 

We bought on Amazon and we were sent the wrong item by Skandika - the tent we received was the normal version, not the sleeper version, so it didn't have a darkened sleeping area. We complained and sent photos, but they told us that we had ordered the normal version of the tent, and it was our fault for ordering the wrong item. This wasn't true, as you can clearly see from the product description (and our order) that we ordered the sleeper version. We then replied again to draw their attention to the product description, again they replied and told us that we had ordered the wrong item. We replied a third time and again they told us that we had ordered the wrong product, and that they couldn't help us. We then opened a complaint with Amazon, and Skandika replied again asking for photos, even though we had already sent photos with our first message. They then sent us a message in German, containing a link that didn't work. Then finally they accepted the return of the item. We asked if they could supply the correct version of the tent, and they then told us that it was out of stock and wouldn't be available for at least six months. At the same time we had also separately emailed their customer support to try to resolve the problem - it took them two weeks to reply to the first email, and then another two weeks to reply to the second email. At every stage of the process they were rude, obstructive and unhelpful - and when they finally accepted the return, they didn't acknowledge their mistake or apologise for all the time and effort we had to spend arguing with them to accept they were wrong. The correct item never existed, as it was out of stock, so they just wanted us to give up and accept the wrong item. This has been an extremely frustrating and disappointing experience, and a complete waste of time - do not buy from Skandika.

Edit: The reply below from the company is simply not true - the Amazon order page clearly states it is the sleeper version, and we have that order as proof, and they can see our order - so again they are lying to cover up their mistake and bad service.  

I purchased a Rovek rowing machine. The item arrived extremely quickly, and they deserve credit for that. I cannot comment on the quality of the product because I haven’t even opened the box. But when it comes to their customer service, I simply have no words. I have never experienced anything like this before.
I realized that I had not taken the dimensions into account correctly. Therefore, I requested to cancel the order within the cancellation period stated by Skandika. Seven days ago, I submitted my request through their online form. After two days without receiving any response, I also sent an email to have a written record of my request.
As of today, after a full seven days, I still haven’t received any response whatsoever. I asked whether there would be any costs involved, what the return procedure would be, and how the refund would be handled… absolutely nothing. No one has contacted me.
This is completely unacceptable and extremely unreliable. I will never buy from this website again. I would not recommend it to anyone. Stay away from this company.

After quite some research I bought the Torin P6-G indoor rowing machine.
I honestly don’t know why this machine has so little reviews, which is exactly why I’m writing one now which I don’t do very often.
I have it since April 21th and until now I love it. It’s compact, lightweight yet sturdy and solid. It doesn’t move an inch while training. The design is very nice. Bluetooth connection worked immediately. I’ve used it nearly every day since it arrived which was only a few days after ordering. Absolutely no complaints so far very happy with my purchase.

My experience with Skandika has been excellent. UPS messed up my order multiple times. Once by returning the order because “I wasn't home” (I was) and the second by delivering only partially, a problem I only noticed 6 months after. Both times, Skandika promptly offered to solve the problem for me, in both cases re-sending items.

Be careful before buying with them. They've charged my money, didn't deliver, didn't cancel, and now they don't reply my emails for weeks.

This robust rowing machine was simple to assemble. Skandika even delivered a toolset which simplified the assembly. My not so handy wife did it in no time. Price/quality wise this device is very good, simple to use and the Bluetooth feature is just amazing. W will enjoy it for a long time