Outfox Energy Reviews 

Great customer service 👏 Saneth was brilliant.... kept me updated and responded very quickly. A credit to your company.

Aaron was great. This was the second time I had to speak to customer service and I was lucky to get him both times. A credit to your company.

Mohammed was very professional and courteous and resolved my query very well

A very quick reply about my cash return. Thank-you.

Helpful "discussion". Needed some more specific information but overall good service.

Changed to dual tariff on chat , very helpful chat with Monalisa. All sorted in a few minutes.

Prompt and courteous replies to my questions about billing by Monalisa.

I'm happy to recommend Outfox Energy to anyone looking for good service.

Sai was very helpful and dealt with my query very quickly I am happy with the service

Sai was very quick with responses and answered my questions without hesitation.
Very appreciatted.

Monalisa was most helpful and thoughtful the sort of person I’d have employed in my business
Thanks agai

Discussed a problem with Sai who provided prompt response and satisfactory action.

Connor replied and dealt with my request

Aditya made the experience great. It was great having a person finally signing me off from a not great experience with Outfox who acted like a grown up for a change. Hopefully, the final credit will be paid soon. Your people seem to just follow a process telling me that my next bill was in about six days, when a) I was well over £100 in credit, and b) I had already switched to a dearer competitor just to get away from the lack of common sense. Well done Aditya you were excellent 11 out of 10!

I rang Our Fox as recently , after my husband died in May this year. I have as you can imagine had multiple conversations with different suppliers to our home. Sumayyah, handled my call with sensitivity and professionalism. I told her, if she looked back at her day, her efforts she undertook on my behalf; she may consider having done her best work. I was very appreciative of her thorough efforts on my behalf changing my name onto the account.

Having realised I had made an error I used the chat facility and was quickly and efficiently helped by Sai in virtually no time at all. Excellent service! Thank you.

After requesting a call back via the automated call system, Sumayyah handled my query quickly and efficiently.

Call back system worked well as me hanging on in a call queue.

Overall great service and efficient way of providing customer service.

First, I didn't have to wait in a queue and they called me back. Secondly, the answers to my questions were clear and concise and, thirdly, Sumayyah voluntarily opened my account and gave me further relevant and helpful information which I hadn't asked for - great job!

Quick and easy process with faultless results

Connor was really helpful, clear and prompt in responding to a second question.

Requested a call back to discuss a change of tariff. The call came within 5 minutes and my queries concerning the EV tariff were answered very well by Aaron. I subsequently changed my tariff. Thank you, Aaron.