I absolutely 🩷 Otrium! It's amazing that you can find such beautiful, high-quality pieces at such affordable prices. I'm always excited about the great deals and fantastic finds. Keep up the amazing... See more
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For over 4 years now I'm shopping all of my clothes (and much of my footwear) at Otrium and deals I'm coming across there are just unbeatable. Quality is undisputable, shipping always prompt and retu... See more
Otrium always has nice clothes from great brands at reasonable prices - delivered fast. I‘d rate if five stars if the company fixes two things: 1) The return label has to be printed. This is... See more
I am so grateful to Otrium, their great styles and easy to use website. Many high streets shops where I live in Germany don't stock much above UK16 / EU44 so shopping for me (EU44-46) has always been... See more
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Company details
About Otrium
Written by the company
Wear over waste
Wir wollen, dass alle produzierte Kleidung getragen wird und keine neue Kleidung in Mülldeponien landet. Daher arbeiten wir mit Modemarken zusammen, um Archivmode und ältere Kollektionen zu unwiderstehlichen Preisen anzubieten. Doch bei Otrium dreht sich nicht alles nur um herausragende Modeangebote. Wir sind smarter für Deine Garderobe. Wir sind smarter für Deinen Geldbeutel. Wir sind smarter für Deine Welt. Genieße jeden Tag bis zu 75 % Rabatt auf Modermarken, die Du liebst.
Otrium app
Hunderte von Designer-Outlets in einer App
Du kannst reduzierte Mode aus vorherigen Kollektionen ganz einfach in unserer App finden und shoppen. Scanne den QR-Code um die Otrium-App herunterzuladen!
Contact info
Germany
- otrium.de
4.2
Great
11K reviews
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I absolutely 🩷 Otrium
I absolutely 🩷 Otrium! It's amazing that you can find such beautiful, high-quality pieces at such affordable prices. I'm always excited about the great deals and fantastic finds. Keep up the amazing work, I'm a huge fan 😍
18 October 2026
It is my choice on a long run
For over 4 years now I'm shopping all of my clothes (and much of my footwear) at Otrium and deals I'm coming across there are just unbeatable. Quality is undisputable, shipping always prompt and return works flawlessly as well. Option to order several sizes, try-on in the comfort of my own home and return the excess, beats the hustle to run around stores... not to mention the choice and visibility of everything available on one spot.
No reason to change my supplier in the future.
4 October 2026
May use AI-assist with repliesRead more
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It’s absurd how frequently they keep…
It’s absurd how frequently they keep changing their prices.
6 September 2026
Reply from Otrium
Hi,
Thank you for your review and for sharing your feedback.
Our prices are dynamic, meaning they are automatically adjusted based on supply and demand. This can result in prices fluctuating over time. We understand this can feel surprising or frustrating at times.
We appreciate your feedback and hope to welcome you back to Otrium in the future!
Kind regards,
Otrium Customer Experience
I bought really nice clothes with…
I bought really nice clothes with really responsible price .
19 August 2026
I received my order with one item…
I received my order with one item missing. I have been contacting customer service for three months, and every time they tell me that they will get back to me, but nobody ever does. This has been extremely frustrating and disappointing. I just want a proper solution to my issue.
An update:
Thank you for getting back to me. I can confirm that the money has been refunded.
26 June 2026
Unprompted review
Reply from Otrium
Hi Mona,
Thank you for your review. We’re truly sorry that an item was missing from your order and, even more so, that it took so long to get this resolved. This is absolutely not the experience we aim to provide our customers.
We can see that we received your first message on July 17th, but unfortunately, it was incorrectly redirected within our system. We sincerely apologize for the delay and the frustration this caused. We have since implemented an internal fix to prevent this from happening again.
Our team has just sent you an email confirming your refund. The amount should be visible in your account within 3 working days. In addition, we have offered you compensation for the inconvenience caused.
We hope we’ve now been able to make things right for you and fully resolve the issue. Thank you for your patience and for bringing this to our attention.
Kind regards,
The Otrium team
Wrong item sent — and apparently no customer support at all
Wrong item sent — and apparently no customer support at all
On 8 July, I received an order from Otrium which included the wrong shirt — not the design I had ordered.
I contacted customer support the same day. The AI support apologised and gave me a 10% discount code for my next order, explicitly stating that it would be valid for one month.
On 1 August — less than a month later — I tried to use the code, only to be told that it had already expired.
I contacted support again. The AI assistant actually confirmed that I was right, acknowledged that the code should still have been valid, and told me that the case would be escalated to a human colleague.
That was two weeks ago.
Since then, I have sent more than four follow-up emails and received absolutely no response.
So, based on my experience: the shop itself works and orders do arrive, but you may receive something different from what you actually ordered. And if anything goes wrong, there appears to be no functioning customer support whatsoever beyond an AI assistant that can apologise and promise an escalation.
Mistakes happen, and receiving the wrong item would not by itself have prompted me to leave a negative review. Being completely ignored for two weeks after the company itself acknowledged a second mistake is a different matter.
Very disappointing and hardly reassuring if you ever need actual help with an order.
8 July 2026
Unprompted review
Reply from Otrium
Hi Kirill,
Thank you for sharing your experience with us. We’re sorry for the delay in our response and completely understand how frustrating it must have been to repeatedly follow up without receiving assistance from our team.
Unfortunately, your message landed incorrectly in our inbox and therefore did not reach our Team as intended. This resulted in the lack of communication you experienced. We have since resolved the technical issue to prevent this from happening again.
We also understand that you were unable to use the discount code even though it should still have been valid at the time. We apologize for this as well.
To make things right, our team has just sent you an email confirming a full refund for the incorrectly received item, in addition to a new voucher for 10% off and free shipping on your next order as compensation for the inconvenience caused.
We hope this resolves the situation and helps restore your confidence in us. Should you need any further assistance, our Customer Experience Team remains available and happy to help.
Kind regards,
The Otrium team
No customer service whatsoever
No customer service whatsoever,
Confirmed they have items in return the. Confirmed I should get 592 euro refund but then Did not refund my money while they got the items.. nobody to talk to.
6 July 2026
Unprompted review
Reply from Otrium
Hallo Dany!
Vielen Dank für Deine Bewertung. Es tut uns sehr leid, dass Du trotz bestätigtem Eingang Deiner Rücksendung und der angekündigten Erstattung von 592 € so lange auf Dein Geld warten musstest und Dich dabei nicht ausreichend betreut gefühlt hast.
Dank Deiner Bewertung konnten wir Deine Bestellung ausfindig machen und uns direkt mit Dir in Verbindung setzen. Wir möchten uns nochmals für die entstandenen Unannehmlichkeiten entschuldigen und hoffen, dass wir Dein Anliegen nun schnell klären können.
Viele Grüße
Das Otrium-Team
No reimbursement after 4 days
I sent my shoes, which were a different model than what I ordered, back and they were delivered on Saturday 19 July. Today is 23 July and I have still not be reimbursed
10 July 2026
Reply from Otrium
Hi,
Thank you for your review. We’re sorry that you received a different model than the one you ordered. We responded to the contact form you submitted regarding the incorrect item and offered you a solution to apologise for the inconvenience this caused you.
We can confirm that your return was delivered to our warehouse on 19 July. Please note that, once a return arrives, it can take up to 14 days for it to be processed and for the refund to be issued.
We again apologise for the inconvenience and appreciate your patience. Should you need any further assistance, our Customer Experience Team remains available to help.
Kind regards,
The Otrium team
Fast delivery
Fast delivery, excellent quality, and outstanding customer service. The clothes exceeded my expectations and everything arrived exactly as described. I am very satisfied with my purchase and will definitely order again. Highly recommended! Thank you very much!
10 June 2026
Delivery is most often than not on…
Delivery is most often than not on time. I have experienced delays or issues with purchases but Otrium is always responsive and try to fix the problems.
Please make Suitsupply available more frequently 😊
7 June 2026
Great service, great product
Wow! Super fast shipping and the jeans arrived perfectly. Happy to order again!
15 June 2026
Unprompted review
HNDS OFF!!
HNDS OFF!!
RETUNS ARE A PAIN ON THE NECK!
APPART SHIPPING COST DEDUCTION YOU NEVER GET BACK 100% AMOUNT PAID.
NO HOT LINE ONLINE CHAT GPT
ONLY 1 email Adress
THEY GOT BACK MY RETUNED ITEMS ON 03.03.26 TODAY 30.03.26 NO MONEY BACK.
14 February 2026
Unprompted review
Reply from Otrium
Hi Marla,
We’re sorry for the inconvenience.
According to the courier's tracking information of your return, the last update was on March 3rd with the status “Returned to sender.” This means that your return never reached our warehouse, which is why your refund was not processed.
As it has now been more than 2 weeks, we will consider the package as lost. Our finance team has therefore just issued your full refund, which should be visible in your account within 3 working days.
If you have any further questions, please contact us via the contact form on our website so our Customer Support team can help you.
Kind regards,
The Otrium team
I usually don’t leave reviews but I was…
I usually don’t leave reviews but I was impressed by smooth transaction and flawless refund when my parcel got lost or when i had to return the item. Prices are great too and the stuff is obviously authentic
14 January 2026
Unprompted review
Reply from Otrium
Hi,
Thank you very much for choosing Otrium and for your positive review! We find it important that the order and refund process went smoothly, even when things didn’t go as planned with the delivery. We are happy that you support our “Wear Over Waste” mission. We hope you enjoy your new items!
Kind regards,
Otrium team
Delivery issue (DHL) resolved — refund received, reorder delivered
Deutsch:
Update: Der Otrium-Kundenservice hat bestätigt, dass die erste Sendung von DHL an den Absender zurückgeschickt wurde. Ich habe inzwischen eine vollständige Rückerstattung über PayPal erhalten. Danach habe ich eine neue Bestellung aufgegeben, und diese wurde problemlos zugestellt. Der Kundenservice war schnell und hilfreich – vielen Dank auch für den Gutscheincode/Rabatt für den zweiten Einkauf. Ich habe meine Bewertung, da alles geklärt ist, von 1 Stern auf 5 Sterne geändert.
-----------------------------------
English:
Update: Otrium support confirmed that the first shipment was returned by DHL. I have now received a full refund to PayPal. I placed a new order, and it was delivered successfully in good condition. Customer service was responsive and helped resolve the situation — thank you also for the gift code/discount for the second purchase. I’ve updated my rating from 1 star to 5 stars now that everything has been resolved.
~Alt~
Kurzzusammenfassung (DE):
Am 23.02.2026 habe ich bei Otrium bestellt (Bestellung: ODE-749000), Versand mit DHL (Sendung: JVGL06127773001234863342). Die Zustellung war für Sa., 28.02.2026 vorgesehen. Ich war zuhause und habe auf das Paket gewartet.
Laut DHL-Tracking stand am 28.02.2026, 09:14 Uhr:
„Zustellung nicht möglich“
„Der Empfänger konnte unter der Adresse auf der Sendung nicht gefunden werden.“
„Die Sendung geht zurück zum Absender.“
Ich habe die Annahme nicht verweigert, keine Retoure veranlasst und die Ware nie erhalten. Otrium hat mir schriftlich bestätigt (Antwort per E-Mail, Absender: otriumservicede(at)email.dixa.io), dass die Adress-/Versandlabel-Daten korrekt waren (PLZ 12529, Schönefeld usw.). Ich habe DHL kontaktiert; eine Prüfung wurde bestätigt.
Ich fordere eine schriftliche Erklärung sowie eine vollständige Rückerstattung ohne Abzug einer Rücksendegebühr, da keine Zustellung erfolgte und keine Retoure von mir veranlasst wurde. Sollte diese Angelegenheit nicht zeitnah und ordnungsgemäß gelöst werden, werde ich sie weiter eskalieren. Ich dokumentiere sämtliche Kommunikation, einschließlich des Ergebnisses der DHL-Prüfung, und werde alle mir zur Verfügung stehenden Schritte zur vollständigen Erstattung ausschöpfen.
--------------------
On 23.02.2026, I placed an order with Otrium (Order: ODE-749000) shipped via DHL (Tracking: JVGL06127773001234863342). Delivery was scheduled for Saturday, 28.02.2026. I was available and waiting to receive the parcel.
DHL tracking then recorded, at 28.02.2026, 09:14 (Germany):
* “Zustellung nicht möglich”
* “Der Empfänger konnte unter der Adresse auf der Sendung nicht gefunden werden.”
* “Die Sendung geht zurück zum Absender.”
This constitutes a failed delivery and immediate return-to-sender without any meaningful opportunity for receipt or collection (e.g., Packstation/Filiale), and without a clear, verifiable explanation provided at the time.
For the avoidance of doubt: I did not refuse delivery. I did not initiate any return. I never received the goods.
I contacted Otrium to clarify what went wrong and received a written response confirming that the shipping label details were exactly as provided by me (name, full address, postal code 12529, city Schönefeld, and mailbox name). This confirmation makes the DHL status (“recipient not found at the address”) even more alarming and inconsistent.
I have also contacted DHL and received confirmation that they will investigate (“We will deal with your concern as soon as possible…”). I am awaiting the formal outcome of their investigation.
What is unacceptable is Otrium’s refund position. I was informed that a return fee (€6.95) may be deducted from the refund once the parcel reaches their warehouse. That is not appropriate here: this was not a customer-initiated return; the parcel was never delivered. Any attempt to deduct a “return shipping fee” from my refund would amount to charging me for a failure I did not cause.
I require:
1. a written explanation of why the parcel was returned without delivery, and
2. a full refund of all sums paid, with no deduction of return fees.
If this matter is not resolved promptly and correctly, I will escalate it further. I am documenting all communications, including DHL’s investigation outcome, and I will pursue all available avenues to obtain full reimbursement.
28 February 2026
Unprompted review
Reply from Otrium
Hi Udochi,
vielen Dank, dass Sie Ihre Erfahrungen mit uns geteilt haben. Wir haben Ihre Bestellung in einwandfreiem Zustand erhalten und am 26. Februar an Sie versendet. Leider konnte das Paket laut den aktuellen Informationen von DHL aufgrund von "Adressdetails unbekannt oder falsch, Rücksendung an Absender" nicht zugestellt werden. Wir möchten uns dafür entschuldigen, dass es zu dieser Unannehmlichkeit gekommen ist.
Bitte beachten Sie, dass Rücksendekosten in Ihrem Fall nicht anfallen, da das Paket aufgrund einer Rücksendung durch den Kurier nicht zugestellt wurde. Wir haben Ihnen bereits eine private E-Mail mit weiteren Details zum Erstattungsprozess geschickt. In der E-Mail haben wir auch klargestellt, dass Sie eine vollständige Rückerstattung erhalten werden.
Wir bitten um Ihr Verständnis und Ihre Geduld, da es bis zu 14 Tage dauern kann, um die Rücksendung zu bearbeiten und die Rückerstattung auszustellen. Der Betrag sollte dann innerhalb von 3 Werktagen auf Ihrem Konto sichtbar sein.
Wir bitten Sie höflich, die Lieferadresse zu überprüfen, falls Sie eine neue Bestellung aufgeben, damit die gleiche Situation nicht erneut auftritt.
Nochmals vielen Dank für Ihre Geduld. Wir arbeiten kontinuierlich an der Verbesserung unserer Prozesse, um solche Missverständnisse in der Zukunft zu vermeiden.
Mit freundlichen Grüßen,
Otrium Team
The packages arrived in terrible…
The packages arrived in terrible condition.
There's no point in writing an email, no one will answer you anyway...
Bestelreferentie: ODE-701614
Bestelreferentie: ODE-700097
27 November 2025
Reply from Otrium
Hi Levan,
Thank you for sharing this with us — we’re really sorry to hear that your packages arrived in such poor condition. That’s certainly not the experience we want for our customers.
We can confirm that we’ve already reached out to you directly regarding order references ODE-701614 and ODE-700097 to look into this and help resolve the situation. We’re currently awaiting your reply so we can assist you further.
Thank you for your patience, and we hope to sort this out for you as quickly as possible.
Kind regards,
The Otrium Team
Not possible to receive a return label…
Not possible to receive a return label or reach the customer support.
My order numbers are ODE-688465, 688836
One shipping confirmation was not even sent so I have no option to start the return process. Emails remain unanswered. BEWARE
8 December 2025
Unprompted review
Reply from Otrium
Hello,
Thank you for sharing your feedback. We’re very sorry for the difficulties you’ve experienced with your returns.
To clarify, even if you haven’t received a shipping confirmation or a return label, we can absolutely assist you in getting the return documents. We’ve reached out to you via email and provided the necessary return labels for your orders ODE-688465 and ODE-688836.
Please check your inbox (and spam folder) for our message. If you don’t see it, let us know so we can resend it immediately.
Kind regards,
The Otrium Team
Amazing range of clothes and very fast…
Very fast delivery, everything came in well packaged, app was very easy to use, wide range of great clothes, loved the overall experience. Absolutely recommend!
15 November 2025
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