Good but not as good as before! Had unprocessed returns for a while, solved it with their customer support. A bit dissapointing, in the past returns were absolutely incredibly fast. Anyway, good pric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been shopping from Best secret for over 10 years now. Over the years we have made numerous purchases from this online store and we have always have been extremely satisfied with everything.... See more
Company replied
I have been shopping with BestSecret for a long time and have always had a very positive experience. The products have been as expected, and the overall shopping process has been smooth and reliable... See more
Company replied
Great shopping experience! The store has a great selection of high-quality brands at really good prices. The staff was friendly, helpful and professional, and the whole shopping experience was very pl... See more
Company replied
Company details
- Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Haute Couture Fashion House
- Men's Clothing Store
- Women's Clothing Store
About BESTSECRET
Written by the company
BESTSECRET is one of Europe’s premier destinations for off-price premium and luxury fashion.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Thanks to partnerships with some of the world’s most sought-after brands, we offer a high-end shopping experience like no other. From womenswear, menswear, and kidswear to beauty, home décor, and accessories, our customers enjoy access to discounted prices not available anywhere else.
In addition to our online platform, BESTSECRET operates members-only retail locations in Munich, Dornach, and Vienna — together forming a private community where style meets exclusivity.
Contact info
Margaretha-Ley-Ring 10, 85609, München, Germany
- +49 (0) 89 / 357 68 04 40
- service@bestsecret.com
- www.bestsecret.com
4.2
Great
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is an excellent site
It is an excellent site. Never had problems and I have returned a couple of items.
6 September 2026
Great experience with BestSecret
Great experience with BestSecret. The ordering process was easy, delivery was quick, and everything arrived as expected. Would definitely recommend!
4 September 2026
You get what you pay for
They say you get what you pay for. While it may look cheap it gets very expensive when they do not send the items and their customer service is virtually non existence after their first reach out message, incredible they refuse to do refunds! Its a terrible company please do not be deceived by the plenty of fake 5 star reviews since we know it's done by a third party to spike their rating here and in other trust sites. Do not buy here unless you are willing to risk your money.
7 August 2026
Unprompted review
Very good prices and fast delivery.
6 September 2026
I’ve been a costumer for years and…
I’ve been a costumer for years and after dozens of purchases cannot find one bad thing to say about this website. Whenever I ordered everything was delivered perfectly, whenever I had to return an item because it did not fit or did not match my expectations the experience was really good!
6 September 2026
Am very satisfied with the site.
6 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Best Secret is my #1 Fashion Preference
First of all, if you are looking for Quality Fashion, Best Secret offers highest quality brands at best bargain prices & even better occasional discount campains. If you can find better prices anywhere else, PLEASE let me know.
Second of all, Best Secret works on the best retail sofware platform there is. And they are working on improving it as we speak. If you can find better e-shop software anywhere else, PLEASE let me know.
Last but not least, Best Secret has the best Customer Service I've encountered so far. No artificial intelligence !!!
Just real people, doing their best to resolve ANY issue there might be. Real intelligence trumps artificial intelligence any day of the week, and twice on Sundays.
Prove me wrong, if you dare.
25 August 2026
Unprompted review
Reply from BESTSECRET
We are absolutely delighted to read your incredibly positive feedback! It's wonderful to know that we are consistently delivering high-quality brands at excellent prices and that our platform is meeting your expectations. We are especially proud of our customer service team and are thrilled that their dedication to providing real, human support has resonated so strongly with you. Your kind words truly motivate us to continue striving for excellence in every aspect of our service. Thank you for sharing such a comprehensive and enthusiastic review.
Team BESTSECRET
Reply from BESTSECRET
We're so happy you enjoyed our selection, prices, and fast delivery! We truly appreciate your positive feedback.
Team BESTSECRET
My order that I placed on August 8th…
My order that I placed on August 8th hasn’t been delivered yet, status was last updated on August 11th as “Handed over to delivery partners”. I have been asking for an update regarding the whereabouts of my order, but support doesn’t answer!!!!
MY ORDER NUMBER IS 2304454314
5 September 2026
Unprompted review
I'm extremely satisfied!
I'm extremely satisfied with my experience with Bestsecret, from the excellent quality of the products to the outstanding customer service. Shopping is easy, enjoyable, and the access to premium brands at great prices makes it even better.
27 August 2026
Reply from BESTSECRET
Thank you for your wonderful feedback! We are thrilled to hear that you are extremely satisfied with the excellent quality of our products and outstanding customer service. It's fantastic that you find shopping easy and enjoyable, especially with access to premium brands at great prices.
Team BESTSECRET
Reply from BESTSECRET
We are so pleased to hear that you had such a great experience with our sales and products. Thank you for your positive feedback!
Team BESTSECRET
Reply from BESTSECRET
We appreciate your feedback. We are always working to manage our order volume efficiently.
Team BESTSECRET
Reply from BESTSECRET
Thank you very much for your positive review.
We are delighted to hear that you are happy with our prices. Offering our members access to premium brands at attractive prices is one of our main goals, and it is always great to receive such positive feedback.
Thank you for your trust and support. We look forward to welcoming you back to BestSecret again soon.
Team BESTSECRET
Excellent customer service
Excellent customer service! I received a very quick, kind and reassuring response to my concern. Everything was explained clearly and my problem was resolved smoothly. I truly appreciate the professionalism, patience and helpfulness of the customer service team. Thank you very much for such a positive experience!
5 September 2026
Unprompted review
Reply from BESTSECRET
Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with our customer service team. It's great to know that your concern was resolved smoothly and that you appreciate our professionalism and helpfulness.
Team BESTSECRET
Reply from BESTSECRET
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear how much you love our site. Your kind words truly make our day.
Team BESTSECRET
Do not shop here
Do not shop here. BestSecret fails to properly register returned items and then forces customers to pay for items they have already returned. This feels like theft. Extremely disappointing and unacceptable customer service. Avoid this company at all cost.
EDIT after their reply: well there is weight evidence that all items were included in the package which was also provided to you. So no, you‘re not reviewing properly and have shady practices as a lot of the other reviews confirm as well.
1 July 2026
Unprompted review
Reply from BESTSECRET
Thank you for taking the time to share your feedback.
We are sorry to hear that you are dissatisfied with the outcome of your case and understand your frustration.
Please be assured that our decisions are based on all available information and documentation collected during the review process. We can only process refunds for items that have been received and identified as part of a return.
We understand that you may disagree with the outcome, and we regret that this situation has led to disappointment. We take customer feedback seriously and appreciate you sharing your perspective with us.
Team BESTSECRET
Good offers and the service
It has good offers and the service is always fast, efficient and also helpful in case of a problem. The returns are easy to make as well.
4 September 2026
Reply from BESTSECRET
We're so happy to hear you appreciate our offers, and that our service is fast, efficient, and helpful. It's also great to know that returns are easy for you.
Team BESTSECRET
Reply from BESTSECRET
We're so glad to hear you had a great experience and find our application to be the best for shopping. Thank you for your recommendation and positive feedback!
Team BESTSECRET
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.